n/a

Staff was wonderful, rooms were fantastic

Stayed in March 2024

This hotel is exquisite. Rooms were beautiful, super clean and the all access, well stocked fridge and snack bar were awesome and included in the rate. Beds were so comfortable and the staff did a beautiful job making our rooms brand new and well stocked each day. Towels were luxurious. The included continental breakfast was never a disappointment. This is a served breakfast, not a buffet. Fresh squeezed OJ, bread service, fruit service complete with yogurt, honey and granola, eggs and fresh blue corn tortillas were all provided with the immaculate attention of the staff, lead by Victor who greeted us by our names the first day and remembered our drink preferences. The Alest has a car that you can make arrangements for use. It’s a nice SUV that uses its AC (Ubers never do here) and is spacious if you are traveling with 4 (Ubers here run on the small side, even it you order an XL). The property is gorgeous and located withing walking distances of the best restaurants and shopping. Our expectations were exceeded and we will return.

Stayed in April 2024

We loved our stay here! The interior was chic, elegantly comfortable, clean, fresh, well-appointed in every detail. The location was ideal for our activities.

Stayed in March 2024

There should be a permanent seating arrangement outside. Maybe a bench or a couple of seats that cannot be stolen. Removing all tables and seats before 11pm is a pity

Cosy, élégant

Stayed in March 2024

Nothing really except the very draconian rules about what is or isn’t included in the breakfast. It’s not at all in line with the standing of the hotel and reflects badly/is cheap. Fir example, only a certain type of coffee is included but for an espresso, it will cost you an extra 5 dollars (wasn’t explained to us orally before we ordered, we discovered it after the fact, and didn’t complain or refuse to pay).

Location was great. Staff was courteous and helpful. The Le Labo soap and shampoo were a very nice touch. There is also a quiet space where one could work.

Stayed in February 2024

Bath was small and doors ran into each other

Beautiful design, great location!

Stayed in February 2024

Zero.

Everything! The location, design, room, bar, breakfast and mostly, the customer service. I give this hotel a five star rating. Great location, walking distance to shopping area, restaurants, and park. Loved everything about my stay except that I did not stay longer.

Stayed in January 2024

The first room we were in was a little bit noisy because it was one floor up over the lobby area. We moved to a room on the street which was quieter. There was some confusion about change, but eventually that was sorted out by the hotel manager.

The service was excellent. The hotel was beautifully appointed. Shout out to Victor and his team breakfast room and bar. Victor’s level of service was amazing.

Stayed in January 2024

Nothing!

The Alest is a happy and beautifully run hotel. The staff are so friendly and helpful, nothing is too much trouble, I didn’t want to leave! We were met by Victor and his wonderful team for breakfast every morning which was excellent & included a delicious fruit platter with yoghurt, honey and granola to accompany. Also freshly squeezed juices & very good coffee set in a lovely dining room full of natural light. Our bedroom was very clean and attended to at all times, being constantly replenished with soaps, lotions and endless little extras. The bed was unbelievably comfortable as were the pillows (very important!). We couldn’t fault a thing.

Stayed in January 2024

Not much. If I was being picky, the lighting could be improved. Lots of big overhead spots or tiny low lit bedside hanging spots. Somewhere in between would be great.

Great location within Polanco. Short walk to Cuahatamec park. Lovely big airy room within a small intimate hotel. Beautifully designed, lovely extra touches, eg. gratis traditional snacks. Super helpful staff, Le labo bathroom products (big fan), spacious, again beautifully designed bathroom, excellent shower. I'd go back in a heartbeat.

Stayed in January 2024

Everything was exceptional, the stuff so friendly and welcoming, specially Victor he’s the best!

Stayed in January 2024

Location was perfect, staff were amazing and the hotel itself was beautiful

Stayed in December 2023

Not much breakfast option for lactose intolerant

Beautiful design

Stayed in November 2023

our room was on a mezzanine level, so we were just steps above the lobby and bar, so at times it was a bit loud. the room also does not have windows that look outside, so the room was very dark and felt stuffy.

loved just about everything at the alest… most comfy beds, great decor, super friendly and attentive staff, neighborhood is quiet, yet steps away from cafes, shops and restaurants. sparkly clean!

Stayed in November 2023

Everything! Service is top notch

Stayed in October 2023

Property is very clean and service was exceptional

Stayed in November 2023

Some staff are not up to the quality of the hotel. They don't know how to help or get information for clients (like concierge service).

Great location, beautiful boutique hotel, most of the staff very friendly and efficient. Nice decoration.

Stayed in October 2023

It's nice to have a view of the city from the big hotels. However, this hotel was excellent and far superior to any of the large chain hotels. I can take in the view as I tour the city. This hotel was excellent.

The location is exceptional. It is close to everything. The staff were very helpful and pleasant from the moment I stepped out of my taxi. The atmosphere of the hotel is lovely. The room amenities were exceptional. The bath towels, the robe, the shampoo and conditioner, the toothbrush, the slippers, everything was wonderful. The shower was fantastic. The refrigerator was stocked with water, sodas, beer, and there were plenty of snacks available for the tired guest. All food items and drinks in the room were available at no extra charge. The beds and sheets were top notch. So nice, so comfortable. The room had no exterior city view. There was a window with an interior view which was fine as the pleasantness of the room and offerings more than made up for the lack of an exterior view. How much time am I spending in the room when I am on vacation, not much. I mostly want a comfortable bed and a pleasant place. The Alest is wonderful. Breakfast was included in the price of the room and if you wished you could have your breakfast brought to your room at no extra charge. Breakfast was exceptional. I ate in the lovely dining area and service was wonderful. Wonderful boutique hotel. Staff was excellent. Hotel was comfortable and inviting after a long day of touring. Check in was at 3 and check out was between 12 and 1 pm. Fantastic Place! 10/10

Stayed in October 2023

Internal bedrooms : windows go out onto courtyard so a bit dark and no fresh air. But good for sleeping!

Gorgeous design. Stunning bedrooms. Very nice staff

Stayed in October 2023

Location location, Hotel was very clean .. My advice, when you leave the room make sure your toilet cover is down.

Location was great .. staff was the best .. food and beverage management was most attentive and remember our names from day one . He always aims to please.( Victor Suarez. Food and Beverage) 👌🏾👌🏾👌🏾

Stayed in October 2023

Breakfast should have more options Not being a buffet is very limited and take time

The location is excellent, and is a very quiet and small hotel Extremelly confortable Had some issues with the reservation, that were properly managed by the staff, even if those issues could not happen in a 5star hotel (there was an overbooking of the rooms booked)

Stayed in September 2023

I wish they had a quicker express breakfast for those who have to be somewhere in the morning.

The hotel was really pretty and the staff friendly. The breakfast was good and the bar was great place to stop in the evening. The hotel is right off the Main Street in Polanco. Easy walk to bars and restaurants at night and the park during the day.

Stayed in September 2023

I think the staff was good however they felt a little cold and indifferent. It would help to

The hotel is gorgeous, clean and excellent amenities.

Stayed in September 2023

Can't think of anything.

The hotel staff were very courteous and welcoming! Also, the hotel is near a park and close to high end restaurants. Lovely neighborhood!

Stayed in August 2023