Boulevard de las Naciones esq. Boulevard Barra Vieja No. 3, 39931 Acapulco, Mexico
#18 of 89 hotels in Acapulco
Guests' ChoiceBased on 158 hotel reviews
8.3Cleanliness
8.5
Comfort
8.6
Location
8.3
Facilities
8.4
Staff
8.5
Value for money
7.7
Free WiFi
7.5
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End of dialog contentReviewed: 9 November 2023
Nicholas
CanadaHurricane Otis destroyed the hotel.
Stayed in October 2023
Reviewed: 26 October 2023
Acevedo
NicaraguaThe rooms
The pools the gym
Stayed in October 2023
Reviewed: 9 October 2023
Peter
MexicoI didn't like the lack of activities when the weather was bad, they didn't have any planned activities or entertainment for their guests. This is somthing that needs to be improved.
I loved all the food, drinks and service. The room was very clean with everything I could possibly need. The pool area was a delight, the hotel staff were attentive and very polite.
Stayed in October 2023
Reviewed: 9 August 2023
Jezebel
United StatesThe shower leaked into the toilet floor, not enough towels for the people in our group.
Pools & beach club
Stayed in June 2023
Reviewed: 17 July 2023
Mauricio
MexicoThe wifi
All, except wifi
Stayed in July 2023
Reviewed: 31 May 2023
Pagola
Mexicothe bathroom
the pools, quickly access to the beach and restaurants, the food. The beach club
Stayed in May 2023
Reviewed: 26 May 2023
Nina
United StatesI wish there were more activities during the day
I liked the different restaurants , we tried a new one everyday. I liked the many pools. I also liked the game room for kids
Stayed in May 2023
Reviewed: 27 April 2023
Maria
United StatesHaving a trolly or cart to move elderly people from one place of the property to the other. The beach club was closed and we were taken to another property on a small bus without ac and high enough we had to lift my mom so she could club on it. Not very accommodating for elderly/handicapped guests
Breakfast was really good Service was exceptional
Stayed in April 2023
Reviewed: 18 April 2023
Paintyourlifestyle
United StatesN/A
There was alot of different things I could indulge into outside of my hotel room
Stayed in April 2023
Reviewed: 28 March 2023
Mauricio
Mexicobathroom door, see through
pools, rooms, service , parking, beach club and access to other hotels
Stayed in March 2023
Reviewed: 7 March 2023
Higinio
United StatesTHE FACT THAT IT IS NOT CLOSE TO THE BEACH. NO OCEAN VIEW. ALSO WE HAVE TO BE TAKEN TO THE BEACH IN BUS TRANSPORT. THE BUS HAS NO SIGNS OF CAUTION.
WE LIKE THE ROOM, WE LIKED IT IS CLEAN, SERVICE IS GOOD AND EXPEDITE. THEY CLEAN THE ROOM EARLY AND ALWAYS GOT A FAST RESPONSE. THE BELL BOY SERVICE ATTENTIVE. WE LIKED THE POOLS AND JACUZZI.
Stayed in March 2023
Reviewed: 3 March 2023
Ronald
United StatesThe Location was misleading, not close to a beach. It felt like a hotel by an airport with bare cinder block and concrete in high visibility areas.
Breakfast was great. Very kind employees
Stayed in February 2023
Reviewed: 2 March 2023
Alanna
Mexicolength of checkin process
clean rooms and kind staff.
Stayed in February 2023
Reviewed: 28 February 2023
Veronica
ParaguayIt took very long for Hot Walter to come in the shower
The transportation to other beaches
Stayed in February 2023
Reviewed: 30 January 2023
Daniel
MexicoThe schedule of the beach
Facilites Pool room
Stayed in January 2023
Reviewed: 17 January 2023
Dulce
United Kingdom-
very new
Stayed in January 2023
Reviewed: 25 December 2022
Andrea
Mexicobeach club is very far, they take u there by bus which is ok… just would be nicer if it would be closer. Music in the beach club is terrible. Food is very good but they serve it in boxes to go so u don’t feel the high quality of the place
I liked the location and very big hotel with many amenities, staff was nice, breakfast has a lot of variety and the beach club is big and cool
Stayed in November 2022
Reviewed: 11 December 2022
Daniel
MexicoExpensive prices at food
Facilities
Stayed in December 2022
Reviewed: 14 September 2022
Patricia
United StatesI made reservations for two rooms, they only had one ready when we arrived. Also the rooms floors were dusty every day and the balcony’s shades very noisy when opening and closing. The beach was to far away from the hotel
The staff was quick to resolve any inconvenience or problem. They were very helpful and friendly.
Stayed in August 2022
Reviewed: 5 September 2022
Lau
Mexicobad attention, we were almost the only guests and the attention they paid to us wasn’t cool
cleanliness
Stayed in September 2022
Reviewed: 25 August 2022
Aviles
United StatesIf the facility clean better shower not clean have mold this is not good for my lungs I can have respiratory problems. Las llaves del agua y de las toallas no estaban limpias y SE supone q es uno hotel 5estrellas nesesitan estar limpias y brillantes y no estaban.
Is was not clean well the sugar for coffee ☕ was not enough the water, I paid for four people and towels only for 2 people
Stayed in August 2022
Reviewed: 30 July 2022
Manish
MexicoThough there is a beach club , the Hotel doesn't have a beach access directly
Staff is extremely well trained to handle Issues. Ms.Laura from Concierge helped us a lot with few minor issues which we had in the room.
Stayed in June 2022
Reviewed: 3 July 2022
Kristiina
FinlandNot directly near the beach. Our rooms roof was leaking during the last night of our stay.
Good breakfast, although pricey. Many restaurants on site.
Stayed in June 2022
Reviewed: 9 May 2022
Citlalli
CanadaThey didn’t cleaned the washroom, it was wet and didn’t cleaned the garbage bins. No new towels for next day
The place is nice, had 5 pools, the room was cleaned and comfy
Stayed in May 2022
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