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Reviews of Hotel Soberanis 3 stars

Avenida Coba 5 y 7 Manzana 8 SuperManzana, 77500 Cancún, Mexico

#128 of 211 hotels in Cancún

Guests' Choice

Review score

Based on 88 hotel reviews

7.6

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.7

  • Location

    8.7

  • Facilities

    7.4

  • Staff

    7.9

  • Value for money

    7.8

  • Free WiFi

    7.3

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Showing 1 – 25

  • Reviewed: 20 February 2024

    9.0
    Very good for overnight between buses
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    WiFi weak.

    Clean, quiet, comfortable. Close to shops and restaurants. Easy walk (less than 1 km) to central ADO bus terminal. Good value for the price.

    Stayed in January 2024

  • Reviewed: 14 February 2024

    9.0
    Excellent for overnight between buses
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    weak internet

    Clean, comfortable, close to shops and easy walk to ADO bus terminal. Good value for money.

    Stayed in February 2024

  • Reviewed: 30 January 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night

    Happy with all

    My room was very spacious and very clean. The wifi was strong and the staff, welcoming. The hotel is an easy walk from the ADO station. I had only booked this as an overnight stay but would definitely book again.

    Stayed in December 2023

  • Reviewed: 5 January 2024

    8.0
    Friendly & helpful staff . Rooms very clean , excellent made service . Great location . Highly recommend if your on
    • Leisure trip
    • People with friends
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Wifi did not work

    Very convenient location , supermarket beside it , public bus to tourist area , affordable food in area .

    Stayed in January 2024

  • Reviewed: 13 December 2023

    7.0
    Good
    • Leisure trip
    • People with friends
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Wifi very poor. Bed very uncomfortable.

    Good location

    Stayed in December 2023

  • Reviewed: 3 December 2023

    7.0
    Good for one night.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    Location is very convenient. It's close to many shops, supermarkets and all kinds of conveniences. There's a convenience store next door. We used it for just one night, as we were just passing through Cancún and needed a convenient place to spend the night. It worked well for this purpose.

    Stayed in December 2023

  • Reviewed: 21 November 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 4 nights

    Unfortunately there was a water leak in the bathroom ceiling, which made bathroom damp. Reception staff were bit distant, but always helped, when I needed assistance.

    Location of this hotel is very good. 10 mins walk from ADO bus station. Supermarket round the corner, plenty of restaurants to choose from within walking distance. Room was clean and quiet with everything functioning, as it should. Reception staff always helped, when I needed assistance. Communicating in English wasn't problem. One employee, which was often near reception, I don't remember his name and maybe it was maintenance person, was very friendly and cheerful. He made me feel really welcome.

    Stayed in November 2023

  • Reviewed: 17 November 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    A little loud at night. Medium wifi. No windows

    Perfect spot! Large room. Good shower. Good bed.. Helpful staff. Affordable Overall I would recommend my friends 😊

    Stayed in November 2023

  • Reviewed: 22 October 2023

    7.0
    Invest to improve the rooms
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 7 nights
    • Submitted via mobile

    Needs ventalation to dry clothing, also there were mosquitoes in our room

    Good price and great location

    Stayed in October 2023

  • Reviewed: 4 October 2023

    8.0
    The staff were well organized, Very few things not to like or molesta mucho
    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 2 nights

    Restaurant has gone - COVID

    Location - I came back to the hotel for the location. There are the little buses to where I won't to go. Excellent farmacia next door - a huge plus for me. Grocery store. Same staff.

    Stayed in September 2023

  • Reviewed: 30 September 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 6 nights
    • Submitted via mobile

    Good

    Stayed in August 2023

  • Reviewed: 29 April 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Rather short on electrical sockets. 2 in total, one by the sink, one totally hidden under a table! Other than that, no complaints.

    Great hotel, v central, 10 mins walk to ado bus station, friendly staff, huge bed, room quiet, great one night stay.

    Stayed in April 2023

  • Reviewed: 13 April 2023

    7.0
    Great place to sleep
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Smelled a bit damp in our room and no free water?

    Huuuuge and comfy bed

    Stayed in April 2023

  • Reviewed: 9 April 2023

    8.0
    Some pros, some cons... worth your money!
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 2 nights

    The hotel is a bit dated, but it was fine for me. It really depends on what you expect and are used to. What I really can't understand is, how the hotel is not having a sufficient amount of clothes hangers. I travelled alone, but you could have booked the room for up to three people. When I asked for more hangers they told me, "there should be two in your room", like that could possibly be anywhere near the amount a traveller needs for his clothes (or even three travellers). There is a safe inside the 60-70 cm narrow closet, which I didn't use. But the installation of the safe is just stupidly where your clothes would be supposed to hang (if there were enough hangers). One afternoon i haven't had hot water.

    The hotel is excellent located. A 5-10 min. walk to the ADO bus terminal (buses to other cities and the airport) and 2 minutes from the next supermarket and the bus stop for local public transport within cancun (beaches...). The first room I was quartered in had a funny smell (humidity), so they moved me to another room without any complication. The room was good for my two-day stay and since I needed nothing from them I had no problems with the front-desk. I add this, because some people commented on that. I just noted, that the front-desk staff was always busy with something and didn't pay much attention to me comming in or leaving, No problem for me though! Beside one time I always had hot water. They agreed, to store my luggage at my last day (some ppl commented here they would refuse to do it).

    Stayed in March 2023

  • Reviewed: 4 April 2023

    8.0
    Excellent location, comfortable room.
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    Terrible Wi-Fi.

    Excellent location, right by large supermarket, restaurants and bus to the hotel zone. The room was large and comfortable with good aircon. Quality towels, comfortable bed and pillows.

    Stayed in March 2023

  • Reviewed: 19 March 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 3 nights

    Busy area. Lots of traffic

    Good value and location. Convenient for buses and rest.

    Stayed in March 2023

  • Reviewed: 10 March 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Clean and spacious room. Staff were helpful. Great value

    Stayed in March 2023

  • Reviewed: 25 February 2023

    7.0
    Good location but quiet during the night which is a bonus.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    The room had a weird smell which we were able to fix with putting the aircon on for a bit.

    Good location, friendly staff, they do have laundry facilities. Was quiet during the night.

    Stayed in February 2023

  • Reviewed: 22 February 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    Missing the fridge

    Everything....location is top, everithing very clean, staff ok...

    Stayed in February 2023

  • Reviewed: 21 February 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night

    The bed was a bit stiff

    It was great for what it offers. A cheaper alternative that offers a room and a bed. It felt safe, chilled and had all the amenities you needed.

    Stayed in February 2023

  • Reviewed: 15 February 2023

    9.0
    A classic, well run hotel
    • Leisure trip
    • Group
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    They have a plastic mattress protector under the sheets, and it felt like we were sleeping in a baby crib.

    The double room is quite big and so is the bathroom. Furniture is comfortable, bed is firm for a good night sleep. It has plenty of storage space. The location has great access to public transportation and within walking distance to many attractions downtown.

    Stayed in February 2023

  • Reviewed: 9 February 2023

    7.0
    Average Structure in a Great Location with Friendly Staff
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 8 nights

    No hot water when I needed it. Internet not always working.

    Location; the staff was very friendly.

    Stayed in February 2023

  • Reviewed: 15 January 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    The only thing I have to say is the WiFi connection was terrible and I could not log onto it as the signal was so weak.

    The room was lovely and clean and the location is brilliant for the food market and ADO bus station. Staff were very friendly.

    Stayed in January 2023

  • Reviewed: 28 October 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    No wifi in room 224 :(

    Stayed in October 2022

Showing 1 – 25

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