Loved the butler staff. So helpful above and beyond. The cenote was unbelievable too.

Stayed in May 2024

It was such a clean and beautiful property love the aesthetic, the cenote and just a beautiful tropical vibes. The rooms are completely beautiful as well not so much of a fan of the food though.

Stayed in May 2024

No nothing.

Loved, loved, loved this Hotel. Everything about this hotel is amazing. The staff are so lovely and go out if they’re way to help you. Reception staff and Butlers know your name get the personal touch. The breakfast was absolutely amazing. We read some reviews before we went about the food but it was so good amazing. I’m guessing the bad reviews were from people that live an unhealthy breakfast like fry ups, lots of pastries unhealthy foods. We loved the breakfast it was healthy which was what we wanted for example avocado on toast, omelettes, chia pudding, granola etc. The food presentation was amazing. I think I saw people moaning about the fact that you get the free breakfast but gave to pay the 15% charge, complaining that breakfast isn’t really free. Honestly you get so much food and choices at this hotel for breakfast did free paying a 15% charge is nothing not much at all. The food is out of this world and the staff are so good on point paying thus small fee is nothing compared to the beautiful big breakfast which is included in your stay. We had lunch at the hotel as well on the odd day. The lunch tasted amazing as the presentation all very reasonably priced not expensive at all. The cenote was a wow factor so beautiful. The rooms were amazing we got a free upgrade to a junior suite with hot tub. Will definitely come back to this Hotel. The security staff were also very friendly, helpful as all other staff in restaurant and everywhere at this Hotel. We loaned bicycles from the Butler free of charge which was really good too. There is a supermarket shop about 10 min duen the road for any essentials you need to buy, extra water, snacks, wine for room etc. For us it was also lovely that you can get beach access via a hotel a few mins from the hotel across the road. The beach is beautiful and you get a free lounger, had a great vibe as it was busy and drinks etc reasonably priced. Had an amazing stay at Hotel Shibari can’t wait to go back.

Stayed in May 2024

The food could be better

Woow , i don’t even know where to begin, this Hotel will make your vacation worthy. We felt like home, the service is out of this world! Its beauty is way more than perfect in real than on picture! I loved to be here , and i will come by anytime given a chance. Thank you so much guys for everything! They even tuck you in for Bed, they are ready to help you with anything. To Gerardo you were so kind and loving not forgetting Marua , Diego and other names i dont have . Thank you so much

Stayed in May 2024

The restaurant and the menu and the food was not that good. You can hear the room above...

The cenote was amazing

Stayed in May 2024

The food wasn’t to my liking but I don’t really love Mexican food. It was presented beautifully but the taste wasn’t amazing.

The CENOTE is beautiful. The staff were so kind and helpful. The vibe is so chilled. The room was beautiful.

Stayed in May 2024

I would have to say, how much staying there cost and needs frequent cleaning in the jacuzzi and pool. We stayed for 5 days and got the room because we got a good deal on it if you were to stay for 4 days with average pricing would’ve been over $2k CAD. My partner and I did find bugs (dead) in the pool and jacuzzi but we scooped it ourselves cuz it wasn’t a big deal to us.

The pool with the swim up bar is the best for introverted people, closes 1AM; hardly anyone uses it after 10:30pm so a lot more privacy if you’re staying with your significant partner and wanted privacy without having to stay in the hotel room. Honestly , no need to book a room with the private pool. Also liked how it’s an adult-ONLY hotel. - 10/10 Food was really good, only had breakfast since it was included in our stay. But I can say the flavour and the service was 10/10. Gorgeous Cenote - 10/10 Accessibility of ashtrays throughout the hotel. - 10/10 Room was a 10/10. Honestly , best place to take IG photos.

Stayed in May 2024

Kind staff, comfortable rooms, beautiful cenote . Everything was perfect! Definetely suggesting.

Stayed in May 2024

Soundproofing in the rooms, we were hearing footsteps all day all night from people above our room

Everythingggg! The location was beyond perfect, the facilities, the staff, the cenote, the cleanliness Everything was WOW

Stayed in May 2024

Can name one!

Every single thing!!!!

Stayed in May 2024

During our stay we did have a small lizard run across the beam in our room during the night which made us jump! We then had a raccoon scale our building which was a surprise. The butler service immediately sent maintenance the following day to check there wasn’t any more lurking. Part of the authentic jungle experience perhaps! If I’m being super critical, the room could have been cleaner - particularly the bathroom where there were quite a few cobwebs. 15% service charge added to every order, albeit drink or food - including the breakfast, seems a bit excessive and unnecessary in a 5 star hotel with already expensive menus.

Upon arrival we were greeted by the full, friendly team who handed us cold towels & a mimosa which was fabulous! Room keys are also on a woven, string bracelet which were great for swimming etc rather than plastic bands. The setting & surroundings of Shibari are hard to fault - it truly felt like an oasis tucked away from Tulum. We loved it so much we actually spent 90% of our time enjoying the hotel! The natural cenote is breathtaking and a dreamy venue to relax on holiday. Our room (Junior Suite with Garden View) was beautifully designed with a modern/minimalist vibe. We were situated right in front of the Jazzuci area which had an amazing view. The room had every amenity you could ask for & the butler service via WhatsApp was also super responsive. At one point we fancied a beer whilst sat at the jacuzzi bar & after sending a quick message, a waiter appeared promptly. The Atta restaurant offers a small but high quality menu. On our first day we treated ourselves to a full lunch - I say treated as for guacamole, a burger & shrimp chipotle with 2 cocktails it came to £112. The prices are rather high but it seems that everywhere in Tulum is expensive - particularly alcohol! Breakfast is delicious with so much choice for 3 courses included with our stay, along with fresh juices and coffee. Gorgeous view from ATTA over the cenote. I also attended the Thursday 9:30am yoga class which was great. I’m by no means a Yogi but really enjoyed the pace of the class with a gorgeous studio.

Stayed in May 2024

It was beautiful! The service was exceptional, it had so much to offer. Highly recommend!

Stayed in April 2024

Incredible property, beautiful cenote and hotel grounds. Quiet and hidden away from the bustle of the street despite being right in the action

Stayed in March 2024

The walk to our room is a bit tricky due to the pebbles. Maybe they want to lay down some big stones there. Breakfast was good but not enough selections if you stay for more than two nights I'd say.

Fantastic one of a kind hotel. Especially due to the beautiful cenote they got. The staff was amazing and go above and beyond to accommodate us. Went on weekdays in April and the cenote wasn't too busy. So that was perfect for us

Stayed in April 2024

No accessible beach access

Amazing new hotel at South Beach Tulum area. Pretty close to all the restaurants. Beautiful cenote, clean and large room, service and hospitality was exceptional. They also had bikes for use which is awesome since the area is very long to walk on foot.

Stayed in April 2024

Breakfast was a little inconsistent. One morning they laid it out which was so much easier everyday.

It is a beautiful hotel, every detail is considered. Perfectly clean, set in the most stunning surrounding. Loved the afternoon DJ sets, made it a perfect place to chill and enjoy the Cenote.

Stayed in April 2024

Prices for drinks at the pool are very high - too high in our opinion - with eg 30€/33USD for a cocktail which is served in a hard plastic glass. Same with food.

Unique rooms, great atmosphere during the day chilling at the own Cenote with DJ, delicious a-la-carte breakfast, very nice and helpful staff, good location in Tulum

Stayed in April 2024

Didn’t like on arrival that we were told the gratuity for breakfast was to be paid on check out even though breakfast was included in the price and then you get VERY poor service if you don’t then tip extremely well ontop of that in cash to the waiters at breakfast. Also had to wait nearly 2hours and 3 phone calls to get a bucket of ice from room service very poor for a 5 star resort! Bed wasn’t the most comfortable and was rocking

Location room was stunning.

Stayed in March 2024

can’t not

good service and best hotel

Stayed in March 2024

Restaurant service could be better. Our morning waiter was not very friendly.

This hotel is truly remarkable - with a stunning property and in a great location. The rooms and amenities exceeded our expectations, and the service was great. A special thank you to Manager Fernando C., whose kindness truly enhanced our stay and made it unforgettable.

Stayed in January 2024

Rooms are quite small and not so private. We requested a private plunge pool room, however our villa was infront of the main walkway with lots of guests walking by and being able to see into our room and plunge pool.

One of the best hotels we have ever stayed at! Shibari Hotel is a dream come through. The hotel is absolutely stunning, with a beauitful cenote and private jacuzzi lounge. Shibari is the ultimate relaxation hotel in Tulum but close to all the main restauraunts and bars to experience the nightlife.

Stayed in March 2024

nothing at all just that we couldnt stay more in tulum 😢

everything and especially the Cenote its like a dream !

Stayed in March 2024

cant’t not

best hotel and good service

Stayed in March 2024

The only downside was that there was an 15% service charge on the breakfast (after being displayed as fully included on booking), and that was separate from the additional tips the staff would ask for.

The hotel is amazing and it looks even better than in the pictures! The cenote was really incredible! We had a lovely time and John and Ruben were extremely nice and helpful with all our enquiries, and telling us about the history of the cenote. Maybe it was due to the less crowded time of year, but the entire atmosphere was extremely quiet and relaxing and it felt like almost we had the entire place all booked for ourselves. The food and natural juices were delicious too! Would love to come again!

Stayed in February 2024