Camino Escenico a Playa la Ropa Lote 97-C Col la Madera, 40880 Zihuatanejo, Mexico
#2 of 47 hotels in Zihuatanejo
Guests' ChoiceBased on 19 hotel reviews
9.6Cleanliness
9.5
Comfort
9.8
Location
8.9
Facilities
9.6
Staff
9.9
Value for money
9.1
Free WiFi
9.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 19
Reviewed: 6 July 2023
Cecilia
United StatesSome of the the natural wildlife came in our room. The staff was quick to attend to our needs but at times it was a bit much.
Breakfast was delicious and a good value. The staff was amazing!!! Luis “Chai” and Carmen treated us excellent. Their service exceeded our expectations. The hotel was peaceful, quiet and the views were gorgeous! The room we had was incredible and spacious. The showers were wonderful and large. Plenty of storage and relaxing space.
Stayed in July 2023
Reviewed: 25 March 2023
Stoptravelscams
United StatesFood at the restuarant was excellent, like a good place in France or Italy, but the set menu was limiting since I stayed for 4 nights. There are other excellent restaurants nearby so this isn't a big problem.
Liked pretty much everything! One of the best hotels I've ever stayed in. Fabulous view from my room, wonderful staff (Carmen and Salvador make you feel very much at home), excellent food and an amazing suite that had everything you could possibly want. Very nice infinity pool. Not cheap, but worth every penny!
Stayed in March 2023
Reviewed: 24 December 2022
Miguel
MexicoMaybe just the car entrance. Is kinda scary. But, once you park in the Hotel, you don't really need the car during your stay because the location is great.
Everything! Really. Everything in the Hotel is amazing. The staff, the food, the drinks, the view, the room... 10/10 ⭐ Location is also great. A 5-10min downhill walk to Playa Madera, and from there walk another 5-10min (through the Boulevard) to get a boat to Playa Las Gatas.
Stayed in December 2022
Reviewed: 26 April 2022
Liah
United StatesPrivate, well-maintained, excellent staff
Stayed in April 2022
Reviewed: 21 March 2022
Rachel
United StatesEveryone was so accommodating. We had an amazing time. We were celebrating our wedding anniversary and they went out of their way to make it extra special.
Stayed in March 2022
Reviewed: 28 February 2022
Jeffrey
United StatesAwesome hotel and restaurant!! Great people and views!
Stayed in February 2022
Reviewed: 26 January 2022
Mohammad
United StatesBed was a little uncomfortable. When I would move my wife would feel it and vice versa.
Staff was extremely helpful and accommodating to us.
Stayed in January 2022
Reviewed: 9 October 2021
Fernando
United StatesThe rooms are a little dated when it comes to design and decor but very clean and well maintained.
The staff is incredibly friendly and willing to give local recommendations. The views and breakfast are spectacular, the breakfast is a 3 course sitting which is on par or better than anything at other restaurants or similar hotels.
Stayed in October 2021
Reviewed: 18 June 2023
Frederick
United Statesover priced drinks . no menus in room or information . steep dangerous hill for car to get up . no parking .
clean , upscale, safe
Stayed in June 2023
Reviewed: 29 June 2023
Anonymous
United StatesLoved this place, would not change anything about it.
Good staff.
Stayed in June 2023
Reviewed: 4 July 2023
Jeffrey
United StatesThere are no comments available for this review
Stayed in July 2023
Reviewed: 26 May 2023
Federico
CanadaThere are no comments available for this review
Stayed in March 2023
Reviewed: 10 February 2023
Hayley
AustraliaThere are no comments available for this review
Stayed in January 2023
Reviewed: 22 January 2023
Jason
United StatesThere are no comments available for this review
Stayed in January 2023
Reviewed: 1 January 2023
Graham
United StatesThere are no comments available for this review
Stayed in December 2022
Reviewed: 10 November 2022
Margie
United StatesThere are no comments available for this review
Stayed in November 2022
Reviewed: 13 March 2022
Arieh
United StatesThere are no comments available for this review
Stayed in March 2022
Reviewed: 20 February 2024
Svetlana
United StatesThere are no comments available for this review
Stayed in February 2024
Showing 1 – 19
Aurons, France
Lincoln, UK
Fátima, Portugal
Montalto Ligure, Italy
Kappl, Austria
Guangzhou, China
Zagreb, Croatia
Chiang Mai, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content