Everything was just right

Super modern Hotel with best roof terrace

Stayed in May 2024

The bad shape of the tiles on the pool, there are some wires exposed!

Location, staff, amenities

Stayed in April 2024

amazing location as everything was walking distance

Stayed in March 2024

Great breakfast; comfortable bed; friendly & helpful staff; central location

Stayed in February 2024

We recently stayed at the Sofitel for a long weekend in Mexico City. The was our first time at the Sofitel and it did not disappoint. The customer service and amenities were top tier. Every single employee we encountered was extremely pleasant, helpful and really made the experience amazing. We had a few special requests and the staff/concierge was very accommodating in making all our requests happen and go smoothly for us. The room itself was immaculate, comfortable and our view from our room of the Angel of Independencia was incredible. Even the bath/shower had a beautiful view. We also had a chance to use the indoor pool and we loved it. We didn't have a chance to use the gym but we did look around and it looked great. Don't forget to try the croi-jolota (tamal croissant) from the cafe downstairs, it was fantastic! We had one every morning! The Sofitel's location was perfect for us and very centrally located. We would stay here again in a heart-beat and can't wait to go back.

Stayed in February 2024

Nothing

Central location, hospitality and professionalism of staff, great amenities and on-site restaurants. The coffeeshop had amazing lattes and pastries.

Stayed in February 2024

It was all perfect

Amazing service, amazing facilities

Stayed in February 2024

I found nothing I disliked about this hotel. My experience was great.

The staff was so friendly and helpful. The hotel was very beautiful, clean, and updated. The restaurants available were very nice with great ambiance. The pool was amazing! Rooms were clean and very up to date.

Stayed in February 2024

we tried the breakfast one day out of four and never returned...pastries are very good (you can buy just them and cup of coffee at downstairs coffeehouse) but other than that breakfast was totally mediocre with very limited buffet spread (eggs not included and only for additional cost from a la carte menu...) we expected much better and having experienced breakfast buffets in many other 5star hotels like W, Shangri-La or Renaissance/Marriott we were really disappointed ☹️

good standard sofitel experience upgraded to higher floor with city view was great...pool was nice and all staff very helpful and kind

Stayed in February 2024

Well the food and breakfast was fantastic!!! the location was insane and the staff were amazing. The facilities were also incredible.

Stayed in January 2024

They didn’t have a nice sitting lounge in the lobby. Limited general tea or beverage service.

Lovely rooms and staff were Very helpful.

Stayed in December 2023

Found it a little pricey compared to other similar options in the same area.

Excellent location and very comfortable and modern rooms. The Club Millesime team were amazing - all of them. Natalia, Luis, Linette, Laura, Frida, and Natalie! You made our stay much more memorable! Thank you !

Stayed in December 2023

Nothing to dislike

First class amenities

Stayed in December 2023

The elevators are pretty slow considering it's serving a 40 story building. The toilet paper in the room could be more softer and plusher.

Breakfast at Balta was great. Staff was great all around. Room was very clean and quiet.

Stayed in January 2024

Nothing. It was an amazing experience. We will be back.

Everything. The small things and big things. -the rooms were exceptional, beds soft, tub luxurious and views amazing. -the heated indoor pool stunning -the onsite restaurants -the warm greetings everywhere you go -if you have club access you must go each day for drinks and snacks -the close attention to detail, design and color in each space is simply divine

Stayed in December 2023

Property is in the business district, which can be a little far from tourist sites

Amazing staff, property is new and clean, housekeeping especially top notch

Stayed in December 2023

Size of beds are small

The view, the restaurant and the pool are amazing.

Stayed in November 2023

The elevator system was a bit annoying.

The indoor pool, staff, and the room was great. Perfect and safe location.

Stayed in November 2023

Not much. Cleaning times could be smoother

Amazing hotel located at the best spot of the city.

Stayed in November 2023

Views and level of service

Stayed in October 2023

Views, level of service

Stayed in October 2023

Nothing to fault

An incredible hotel with such attentive staff. Perfect if you’re not looking to worry about anything at all and just want to be waited on.

Stayed in October 2023

Citizen rooftop host was not friendly... he asked about room number instead of welcoming ; besides, service was very slow

Great support arriving thru room luggage deliver

Stayed in September 2023

Gym is very small

Stayed in August 2023