The room didn't have a lamp in the middle of it, so it was dark at night (the tiny lamps didn't help much and weren't that convenient)

The location The staff The food The cleaning of the place The services

Stayed in May 2024

When I checked in, my room was no longer available and they offered and “upgrade” to a room with a smaller bed. When I said I needed the king as booked cause I was traveling with a 6”4 large human l. They said it wasn’t available. So I asked if they would throw in breakfast for free, all of a sudden my room was available.

Facilities and room were great

Stayed in May 2024

Nothing.

I loved being able to stay right by the beach area.

Stayed in May 2024

At the end of the strip so not walking distance to anywhere except the beach.

Beautiful beach and nice and close to the airport.

Stayed in March 2024

👌🏽

Stayed in May 2024

The room doesn’t worth the price It should be nicer due to the high price, it wasn’t the high season also I went to this hotel in May

It was on the beach Food good Close to the airport

Stayed in May 2024

We were a family of four. The food and service at the Sports bar was awful. The hamburger was awful. I suggest the management buy better meat. The meat looked worse than a MCdonald's hamburger. The Chicken Alfredo was horrible. The waitress took the order, gave us the food and was never seen again. The food and service in general was awful at the sports bar. I had a very different experience at the Breakfast buffet in the morning. Food was great and the staff was very friendly and helpful.

Rooms are clean and the hotel property is very nice.

Stayed in May 2024

ok

Stayed in April 2024

Food and drink prices are excessive. Check in process lacked customer service.

Activities staff is amazing. Location is awesome.

Stayed in May 2024

The wave pool wasn’t working which was disappointing for my husband. You had to pay for the tennis court usage and bbq usage if you caught fish. They didn’t have any snorkels or life jackets for rent

Nice beach in front of the property

Stayed in May 2024

This was my first time at an all inclusive resort and maybe I booked the wrong package but I thought meals would be included - make sure you check before you book.

Breakfast was awesome! Def opt in for that. Pool and beach were super nice and the room was big and clean, good temperature although the AC was a little loud. Property location is good just hop on the bus to get anywhere in Cancun! Staff was very nice and attentive.

Stayed in May 2024

That we had to leave for work and could'nt enjoy the hotel and pool more :)

We like to stay here for a night or two at a time when we are working in Cancun. This hotel is at the start of the hotel strip which means you can get in and out really quickly and easily without having to go all the way through the traffic of the hotel zone. Its always clean, staff are super friendly, and the included breakfast is very generous with a huge variety of delicious food. We especially loved the dinner on the beach at night, was so relaxing with the waves breaking on the shore.

Stayed in April 2024

Our room was extremely far away from the elevator and having a family member with reduced mobility, made it difficult. We could not open our room window so it felt a little bit claustrophobic. The meal we had at the signature restaurant was not so tasty and very pricey, they should improve that and bring it to the same level as the breakfast. Other guests were smoking in their rooms so the smell went through all the hall, the penalty for smoking should be higher around 400 USD and not 400mxn so people stop doing it.

Excellent customer service, front beach hotel, very polite and kind staff. Excellent breakfast buffet, it exceeded my expectations, the ingredients were fresh and good quality. Different areas in the hotel to relax, close to the pool or the beach. The beach bar service is amazing, especially the cocktails, very well served and good size for the price. The beach was very well maintained, with some seaweed but staff would clean it every day.

Stayed in April 2024

No plastic trash bags

Close to airport, close to bus pick up.

Stayed in May 2024

The wall where the shower door attaches broke. We had plaster in the shower and the door couldn’t close. It was a good thing that this happened on the last night or we would have had to move to another room. This was room 2305. The cleaning staff kept leaving only 1 wash cloth even though there were 2 of us. The soap dish was never cleaned and the soap bar was never switched out.

Very clean and the staff were very accommodating and friendly. Ernesto at the Swim up Pool Bar was so engaging. Such a wonderful conversationalist. Great service. I can’t say enough good things about him!!

Stayed in April 2024

Great view

Stayed in April 2024

Pressure to tip: This American tipping culture is not something the whole world should have to adapt. There are guests in this hotel who aren't American and shouldn't feel made bad for not tipping in every situation. Extortionate prices for breakfast

Location Great pools

Stayed in April 2024

bathroom shower head not movable

all inclusive with vegan options

Stayed in January 2024

They did not accept cash at all, even though I understand it was disappointing.. Pool close too early..8pm.. We are on Vacation so I really hated that..

Property was clean, not new but not old. First room had water coming out the floor and I was relocated to another room promptly..

Stayed in April 2024

Room was a bit far from elevator

Beach side

Stayed in April 2024

It’s showing songs of wear and tear

Location Relaxed family environment

Stayed in March 2024

The DJ music could have been better. The selection was not good. Maybe mix it up a bit with some latin music. And turn up the volume.

My greeting at the front desk was pleasantly welcoming. The next day I had a message from concierge and I spoke with a gentleman. He provided with information about sites to see. The price offer to tour (chichiniza) is expensive $400+ I was offer a discount if I attended share holder event. I decline. I got a map of the zone hotelera. Buses R1 R2 is your best. Use pesos to pay transportation for one person is 12 pesos or use dollars but you are better off paying in pesos. You can ask the drivers for local food- they know where is best. The place might look a bit off but I vouch the food is less expensive and tasty too. If you want to experience take a chance. The beach location is very colorful, tit has a few massages places with beach view. The hotel has a 7 pools the main is a heated pool and faces the sun rise and beach. The one that faces the sun set had a water surfing platform but it was not working. Breakfast is good - choose the buffet. Just in case if you decide too book a tour with third party the pick will be at the lobby but sometimes they are not allow to go in so keep and eye. I did my tour with Viator.

Stayed in March 2024

Pools are shallow

Nice poolside bar and towels easily available Good staff who were helpful with the taxi transfer required to the airport

Stayed in March 2024

Facility and rooms are “tired” need some deferred maintenance. Parking facilities needs to be clearer, confusing how to get to lobby once you’ve parked and had to climb several stairs. Stairways looked like were for the staff, not guests. Door to level not marked. Need better signage. Didn’t like that had to check out at 10 when check in wasn’t until 4.

Location, staff

Stayed in March 2024