-Lack of information about food suitable for vegans (staff is not prepared to answer questions about it). -Trattoria Restaurant is supposed to be the best option to eat at the hotel, but it was a completely disappointment. There is no plant-based option on the menu (not even salad!) and no effort about it. We ate a poor spaghetti after almost supplicating to the waiter to talk to the chef asking for a pasta with a simple tomato sauce. Tip: La Palapa restaurant offers a better and cheaper vegetable pasta.

-Amazing villa beachfront (full kitchen, 2 bedrooms, big living room) -Amazing beach view from the room -Great staff -Very clean room -Comfortable bed, pillows and soft towels -Good breakfast buffet (even for vegans) at La Palapa restaurant with great beach views -Great wifi connection -Good plant-based options in La Palapa restaurant (veggie burger, pasta, pizza, and fajitas - our favorite one!) -Activities offered to guests -Mini market at the resort -Relaxing and almost private beach

Stayed in May 2024

They change rooms on Saturdays, so they asked me to move to another room. That wasn't disclosed before booking.

Stayed in May 2024

The beach right off the resort is not too clear but there are so many beaches near by that are only a drive or walk away that it was not an issue.

This place was beautiful and very clean. The staff was excellent and very welcoming. The room was big enough for our family of 6. We were able to drive our car to many excursions. Our car was safe in the parking lot. The apartment had a full kitchen and we enjoyed many meals there.

Stayed in April 2024

The location

The apartment was very comfortable

Stayed in April 2024

It wasn’t as clean when we first arrived but was better when we got it cleaned after the first day. Very pushy about timeshares.

Location was great!

Stayed in April 2024

The beach was disappointing — it looks like a little lake with lots of plants in it. Maybe it looks different at a different time of the year… Food at the main restaurant was overpriced and not that good (except for breakfast and the Mexican night). But the option to go to their “sister” hotel (Royal Sands) for beach and lunch one day was really a plus!

Our room was clean, fully equipped kitchen, comfy beds. It was nice to have a little porch. Nice pool, my kids loved checking the little turtles they have in a pond every morning. Good breakfast with lots of options. Staff was really nice.

Stayed in April 2024

The food at the restaurants was overpriced and not that good. And they had zero interest in helping choose food for dietary restrictions. They will try to sell you on the presentation to become a member. And I mean everybody you speak to, every day. Most staff were not pushy but some were.

Clean, comfortable, quiet, beautiful location. Was not the young adult spring break party location which was great for us. Mostly families, quiet by 10pm. Nice beach & very secure. Convenient store on site. The beach was perfect if you have young kids - no waves, very shallow. It’s weedy on the north side though. If you want clear waters, you can go to the sister resort for free on the hotel shuttle or for less than $1 on the bus, but the week we were there was red flag warning and strong waves so no real swimming at the sister resort.

Stayed in April 2024

Check in at 4 pm check out at eleven, come on that is almost abusing, check out it’s 12 and check in it’s at 3 pm the most ,, everywhere

Everything was clean and in good conditions, The property has everything on site , the beach it’s great , food is good , location is perfect

Stayed in March 2024

Beach was quiet but lots of seaweed - not a lot of clear places

Clean and quiet. Great staff. Spacious rooms. Free shuttle to the Royal Sands Resort where the beach is clearer but LOTS of waves (red flags all week).

Stayed in March 2024

Old staff: if you’re not American, staff wont take the same attention. Especially at the restaurant. Young staff much more attentive

Raally good for families. Good beach, good food, near to the airport.

Stayed in February 2024

No cable TV. Two pouches of coffee provided, after you have to pay. Restaurants / food on site are very expensive. Same for the mini market, prices are ridiculously high. We did’t buy anything there. We hoped we would have been told about all the activities available upon check in so we don’t find out on our last day.

Great option for big family, the apartment is spacious. The beach is fine. Lots of activities on site. Quiet, but not too far from the actions (5-10 min in public bus). They let us checked in earlier. Hotel is not new, starting to feel the years, but it’s clean and comfortable. Pools are great. Staff was nice.

Stayed in February 2024

Didn't like that we had to wait for our bill after we were done eating. We gave them our room number when we first sat down so I think that should be enough. We had all inclusive.

liked our room, close to beach, pool and restaurant

Stayed in January 2024

It was so cold. The ocean wind at night. I would have liked the seaweed to be raked up buried. I wished the pool water is a little warmer. Kept getting lost, a lot of blind spots. I wanted more restaurant choices. There was no entertainment.

The food was great. The size of the room, the full fridge, the stove, all were great. The staff was good. Overall , I would stay again.

Stayed in November 2023

Buffet food could be better and hotter, more choices

Excellent beach for snorkeling, nice laid back vibe, great family resort, the grandkids loved it. Staff friendly and attentive.

Stayed in January 2024

Buffet could be more delicious

Kind staffs, decent food, clean facilities

Stayed in January 2024

Nothing to say

Excellent villas for family stay The wifi was super reliable Facilities are very clean Very good gym

Stayed in January 2024

Nothing

One of the best resort in Cancun. The maintenance of the infrastructure is perfect

Stayed in January 2024

I didn't like the constant sell pitch. We went on vacation to relax and felt like we were constantly being asked if we wanted to purchase something.

The buffet was amazing at both locations. The pool was beautiful and the beaches were very nice. The staff at both locations were very friendly and helpful.

Stayed in January 2024

Wish it was on the ocean side

We loved everything about our stay. The food was fantastic, the staff was very attentive, and the villa was spotless. All inclusive included everything we wanted/needed!

Stayed in January 2024

sea was not swimmable

in front of sea

Stayed in December 2023

Nothing to complain about.

Unlike most of the hotels around this area, this facility is made of 3-4 stories buildings, making it a little friendly and community-feeling. We could park our car on site, the food was great, with a lot of choice from the buffet, the personnel was so awesome and friendly. For the price we managed to get from booking, it was really worth it.

Stayed in January 2024

Location, I think it's a bit far from the center, definitely not walking distance.

Everything was wonderful, the stay, the staff and overall the price!

Stayed in December 2023

Tv didn’t work and food service was abit slow

Clean and excellent beach

Stayed in December 2023

The location is a little bit far from the center of hotel zone. There are lots of seaweeds, so cannot really swim there.

Friendly staff, two bedroom suites fit 5-6 people, clean kitchen, free activities to join, such as: tennis court, bikes, snorkeling, kayaking... free parking, small grocery store, free shuttle to Royal Sands. Seaview room.

Stayed in December 2023