None

location is great， beach is nice， all staff are extremely friendly and helpful, food is excellent in all restaurants. Everything is made convenient and enjoyable. Entertainment is creative and fun.

Stayed in April 2024

We had an issue with our toilet but they staff was on top of it and responded quickly to get it taken care of. The mini bar would prefer to have a little more option than what was there.

We loved everything about the resort! We were very amazed at how friendly and open everyone was. We loved the smaller size and the food was amazing! We loved not having to show a band or prove who we were and everyone was always so helpful. The room with the swim up pool was out of this world!

Stayed in April 2024

Food was mediocre.

Quiet. Close to the beach.

Stayed in April 2024

It’s not very close to anything, you can’t really walk anywhere.

The property was really nice and modern with a Grand effect, it was right on the beach and the food was very nice.

Stayed in April 2024

Nothing was all great!

We loved the hotel and all the facilities. The room was lovely and the bed was super comfy! All the food was delicious and the cocktails were freshly made by the bar staff. The staff were very welcoming and would definitely stay again!

Stayed in January 2024

Food selection and quality of menu. Staff service. Rooms were very good value.

Stayed in January 2024

It was far from the center of Playa del Carmen and it required a taxi to get around.

The resort only had 3 levels, food was good, cocktails were great!

Stayed in January 2024

However, there were some negatives, starting with the check-in on December 26th at 11:00 PM. After a 15-hour flight, we were initially welcomed, but a discrepancy in the room assignment led to us being allocated a room with two single beds instead of a double bed as requested (booking error?). Despite our request for a change, a lady, presumably a manager (I don't recall the name, only that she wore a blue shirt distinct from the rest of the staff), responded rudely. She offered no solution, stating there was no availability for the change and even suggested we look for another hotel at that late hour. We mentioned being Hyatt customers for a long time, but she dismissed our loyalty, citing distrust due to the booking source. In the end, we, the customers, suggested upgrading with an additional payment—surprisingly, there was suddenly availability. Howcome a manager didn't suggest this option to begin with? Is this the customer service one expects from Hyatt? Additional drawbacks include the absence of fresh juices during the day and at meals; only "natural" fruit pulp juices that lacked flavor and seemed too artificial. The spa and beach are okay but not exceptional. The proximity to other resorts sometimes becomes unbearable. Due to the noise from music from a resort next door the beach experience was often quite uncomfortable.

We stayed at the end of the year for a period of 4 days and 5 nights. As long-time Hyatt customers, it was our fourth visit to Riviera Maya, but the first time staying at a Hyatt in this region. Overall, the experience was good. Positive aspects include the room comfort, the quality of the food, service from restaurant/bar staff, hotel cleanliness, and the distinctive experience at the Italian, Asian, and even the coffee shop. The highlight is definitely the breakfast, with plenty of options for all tastes, including gluten free, natural juices, eggs, pastries, etc!

Stayed in December 2023

Lack of elevators. Unless I just missed them somehow . There is one that goes to rooms on one End of the hall . I did not see one going down to beach level . No problem for me but if you have knee problems it could be an issue

Property was great . Not crowded. Very clean . Great service, food was good , hotel had some form of entertainment every night

Stayed in December 2023

Only things out of our entire stay that weren’t fantastic. 1) Chilaquiles at breakfast were a 6 out of 10. 2) New Year’s Eve performance and music was a 6 out of 10.

Augustine at Lola beach cafe was phenomenal As well as Diana assisting us at our beach cabana.

Stayed in January 2024

Night activities specifically for Christmas, load and unpleasant music, having just one restaurant and limited menu for lunch

Beach, staff, Japanese restaurant, Italian restaurant, room service, breakfast, pool, Mr. Alberto, Mrs. Melanie, and Karla.

Stayed in December 2023

Beautiful Hotel. Staffing, Servers were very humble & attentive. Food was good. Excellent location/amazing ocean view.

Stayed in November 2023

Nothing! Maybe eventually another restaurant option?

Staff was wonderful! Our second visit and we can’t wait to go back! The rooms are lovely and views are great no matter what side of hotel you’re on. Food is great with fun options! Try the wood fired pizza by the beach! Capri grille and buffet are fantastic. Shoutout to Carla & Mili for arranging fun events, Capri grilles chef Luis and Alejandro are amazing , Jorge at the pool bar and Rolfi in the buffet are fantastic!!

Stayed in November 2023

Didn’t love that you not only had to pay extra for the shared beds next to the pool, but that the extra price itself was so high.

Everything was well designed and the staff were incredible.

Stayed in November 2023

Nothing that's their fault.

The mattress and pillows were so much better than others! And the staff was so genuine and welcoming! Loved everything they had to offer!

Stayed in October 2023

It was small, serene and relaxing but plenty to do when desired.

Stayed in August 2023

I love all the staff always very friendly and helpful

Stayed in August 2023

Nothing

Everything! The staff and the restaurants food, and room service was everything good

Stayed in September 2023

Nothing. Everything was well thought of and beautiful.

The coffee shop was the best amenity to me. The food, service, spa and activities were excellent!

Stayed in September 2023

Not too many restaurants

Beautiful beach

Stayed in August 2023

There was nothing I didn't like. I loved everything.

Everything was exceptional. The food was excellent and the service. I appreciated how everyone took my allergies seriously and made an effort to help me with it. They cooked my meals carefully making sure it would be contaminated with foods was allergic to.

Stayed in July 2023

Interior. Staff. Beach. Food

Location is good. Sea is great. A lot of restaurants, entertainments and gorgeous interior

Stayed in July 2023

Only thing was the food could have a better variety!

Beautiful Resort service was above and beyond very friendly and accommodating. Food could be better not enough of a variety Italian restaurant was very disappointing I'm sure they are working out bugs because of their new opening.

Stayed in June 2023

Nothing.

Exceptional staff. Comfy bed. Not crowded. Nice cocktails. Peaceful, low rise hotel.

Stayed in June 2023