A little surprised there wasn’t more of a concierge service given the price but overall a great experience!

The staff was very attentive, they let us check in and enjoy the resort before our room was ready which was nice to get our day started. The staff was always available to help out and refill our drinks. The food was good with a good amount of options. We spent most of our time laying on the beach under the umbrellas

Stayed in May 2024

Very friendly staff, ocean view was excellent and the glass balcony always clean no pigeons (birds poop) very easy to get to Italian restaurant wonderful plenty of beach towels no limit and always available we had a full bar set up in the room big bottles not small shot bottles and a ice machine on each floor I can truly say this is the finest 5 star I have stayed in and loved the wonderful beach chairs with cousins even at the pool 😎 headed back in November

Stayed in April 2024

There’s quite a bit of upselling going on. When we first got to the resort, we were so tired from traveling, all we wanted to do was go up to our room. we were asked a few times if we wanted to either upgrade our room or take a tour of a promotional new hotel. We were not interested in either yet, we were asked a few more times over the next couple days if we wanted to act on the promotion. We politely declined.

The resort is beautiful and very close to the airport. The views of the water were breathtaking. The staff were incredible and very friendly. I would definitely come back.

Stayed in April 2024

Very comfortable stay. The personnel was very kind and helpful. The room was spacious and the bed comfortable. The food and entertainment options were good too. Generally positive experience.

Stayed in March 2024

The entrance of the hotel didn’t feel like a 5 star establishment. All a-la-carte restaurants served disappointing food. The sales pitches at the start and end of stay came across forced and unnecessarily so reminiscent of a door-to-door cold caller experience.

The breakfast and lunch buffet, the rooms, the beach, the location. Most of the staff were very polite and friendly. The hotel was very clean.

Stayed in March 2024

The rate per night

Was very good

Stayed in December 2023

As expected for all-inclusive, food and drinks were average at best, with some exceptions (I really recommend the Beef Picanha at Fuego, it’s so good!). Most cocktails are very sweet/use premade mixer. Room service food has small portions and cooled down quickly, I’d recommend just going to one of the 4 restaurants. Depending on high/low season, you need to make dinner reservations for the restaurants which can make it difficult to get the times you want during a short stay. The first night it is understood that you should try to walk in somewhere, and they will do their best to accommodate you. Very pricey per night, though perhaps your use of the all-included amenities may make it a better deal than paying per-drink/per-meal at a similar but non-all-inclusive resort.

Very comfortable room and hotel - great service, beautiful pool and beach, and top-north entertainment. We spent both days down by the beach (get there early to claim a beach lounger with towels and a personal item or two), they have an ocean lifeguard on duty, staff to setup/move umbrellas for you, and waitstaff from the bar who will deliver drinks and snacks directly to you. The Palace Resort group has an app, which is actually quite useful for knowing what is going on when and for making requests like maintenance, room service, or dinner reservations. Your room mini fridge will be restocked each day, including the 3 Liter bottles of water (I drink a lot of water, this was much appreciated). We also requested the complimentary anniversary package, which added some extra romance to our stay. We went to one of the evening entertainment activities, the “Glow Motion Show”, and it was truly exceptional. Definitely worth checking out the entertainment programming, the hotel staff works hard on it to make their events and activities fun and engaging.

Stayed in February 2024

loved everything

1st time there. Will definitely go back

Stayed in January 2024

The Sun Palace has so much to do and and the staff is outstanding.

Stayed in January 2024

Everything!!

Stayed in January 2024

Everything was excellent the food the staff The rooms were big and clean

Stayed in January 2024

My room was not cleaned on Sat/Sun while I was poolside 9 AM - 1 PM.

Staff was attentive, courteous and efficient.

Stayed in January 2024

The bar was a sports bar, not ideal for a quiet pre dinner drink and conversation

Immaculately clean, high standard of food, excellent service from staff

Stayed in December 2023

Everything !! Best Thai meal we’ve had for a very very long time

Stayed in December 2023

Place clearly for couples, when plans fell through and a single... some services were not available or restricted.

Staff went out of there way to make you feel comfortable and meet my needs.

Stayed in November 2023

Everything,the staff was amazing

Stayed in November 2023

At the end of my stay, I was approached with a sales pitch while waiting for my cab, less than 3 minutes before it arrived. Although the salesperson wasn't too aggressive, I declined the offer and expected it to end. Perhaps they could follow up with email specials (if they don't already). However, overall, it wasn't a huge deal for me.

I had a wonderful experience at the resort. Everyone from the front desk staff, bell boys, and resort staff to the room service was very nice and helpful. I wish I had stayed longer as I had a great time. The coffee shop and the gym were both nice. Although the resort was small, it had a relaxed and serene atmosphere. Additionally, there were no party animals around, which made my stay even more peaceful.

Stayed in August 2023

As I said before everything was perfect. Only thing that we didn’t like that much is the “Italian” restaurant. Food was light years away from Italian tradition and culture.

Everything was amazing. Staff was always friendly, kind, helpful, never intrusive. They make us feeling home. The room had an outstanding view with a pretty balcony. It was huge, clean, well-stocked. The beach is so beautiful. Cocktails were really good in every restaurants. And the bartenders were always ready to satisfy your needs. We had really great time and we hope to come back soon.

Stayed in August 2023

Buffet can be better

Boutique style. Quiet and personal

Stayed in August 2023

Second day went to presentation volunttarily to show off their newest resort near by. Very high pressure made to feel bad we did not earn millions a year. Skip the presentation just stay at the hotel.

Staff were brilliant, hotel very clean, beautiful clean rooms, great choice of restaurants all great All the Staff went over and beyond to make your stay perfect.

Stayed in July 2023

To be honest, I believe there was nothing we didn't like. Everything was just amazing: the staff, the food, the amenities, everything. Again there is nothing we didn't like because we fell in love about this place. I highly recommend this Resort for couples.

The staff were very kind and friendly. Specially the Concierges and the staff from the Aurora restaurant were the best. However, it's important and fairly to mention everyone at the resort are amazing and incredible. They make you feel special all the time. Lizet, Rolando and Jessica from the Concierges are the best! Also, all the staff from the Aurora Restaurant (Mexican Cuisine) like: Marisol, Judith, Gerardo, Raul and Javier are amazing and very friendly people.

Stayed in July 2023

Too eager to sell a membership when you 1st walk through the door. It comes off as greed. Maybe they should at least give you an hour to view the property, settle in and then be confronted with sales. But the property was soo beautiful and the rooms were great! We are definitely going back to this resort for a longer stay.

I love how the staff was attentive to the property. And they are attentive to each guest.

Stayed in April 2023

If you like alcoholic cocktails, you might find some of them lacking the appropriate amount of alcohol in it. At times I couldn't tell there was any alcohol in it (and I don't drink much). However you can always tell them to add a bit more if you want.

The staff was extremely nice and efficient. There was a small issue with the room they originally gave us, but as soon as we reported it they were extremely fast at providing us with a better room and giving us a free massage to compensate. And that was only an illustration of the first class experience we had with their staff for the remaining of our time there. The food in their restaurants was also fantastic!

Stayed in April 2023

N/A

Amazing staff! Beautiful area! Phenomenal food!

Stayed in January 2023