Music at pool uncomfortably loud, slow breakfast service, included breakfast was just eggs (no variety), pool bar over priced (€10 for two soft drinks)

Good location, very clean, attentive staff, nice pool

Stayed in March 2024

Loud music until 3AM every night. This place is great for the younger folks who want to party all night but not for the folks who want to relax and have a decent nights sleep.

The staff was very friendly and helpful.

Stayed in February 2024

Reception needed work. It didn’t help that their English wasn’t very good. They were also very slow to check us in. We purchased all inclusive and we got to the hotel early so our room wasn’t ready yet, which is to be expected. We figured we would still be able to enjoy our all inclusive package while we wait for our room since that’s how it works at every other all inclusive place we have been to. They told us that’s not the case, we couldn’t use it till 3. We went back to the desk around 2:30 to see if our room was ready and it was! However they still had us come back at 3 to get our all inclusive wristbands. The coffee taste like dirty water and was never hot. It was more yellow than brown. The menu stated they had cappuccino and latte but they told me they don’t have those when I asked to order one. And the worst part was that the bed always felt wet. We even asked for new sheets but those were damp as well which made it difficult to have a good sleep.

We loved the location. We definitely want to return to the area next year with friends. The wait staff was beyond excellent. Very friendly people and great, fast service.

Stayed in February 2024

the room smelled of humidity a lot and the breakfast included was very basic but nice hotel overall with great valet service

spacious room , nice roof top and amazing comfortable beds.

Stayed in November 2023

Biggest thing was location access to everything while I learned the area.

Great location and beautiful hotel. I would definitely stay there again.

Stayed in September 2023

At night it could get loud and noisy. But not difficult to sleep!

The location was fantastic close to beach and downtown area! So much accessability! Love it!

Stayed in June 2023

They never actually came to pick up the mini bar even though we told them on day 2 of 4. The mini fridge was stocked so we could barely put our own drinks and could not remove them and set them to the side as we would be charged if they were seen by house keeping. It was a bit noisy till about 3 AM. The staff was not accommodating with the towels even though the pool is supposed to be open 24 hours. The light were shut off on our side where we were lounging/ swimming at about 12-1. The valet was super quick but it’s a bit odd to get your car in as you have to drive down what looks to be an ally/walkway.

It was clean and really moody. It is close to a lot of restaurants, shopping and Coco Bongo.

Stayed in May 2023

staff were not as knowledgeable as I would have expected regarding customs/travel questions… pretty limited facilities at their sister location. also, rood seemed geared toward Day Pass people

great location right off 5th Avenue, great rooftop

Stayed in May 2023

loud music

it was clean and well positioned

Stayed in April 2023

It's a bit noisy from the clubs next door but I'm OK with it

Location and the roof top restaurant was great

Stayed in April 2023

The sound insolation is absolutely horrible! You can hear all the music and partying into the morning hours. You guys need to fix/replace the windows to ensure it’s properly sound insulated.

Location and room was nice. Everything matched my expectations except all the noise that comes through into the room ALL night long from the parties and clubs around. Thompson needs to fix/replace windows so sound from the outside doesn’t come into the room.

Stayed in March 2023

I was apprehensive about booking this property only because the one complaint I read in reviews over & over again was the noise level, however, my friend wanted to stay at a 4-star & above hotel, since we were out of the country. The first night we were there it was like we were being Punked. The receptionist enthusiastically said that we were on the top floor so that meant floor 2 out of 2 floors. I felt like he was trying to put a positive spin on it. We were in room 211 directly off of the elevator, closest to the entrance, which is a main street where the busiest loudest night clubs are located. Because of our proximity to several nightclubs right outside of our balcony, in addition to our own, which is located at the opposite end of the hotel, we heard throbbing, vibrating dance music house + live trumpet coming from several different establishments all at once. It sounded like we were sleeping outside on the sidewalk. There were earplugs left on the nightstand so I’m sure they get this a lot but they did nothing. I had to sleep w/ my Apple AirPods until lost charge at 1am but the clubs were still throbbing so all I could do was play rain sounds loudly through my speaker, put a pillow over my head, & wait until 2am til things died down. I am not exaggerating! This room or the rooms that are closest to the elevator shaft are fine for young people who are going to be out all night partying anyways but most definitely not for grown adults who are in bed by midnight. I only got a few hours of sleep the 1st night as a result. The next morning we shared our experience w/ the front desk & they moved us to the opposite end of the hotel closest to the restaurant UMI on the rooftop but placed us on Floor 1 for added quiet. It was so peaceful you could hear a pin drop. Much better experience!!! We were pleased otherwise we would’ve switched hotels. Great job on them for listening & turning the situation around.

The rooms were fabulous! Very spacious, great water pressure & temperature, well designed, perfect bathrooms, beds, and pillows, more comfortable than my own. We had the queen double w/ balcony. The service on the rooftop wasn’t that great. The bartenders took forever to make drinks, even when I stood in front of them. They were easily distracted. I don’t know why they don’t have a better set up, but that occurred on multiple days the drinks for tasty though. We didn’t eat at the restaurant. The location was excellent right around the corner from a Starbucks and essentially in the courtyard of a shopping center and we’re all of the best restaurants and shops are in the downtown area. We are able to walk through the neighborhood and felt very safe even into the early hours of the morning. There were marines with guns everywhere.

Stayed in February 2023

We were disappointed with the rooftop pool, the pool itself and the views were amazing but unfortunately the loud music was a huge let down. We appreciate its technically a beach club so there is bound to be music but it was far too loud and you can feel the base vibrating, this is uneccessary especially in the morning where chilled music would've been better.

The rooms large and comfortable and the hotel was modern and clean. The staff were friendly.

Stayed in February 2023

very limited transportation between flores

close to all. center of the fitth row

Stayed in January 2023

room service food isn’t great phone was gone from my room after cleaning i guess.. pretty expensive

I liked the rooms and the location, also the pool area was nice. my private cellphone was gone from my room and found by the staff after contacting them..

Stayed in December 2022

The bathroom lacked privacy with its glass doors

Very nice clean hotel, staff was nice, great location, comfortable beds

Stayed in December 2022

The pool experience was not good. The pool is great and the set up good. The real downside is the music level. It was already too loud first thing in the morning - but from 1, the staff turn it up and it gets so loud that I couldn't hear my friend who was sat next to me on the lounger. The speakers are all around and right above the loungers as well so there's no escaping (I tried pretty much every corner) It would be very easy to switch off some of the speakers to have a 'quiet' side for the guests who don't enjoy clubbing at midday.

First of all - the staff were all amazing - helpful, super friendly. Lazarus, Sara and the rest of the breakfast team. Maria and her colleagues at reception and Joaquin and the bar staff. The breakfast was really good too - although maybe having 2 options in the included breakfast would be good so you can alternate when you stay a week?

Stayed in November 2022

it the middle of multiple loud bars and clubs all competing to be louder. constant folks selling more. folks at the the rooftop bar scene had little to no personality. our room with hot tub was on display like we were for sale at the mall.

beautiful room with an amazing rooftop scene. bed was quite comfy.

Stayed in November 2022

The sound, It’s difficult to sleep.

Location

Stayed in November 2022

the noise from the street

amazing staff good location spacious room

Stayed in October 2022

A lot of noise from the clubs

The staff was nice

Stayed in October 2022

There was a lot of noise from the clubs around Its a bit pricy for what you get (without even breakfast) The pillows are not very comfortable and the bed is too soft

The staff was very nice They upgraded us to a better room The pool is beautiful and very comfortable and special The room was nice and clean Nice balcony

Stayed in October 2022

No robes or slippers in room, usually standard in these types of hotels, especially considering the price we paid for room. Poor room service food selection. Very limited and when we did order some, (a ceaser salad and a ramen soup) was tasteless and not worth the money. Small bottle of water was $6 by the pool... also, some of the pool towels need replacing as looking old and discoloured.

We checked into this hotel after having had a bad experience at a nearby hotel. Staff were friendly and welcoming and hotel Is very clean Great sized room and 2 complimentary bottles of water daily. Lovely roof top pool, with ocean view

Stayed in October 2022

staff at the pool was a little bit rude

great location

Stayed in July 2022