The serviceat the pool was very bad. The new decoration does not relate very much with the style of the property, it does not relate to Mexico

The layout of the propperty, the global service, location etc

Stayed in May 2024

The restaurant was a bit pricey

Just perfect. Beautiful views, location and service. The beds and room were super comfy.

Stayed in May 2024

Nothing wrong

Right on the beach. 2 restaurants and multiple bars on site. The staff was very helpful with anything you needed.

Stayed in April 2024

My room air conditioner was loud but I just decided it was white noise at night. The room was otherwise excellent.

It is a stunning property and the perfect location for staying in Zihuatanejo. The staff was so attentive and very nice.

Stayed in April 2024

Loved the location and staff

Stayed in March 2024

I found property online through Booking.com, and it was advertised for my stay at $3.6K if I placed reservation now, but when I clicked link, the cost was over $8k. When I inquired why, it took a week to get told that it was a seasonal price. That should have been on website. Also, I clicked on interested in ride from airport and never received callback or text, so I broke a driver on my own. Other than that, it was fantastic.

Great location, beach was clean with very few vendors, and they stayed outside perimeter. No high pressure to buy activities or other services, but they were available when wanted. Food was authentic and tasty.

Stayed in March 2024

needed a jacuzzi and assumed that at a high end resort they would have one

gorgon beach great breakfasts

Stayed in March 2024

Food was very expensive and therefore it appeared many people went iff property to eat.

Beautiful property. Everything was immaculate and the staff were so friendly ,thoughtful and kind.

Stayed in March 2024

Nothing, everything was great.

We’ve stayed at a lot of hotels around the world, and I have to say that this is one of the best. The location is spectacular, just steps away from La Ropa Beach. The food at the hotel is also excellent, some of the best food we’ve had in Mexico. Our room was gorgeous, and modern, and the amenities they offer, including of water and coffee is a great touch. The best part for us were the wonderful staff including: Gregorio, Jorge, Hector, Bruno (who gave us some wonderful recommendations for places to eat and go), Bernet, Juan (who was that whenever we wanted a beer, place to see, something to eat), Victor (who is the nicest guy in the World, and couldn’t have done more for us!), Ili, and Jacobo. There are probably some more we’re missing out. We can’t recommend this place enough. A perfect vacation.

Stayed in February 2024

The room cleaning was sporadic - some days at 9am, some days not until 5pm, which is far too late. The plunge pool was not worth the extra money.

The food was good. Location is fantastic.

Stayed in January 2024

Poor WiFi

Everything was good

Stayed in February 2024

Construction going on midnight til 4am. Room service dishes not picked up outside our room for a couple days.

Location and facility is unmatched

Stayed in December 2023

Very good

Stayed in December 2023

The prices of the food are too high

The hotel is nice and clean

Stayed in January 2024

Amenities - Comfortable beach chairs, umbrellas, and table setup. Clean comfortable oversized rooms. Great staff. Great property.

Stayed in November 2023

STAFF IS NOT FRIENDLY

VERY GOOD BREAKEFAST

Stayed in October 2023

this is a great hotel, wonderful location on La Ropa beach, not touristy

Stayed in July 2023

Very expensive. Prices are like San Francisco/New York City.

The location is not super close to the downtown area of Zihua, and probably a 5-10m taxi ride. The resort itself was exceptional and we loved almost everything about it. The pools are clean, the rooms are well-designed and spacious, and the food and drinks were also tasty. Staff was very nice and accommodating as well.

Stayed in March 2023

nothing

access to beach

Stayed in April 2023

Food by the palapas was mediocre. Price of food is excessive. Service was very poor.

location. Very spacious and not crowded.

Stayed in April 2023

The restaurants at dinner need a bit more variety. Food was good but not exactly comfort food. Would like to have seen more traditional Mexican, not so fancy, at one of the restaurants at least. In our room, the only sitting was 2 chairs. The room could have used a comfortable love seat or padded chairs with ottomans and outside, it would have been nice to have a lounge or chair/ottoman.

The breakfast was good. Good pillows. Great staff. Facilities on the beach were wonderful as was the food service there. Loved the fish tacos.

Stayed in March 2023

check in was delayed - room not ready until 445 pm , door would not lock to patio , no other rooms available so had to wait for 2 hours in room while they fixed it . Air conditioner also required maintenance in our room and gym.

location , cleanliness, beach access

Stayed in February 2023

only glitch was no turn down service on one night of our stay…we tipped cleaning crew everyday and wifi not great, my boyfriend couldn’t work one day

location exceptional right on the most spectacular beach! walked to dinner from hotel!

Stayed in February 2023

No complaints at all!

The food at the restaurant was good and the view and location right by and on the beach was fantastic. The staff were all very friendly and went out of their way to be helpful. Three pools, beautiful grounds. Large rooms. A real resort!

Stayed in January 2023