Belisario Domínguez 1607, Col. Centro, 82000 Mazatlán, Mexico
#7 of 87 hotels in Mazatlán
Guests' ChoiceBased on 136 hotel reviews
9.0Cleanliness
9.0
Comfort
9.1
Location
9.4
Facilities
8.7
Staff
9.0
Value for money
8.8
Free WiFi
7.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 May 2024
Dorina
United StatesNothing
This hotel was right in the center of the historical downtown Mazatlan .. we could walk to the plaza machado and enjoy everything at the plaza .. definitely give it a 10 out of 10
Stayed in May 2024
Reviewed: 17 May 2024
Francel
CanadaGreat location, comfortable, clean.
Stayed in May 2024
Reviewed: 7 May 2024
Leah
United StatesThe wifi connectivity was spotty.
The Gamma Mazatlan was in a very walkable district with restaurants and galleries everywhere. The beach was just a few blocks down the street! The restaurant on the first level serves a delicious breakfast buffet.
Stayed in April 2024
Reviewed: 21 April 2024
Andrea
SwitzerlandClean, comfortable and centrally located. Standard hotel with everything you need.
Stayed in April 2024
Reviewed: 19 April 2024
Jade
United StatesI read a lot of reviews to try and find a good place with no weird smells. Chose this one even though it was more basic because is sounds quiet and clean. But every time we returned to our room it smelled of pee. Fortunately after 45 min or so the smell either faded or we got accustomed to it.
Location was excellent.
Stayed in April 2024
Reviewed: 25 March 2024
Carlos
MexicoExcellent location in the Center of Mazatlán. Very comfortable room with everything needed. Staff was great. Amazing price for value.
Stayed in March 2024
Reviewed: 13 March 2024
Ana
MexicoIt needs to have mirror somewhere in the room besides the bathroom. I would've enjoyed the coffee much better in a ceramic cup
The location of the hotel is excellent as well as the staff friendliness
Stayed in March 2024
Reviewed: 12 March 2024
Virgil
United StatesElevator was out of service for several hours one day. Aside from that, everything went very well! Thank you!
Every member of the staff that we spoke to was exceptionally friendly and helpful. When we needed something, the response was surprisingly quick!
Stayed in March 2024
Reviewed: 4 March 2024
Jamie
United StatesThe view out of our room was of a wall. However, that is what made it so quiet. We were there for the hotel location not the room view.
The hotel is in a fabulous location. Two blocks to the beach/Malecon & a block to the historic Plaza Machado. The room was very quiet, we had a room facing the courtyard. Great A/C & the beds were comfortable.
Stayed in February 2024
Reviewed: 28 February 2024
Timothy
United StatesAlso, your bonus question keeps giving me an extra bonus question and then another bonus question which I do not appreciate. Asking if I would like to complete a survey would be much more appreciate it
Really loved the new parking arrangements We stay there multiple times a year and at least once a year I bring approximately 30 people with me and I'm really happy for the new arrangements.. Period.
Stayed in February 2024
Reviewed: 22 February 2024
Arthur
United StatesSome heat
Stayed in February 2024
Reviewed: 19 February 2024
Paulette
United StatesWe had to ask for in room coffee daily when it should have been supplied automatically. Towels were rough and in short supply. The concierge was useless and there were no brochures etc about tours. The whole place seemed a little shabby. Functional, but shabby.
Central location and the kind staff.
Stayed in January 2024
Reviewed: 14 February 2024
Jose
United StatesClean and close to everything
Stayed in February 2024
Reviewed: 27 January 2024
Leslie
MexicoLocation
Stayed in January 2024
Reviewed: 17 January 2024
Derek
ThailandNothing of note.
Room was very comfortable and modern, reminded me of a Marriot room. Great hot water and pressure, very good location and the breakfast buffet was awesome!!!
Stayed in January 2024
Reviewed: 9 January 2024
Carlyn
United StatesRoom furnishings were a little dated and worn. Needs more than once entrance and accessible entryways. A free breakfast option would be nice.
The location and price
Stayed in January 2024
Reviewed: 1 January 2024
Lisa
United KingdomGreat location, very friendly, helpful staff
Stayed in December 2023
Reviewed: 10 December 2023
Leslie
MexicoShower water not hot
Location, staff
Stayed in December 2023
Reviewed: 15 November 2023
Gary
United KingdomNothing at all
Nice room, nice bathroom, nice location, nice price. All was wonderful.
Stayed in November 2023
Reviewed: 7 November 2023
Leroy
United StatesBath towels need replaced. Very old and thin. No wash clothes provided. There should be a discount for the breakfast buffet for hotel guests
Location and comfortable beds
Stayed in November 2023
Reviewed: 22 September 2023
Edward
United StatesThe elevator was storm damaged and not yet repaired.
Very good selection with real chefs. Very good buffet
Stayed in September 2023
Reviewed: 25 August 2023
Daniela
United StatesMaybe add a small fridge to the room?
Great location and super comfortable beds. They also came to clean everyday
Stayed in August 2023
Reviewed: 15 August 2023
Eduardo
United StatesClean and comfortable room with all the amenities expected. The restaurant was also very good under same roof. Staff attentive to any our of request. Machado Plaza is at 5 minute walk.
Stayed in August 2023
Reviewed: 27 July 2023
Berrtha
United StatesEverything was very niece. No complaints
It is very quiet , safe and the rooms are very extremely clean
Stayed in June 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content