The water in the bathroom sink was a stinky so we used bottle of water to wash our teeth.

Breakfast was great. I loved the fruit the juice. And the attention of the crew, loved it.

Stayed in May 2024

Clean, comfortable

Stayed in February 2024

It was a bit noisy. The noise from the Xcaret park nearby resides around 10 PM, but the noise from the road that is very near stays. Some people will need earplugs for sure.

Great, little place, not crowded, with very nice people taking care of it. Monkeys on your balcony is a usual thing and iguanas and birds in the trees around make the place a bit of a paradise. The pool is tiny but very pleasant and taken care of.

Stayed in April 2024

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This place is a hidden gem away from the crowds of Playa del Carmen. Very quiet and lovingly kept surroundings. Large modern yet Mexican style room with a super comfortable bed. Staff was super friendly and forthcoming. Excellent breakfast with fresh fruit and delicious egg dishes. We would have loved to stay longer.

Stayed in April 2024

The only thing that I didn’t like initially was the road to get into the hotel itself, because it felt like you were going into the middle of the jungle, and it made me a little scared, but it ended up being such a beautiful place

The location was beautiful. You felt like you were in the middle of the jungle and we’re living in a treehouse. The bed was comfortable. The room was well appointed. Everything worked properly. The complementary breakfast every morning was wonderful. We even saw monkeys who visited our Balcony, which was amazing. The location to Xcaret parks is wonderful but, most importantly, the staff exceeded all my expectations. Everyone was so friendly and accommodating and helpful and really kept the place beautiful.

Stayed in March 2024

Our rooms window & balcony showed directly over to the reception & breakfast area. But for only one night, it didn't bother us.

Very fresh breakfast Nice room Very friendly receptionist

Stayed in March 2024

Jungle vibe, friendly staff and monkeys, comfy beds ( perfectly hard)

Stayed in February 2024

The staff was absolutely lovely. Very friendly, helpful, fun. They made our stay in this cozy little hotel memorable.

Stayed in February 2024

We stayed four nights. We wanted to be close to the Xcaret parks. This hotel is at walking distance. The setting is in a jungle. Very nice. All of the staff are wonderful. There is a good breakfast in the morning. We enjoyed this place very much. Thank you to all the staff. Mike & Lilly

Stayed in February 2024

The food was not great - we thought both dinner and breakfast were OK. The food for dinner was not local at all, with international dishes which were not well made.

The property and rooms are AMAZING!! Super beautiful, clean and well kept. The self check-in was super easy to manage. The location was great for us because it is ~15min from the center of Playa del Carmen, so far away enough from the crazyness, but if people are looking for more movement, this is not the place to stay.

Stayed in January 2024

Great location, very kind staff and comfy place

Stayed in February 2024

Breakfast wasn't that great considering the cost per night .

Location location location!! Staff were excellent !

Stayed in November 2023

The kind staff and the nature

Stayed in October 2023

The property is beautiful and well kept. The hotel is literally in the middle of the jungle, so you get that feeling of adventure and fairy tale. The hotel rooms are well equipped, eco friendly, and look better than they do in the photos. The minibar prices were very reasonable. The staff was amazing and went above and beyond. We will definitely stay there again. Everything was perfect!

Stayed in September 2023

Parking, bed comfort

Location, design, atmosphere, staff

Stayed in August 2023

Wildlife can be noisy at night, but guests learn to tune them out to get sleep.

The facility is beautiful, lush with local plants and wildlife. The staff is professional and attentive to guests. Air-conditioning was new.

Stayed in July 2023

The light went out and couldn’t use or charge electric appliances all night.

Design and plant life. Customer service is great. Had a problem with the electricity and they more than made up for it by giving me a complimentary night.

Stayed in July 2023

Shower glass slab

Breakfast was good compared to a lot of other hotels. You tend to hear freeway noise and people screeching in the park ziplines

Stayed in May 2023

bathroom had some smell. one of the toilet got clogged

everything was amazing! great location, comfortable beds, great communication with host,

Stayed in April 2023

Not a beach near by. Need a car.

The two buildings are very modern, very impressed how the keep this place so neat. Super quiet for a totality relaxing time. Nice complement for breakfast.

Stayed in April 2023

Loved that it was tucked away in the jungle. It was very natural and we couldn’t hear the freeway at all... very quiet and peaceful. The staff at Terasu were all so friendly and welcoming! We felt like we had our own little apartment, a welcome place to come back to after the days activities. A huge bonus was seeing and feeding the monkeys that live behind the property!! Also, we really liked the breakfast place and bakery called Pan & Selva just down the road.

Stayed in April 2023

Wonderful stylish rooms with mix of eco-friendly and modern technologies.

Stayed in April 2023

The staff we excellent.

Stayed in March 2023

Everything! Location, nature, we saw monkeys playing outside in the trees! Super relaxing place.

Stayed in March 2023