Though it's still in the party zone along Tulum Beach, it's just a bit further walk to the bigger restaurants and beach clubs. But honestly no more than like a 15 min walk

Beautiful clean room and facilities. Small and quaint but very peaceful and modern property overall. Staff were all super friendly and accommodating and the food at Lula's kitchen was fantastic.

Stayed in May 2024

it is a pitty that the masseuse only worked from 10 am till 5 pm, so you are no able to get treatment after a day exploring the neighbouring tourist attractions

the place is crystal clean and peaceful, the food was good, staff was very attentive

Stayed in May 2024

SPA was working only till 5 pm, so it was impossible to book a massage after a day out. The menu for breakfast could be more varied.

The location was perfect, quiet and lovely. The beach was clean, as the staff tried to get rid of seagrass as soon as it appeared. However, it would have been much more efficient in case they used special equipment like some other hotels.

Stayed in May 2024

The price a little bit high and nothing included , neither the breakfast . But as it was so good, it’s acceptable !

We like it All! So Keep it as it is. Quite. Beautiful . Clean. All Well maintained . Don’t make it a fancy place , crowded, with noise, disturbance , bad behaviors, etc .

Stayed in May 2024

Hardly to think of anything.

This was the best vacation experience we had so far. Lula is amazing. From morning coffee to watch the sunrise to evening surprises, we loved every minute we spent in Lula and it was definitely great choice. Location of the hotel is very convenient, providing guests with calm and peaceful atmosphere but within walking distance to fancy clubs and restaurants. Big thanks for our happy memories go to all hotel employees, particularly the ones at the reception desk who helped with all our requests.

Stayed in April 2024

Pool was very small, essentially a plunge pool. No exercise facilities other than yoga studio.

Restaurant was very good. Location unbeatable for great local restaurants and entertainment within walking distance . Room was kept very clean. Although sparsely appointed the room was comfortable with a very comfy bed. Staff was attentive and helpful, but in no way proactive.

Stayed in May 2024

Nothing

The hotel was so lovely, clean & so comfortable. All the staff were amazing

Stayed in April 2024

Too expensive including food and drink

Great attention to detail, very tasteful and nice rooms, beautiful beach side location

Stayed in February 2024

The location, large rooms, design and staff - 10 out of 10

Stayed in April 2024

The new menu is good and very creative, but I think the Tuna tostada could be more mexican - the mix of flavors was not ideal

Allegra at the front desk is AMAZING! Juan Pablo the restaurant is such a great manager, he makes every guest feel special and remembers exactly what they like! A personal touch. And the security/bellman are always looking to help you with luggage - they anticipate your every need (taxi too). The bedsheets are so soft, AC is fresh and the little touches of tea made it even better! And the guacamole & chips is better with the new menu! Bravo

Stayed in April 2024

Nothing

Room was steps away from the beach. Very clean and super comfortable bed. I would highly recommend this hotel to anyone. Service was great and although there was a little misunderstanding, the team made up for it.

Stayed in March 2024

Coffee maker in the room would have been nice. Maybe a little more explanation about beach bags and towels. They provided coffee by the front desk but only until 8am and when I got there it was all gone.

Lula exceeded our expectations and beyond. The food!!!! Amazing!!! Everything we had there was excellent! Staff was efficient and pleasant, clear, I liked the check in and checkout. I felt safe the entire time. The grounds were lovely and well kept. The room we had was across the road by the pool. I’m normally a beach front person but I was perfectly happy. Its patio was perfect for sitting and the pool area felt like a little oasis of calm in the middle of often chaotic Tulum. Very upscale feel and look. The hot tea bought at turn down was delicious.

Stayed in March 2024

The pillow of the bed are really good but too soft....., personally I prefer it harder. It is a really personal opinion, the place is Amazing!!! Go there!!! Impossible to regret!

Amazing staff, Location and Room !! Really better than other close Hotel that are considered 4 stars!!! This is a 6 stars hotel compared!!! The room is on the sand, 20 steps from the beach and the Hotel restaurant is wonderful with his nice terrace over the Caribbean sea! They serve breakfast, lunch and diner, really use full for us, doing excursion all day long and want to eat something at the back. Really I can't say nothing bad of this place, I loved every thing and I will back next year! Thanks. Gabriele and Family.

Stayed in March 2024

price of drinks, but that seems to be the theme in Tulum.

it was a beautiful calming little oasis just outside of the party zone. lovely attentive staff, amazing food, attention to detail, beautiful little beach club right out front! comfy beds, lots of space, beautiful deck to have your morning coffee :)

Stayed in February 2024

We did not expect to have to pay additional fees for the activities offered such as yoga and wellness classes

Staff were extremely helpful and went out of their way to ensure we had a hm good experience

Stayed in February 2024

Everything was good

We stayed in the beach front room and it was amazing! The room was regularly cleaned and all the staff were always responsive.

Stayed in January 2024

The restaurant needs to have better found options.Menu is very limited.Tgey should also do room service.

Beautiful property on the beach,

Stayed in January 2024

I cannot find one thing I dont like...and I consider myself bit demanding guest.

Amazing rooms, staff, food, juices, massages, beach beds...the whole place is a must for relaxing time in Tulum. If you plan to party, count in like 10 min walk to party places, but here you can enjoy peace and quiet.

Stayed in January 2024

Need to use more treatment for mosquitoes in the hotel and rooms. Several tickets in the restaurants were wrongly attached to my room as people gave the wrong room number. There is expectation from the restaurant staff to be tipped everytime which is unusual in the other places.

Good location, good breakfast choice but not included with the rooms. Good size rooms and clean.

Stayed in January 2024

Location was a bit further in on the strip which takes us 20 minutes to get to downtown. But it’s close to many great restaurants in the area regardless.

Beautiful architecture, very good restaurant with ocean views, super comfortable beds and room, great beach beds to lounge on. And very awesome helpful staff on site. We feel very well taken care of.

Stayed in December 2023

The wifi was inconsistent

The Staff was incredible - Allegra at the front desk, the hotel manager and the manager of the restaurant were incredible and very service oriented.

Stayed in September 2023

There wasn’t 1 thing I didn’t like. Loved it all

Loved the atmosphere of the property. Everything from the food to the comfort of my room was wonderful. The staff were also amazing!

Stayed in August 2023

A couple moments with the service

Everything and free coffee to see the sunrise

Stayed in August 2023

Other than a couple moments of attitude of the servers the attention was excellent

The Caribbean and the tranquility when we where there

Stayed in August 2023