Never enough towels. The staff would take them when they cleaned the room, daily, and not replace them. I had to steal them off of the cart in hallway. The other annoyance was our AC would shut itself off in the middle of the night. We had to flip the breaker box in the room to kickstart it again.

The absolute best thing about this property is the rooftop pool. It’s the largest one in town, and makes a great big giant U shape, facing the ocean. There is a pool that has warm water with some jets, a cooler pool, a 3-inch deep pool for lounging in the shallows, and another pool that’s about chest-deep/ shallow. (No deep end in any pool). There is even shade in the pool in spots when you’re sunned-out. There are plenty of lounger beds, cushions and pillows, beach loungers, tables and chairs in shade. Not quite enough umbrellas for my liking because I could never get one. However, it was very quiet, never felt crowded, and extremely relaxing and therapeutic.

Stayed in May 2024

It would have been nice to have complimentary water supplied. Also, there was no music at the rooftop pool / bar, and the food menu was limited. We ordered nachos and the cheese was not fresh (just sauce). Best to eat at local restaurants instead.

The rooftop pool is amazing, the rooms are spacious and modern, and the shower and kitchenette were beautiful. It was also amazing to have a car park space that was secure. Loved the location too - a bit of a walk to the center of the tourist part but being North of Playa was actually much nicer and there was a great locals only vibe with nice restaurants and a great atmosphere.

Stayed in April 2024

Beautiful room. Rooftop area was nice, but it was too windy to relax at breakfast.

Stayed in April 2024

The room was great, with the exception that the lock-off room was only separated by a single thin door. This means that sounds easily travel between units. Also, there was no eye hole in the door to the unit. Therefore, there was no way to know who was knocking on the door without asking or opening it to see. One other thing is that the hotel uses physical keys, and many of the key holes are damaged.

Great location, great view, great balcony, great kitchen, great facilities, great pools, great value.

Stayed in April 2024

Limited vegetarian menu for lunch poolside

Fab location, close to beach and many restaurants. Large room, quiet at night. Comfortable beds.

Stayed in April 2024

The Cons (ish, 1st world problems right?) Our condo slept 5 but had living room seating for 2, 3 if we snuggled. The bedrooms were small in size, there was about 18 inches between the walls and the bed, mattresses were adequate, not enough pillows. We booked the 2 bed as it advertised 1 extra large bed and 1 double bed but there were only 2 doubles in the unit. The noise between condos is quite loud, there were kids staying next to us and you could hear them all the time. The kitchen needed a bit of equipment. Sharp knife but no cutting board, coffee maker but provided mugs didn't fit under the spout, 3 glasses for 5 people that sort of thing. Dish soap provided but no towel or drying board. A drying rack for towels also would have been a blessing with only 1 hook in the bath needed for bath towels there is no room for pool towels or swimsuits to dry. Wifi in the building is very slow, we found it difficult to look up info or book tours it was so slow. We used it as a time to unwind but you're not working from here if you're a digital nomad. The pros far outweigh the cons and we'd stay at Singular Dreams again if we were to return to Playa del Carmen.

The Pros Great location, just steps from 5th and 38th, but quiet. One block to the beach and a safe neighbourhood. Walkable to everything you want in Playa. Condo was beautiful, awesome view, clean and had air conditioning if that's your thing. We took a 2 bed, 2 bath and we're very happy with the condo itself. Kitchen had a small stove, refrigerator, coffee maker, toaster and the basics. Marble floors, tiled baths, all in good working order. Bath amenities, towels and pool towels provided was nice. It's our understanding that the complex is fairly new and that showed. Rooftop pool area was absolutely beautiful. It's actually 3 pools, with a plunge pool and wading pool, a lap pool and a hot pool. Sun, shade all available both in and out of the pool. Lots of chairs and umbrellas, as well as a bar and restaurant. Staff in reception, cleaning and the bar area were very helpful and friendly.

Stayed in March 2024

The room was missing kitchen supplies. No dish towels, one knife, no cutting boards. No where to hang wet items, we’re not allowed to use balcony railings.

Location, roof top pool

Stayed in March 2024

I had a room, the connected one with kitchen ( which was closed for me). Was too loud and and windy from airconditon of them.

Stayed in February 2024

Poor towel services. Inco sistent internet and no tv.

Apt very nice. Location is convenient Pools

Stayed in January 2024

Standard rooms are small, no balkony. No buffet breakfast, few alacarte options only.

Rooftop terrace is very nice with beautiful pools and amazing view at sea. Nice bar but closes quite early.

Stayed in January 2024

Outage of water for 3 hours between 0900-1200 at one ocassion

Location, rooftop swimming pool with sea view

Stayed in January 2024

I'm not sure if all regular rooms are like this, but we didn't have a window. Well, it was a "window" that didn't open & faced internally into the building so we couldn't see outside or what the weather was like.... Also, our room was right next to what I think was a room for the cleaning crew. They would loudly slam the door to that room early in the mornings, so just make sure you don't get this room :). If I would stay here again I would pay extra for a larger room. We had the deluxe room.

Location is great - walking distance to the beach & not right on Quinta Avenida, so it's quiet. Rooftop is wonderful - 3 pools - 1 is heated with jets. You can purchase drinks & some food on the roof. Room was super clean. Modern building. Hot water (but never got super hot if that's your thing). AC worked great. Comfy bed. We also had a minor thing break in the room, and it was fixed immediately.

Stayed in January 2024

2bed apartment, very spacious, modern and comfortable. Super king bed and wrap around balcony. Very good gym Very nice pool and rooftop area, very spacious. Very good value for money Easy access to beach and shopping/restaurant areas.

Stayed in December 2023

The room was amazing, however, we had some problems with staff and maintenance. There was a water drop over the toilet, and they did not fix it, making uncomfortable to use the toilet. Besides, they do offer a very well furnished kitchen, but if we arrive late, there is no water in the room or any other place in the residences. The price booked for the room in the Booking system do not match with the one they charge in the check-in, even the booking stated that the price had already included all taxes.

Localization and cleanliness

Stayed in October 2023

The bar and restaurant by the pool needs to have a menu, the front desk needs friendlier reception staff (except the one really nice staff member)

Amazing rooftop pool and view. One member of reception was really friendly, the others not so much. Average sized room but nice bathroom.

Stayed in November 2023

Staff was a bit unprofessional and mostly young so maybe that's why... We asked for a couple of things a few times and either had a very long wait time (bathroom towels) or just didn't get it (iron in the room) Breakfast is served from 8am-12 noon and most tours leave before that because of the distances so it makes no sense and one of the days staff was late an breakfast was served from 930am with no apologies or explanation...everyone who was waiting just left and went to buy food

Facilities, Location, Ambience It's a fairly new building and the pool and gym are exceptional

Stayed in October 2023

WiFi not great at all.

Comfortable beds, lovely pool, breakfast was delicious.

Stayed in October 2023

Half my family was on one side of the motel and the other half on the other side of the hotel and we were supposed to have room side-by-side and I didn’t happen like that

Relaxing

Stayed in October 2023

There was no sound proofing so when the party people came back at all hours of the night and were loud, I could hear everything and was constantly woken up.

The facility was beautiful and it was nice that they had a pool upstairs with a bar. This place is not beach front but it's pretty close.

Stayed in October 2023

Property is great but the Air conditioner doesn’t work and the guest service provider doesn’t care . Stayed 2 nights was so hot in the room couldn’t even sleep nicely.

Property is great amazing view , pool is clean and is hardly 5 mins walking to the beach

Stayed in September 2023

WIFI connection in our apartment was very bad, while on pool area was ok.

Excellent location, big apartments with modern kitchen, pool on roof was amazing.

Stayed in September 2023

The air conditioning in the bedroom made an awful noise all throughout the night and the safe didn’t work.

The location was great and the rooftop pool is amazing.

Stayed in September 2023

There a lot, and i mean A LOT of stairs to enter the hotel and theres no elevator or someone to help , so if you're with a lot of luggage thats something to consider. There was a used cup in the microwave and a pot with dried pasta in it. The pool bar is a nice idea but it doesnt have a menu so you just either need to ask for everything and it cost or just wonder whats going to be on the bill. The location is 5 minute walk from the tourist street walk but to the main beach and plaza ( the ones near the ferries) its 30-40 min walk , its nice the street you walk on since its turistic and bars and shops but its still 30-40min in the heat so just know. The taxis from ADO take 200 pesos for the ride. To ADO we got the hotel to order us and it costed 150.

The room is exactly as in the pictures. Very big and very nice. 2 TVs in bedroom and living room. Mini terrace to the inside of the building to dry your clothes . 3 different pools on the rooftop + one for kids. One of the pools really heated and has jets and sitting places inside. Theres a free laundry machines and driers for your personal use, which is really nice and pretty rare through our stays in Mexico. You can even use couple of them simultaneously if you have a lot or different (white/dark) loads. The bed is increadibly huge.

Stayed in August 2023

The thin walls and the cleaning service. Some rooms with only one small unusable window.

The rooftop was very cool

Stayed in September 2023