There was NO internet for the entire stay

The location and customer service was amazing....

Stayed in April 2024

There was a dog barking quite a lot of the time! But I have noise cancelling sleep mask so it was okay for me. Not the hotel but; I’d pay for everything in cash if I go again, lots of people including me were scammed by taxi drivers, cafes and beach bars as they say card payment hasn’t gone through but it has. Card companies won’t reimburse as no evidence I’d tried to resolve with the vendor.. if you pay with cash Tulum is awesome!!

Good location in downtown Tulum near street food, supermarkets, cafes etc. the pool was a nice addition to cool off at the end of a hot day! Staff are lovely, easy to rent a bike or moped from there if you wish. A cenote within walking distance down the highway. Felt very safe and secure overall great!

Stayed in April 2024

Very busy road next to hotel but not much can be done about that! Also, considering we had a little kitchenette in the room, there were no facilities like tea/coffee making, cutlery or crockery which was a bit strange.

Nice to have the pool to cool off in & the room was very spacious

Stayed in March 2024

More comfortable bed and pillows

Great price, nice property with pool and amenities including a nice breakfast. Kind helpful staff. Quiet yet an easy walk to downtown Tulum. Free parking

Stayed in February 2024

Noisy street next to the hotel.

The breakfast is super nice and the staff are helpful! Cosy rooms!

Stayed in February 2024

We could hear the heavy traffic at night from the bathroom window.

Continental breakfast made of fresh fruits (papaya, watermelon, melon and pineapple), toasted bread, butter and strawberry jam, fruit juice and tea/coffee. Friendly staff. Gave us late checkout because we got our room later than expected due to a house keeping problem. Not too far from the ADO bus station (20min walk).

Stayed in February 2024

The "kitchen" consists of a sink and a small counter, two glasses and a spoon. The big problem was the high noise in the room, because the balcony door has absolutely no soundproofing and there is the main road next to the hotel. For some people this means that they will not be able to sleep there.

Nice complex with small pool and nice plants in the areal. Hypermarket next to the hotel.

Stayed in February 2024

Breakfasts was a bit basic for us.

We loved the rounded rooms, the hotel was clean and quiet, the staff was friendly.

Stayed in February 2024

Warmer pool and bottle opener in the room.

We would definitely return!

Stayed in January 2024

The only comment would be the road noise but that's to be expected in a town centre .

I love the spacious interior designed room and the balconies and the tropical garden pool area.i also like the included breakfast which was just enough to start off the day.i liked the staff who very friendly and professional.

Stayed in January 2024

We wished there were black out curtains but apart from this everything was great

Lovely staff and comfortable room!

Stayed in December 2023

No warm water to shower 10% surcharge of the price to what is stated on booking.com

Friendly staff, two big supermarkets nearby and a great panaderia.

Stayed in November 2023

Location wise, little far from the high street but was not really an issue with bicycle There was a kitchen corner in my room with fridge & 2 glasses only. A kettle and few plates and cutlery would be a great addition

Strong WiFi Good water pressure in the shower & plenty of hot water Comfortable bed & massive room Friendly & helpful staff. The lady receptionist, Cintia, particularly was really helpful with advice, directions, recommendations, renting a bike & extending the rental, ordering a taxi to Ado station etc. Simple breakfast but good enough to get going Secure compound Swimming pool & nice garden Fridge Private terrace

Stayed in November 2023

The room was a bit dark, gloomy and damp Although the hotel itself was very quiet, there is a main road just outside with large trucks rumbling up and down continually

It was a large room, and the hotel itself was very quiet Friendly staff

Stayed in October 2023

Without a transportation way, for us the location wasn’t good. (event it says it’s in the city centre) it was 20/25 min walk until main centre area (most restaurants/shops). The surrounding area is full of trucks and has some construction (that made noise inside the room). Locker and tv didn’t work in our room. bed linen smell bad in the first night (we arrived 8pm) in the following day we asked to changed and they did.

Spacious room, nice set up of the hotel. Both mans that work there were friendly and helpful. specially the young man that works at the restaurant.

Stayed in August 2023

The noise of the road is everywhere. We heared every truck passing by even at night so it was no relaxing at all. The trucks are there for big works at a new railroad so I hope it will be better soon because the hotel itself is great.

The lady at the reception was really friendly also the man at the breakfast prepared me gluten free breakfast without problem. The room was very clean and comfy and we loved the swimming pool.

Stayed in August 2023

- Breakfast was the same all days (toast and fruit), little variety would be nice - mosquitos nets by the door have 1cm width of whole door length, allowed animals to go through( 1 cockroach and 1 gecko, multiple mosquitoes) - We had a cockroach in our room the second night

- Clean Pool - Breakfast included - Friendly staff - Big room

Stayed in July 2023

In our opinion, they expected us to be out of the room too early.

Very spacious and comfortable room within walking distance to downtown.

Stayed in March 2023

we liked everything but, maybe if you don’t have a vehicle it’s a bit far from some things, but since we had a car it wasn’t a problem for us. you can also easily park in the front of the hotel

we really liked the vibe and the terrace in front of the room to hang out 😉 the room was big, bed super comfortable and clean. they also have a cute cat around. the breakfast was nice too!

Stayed in March 2023

-Reception was not always staffed - I tried to check out just before 7am to catch my flight, no staff around - bit stressful trying to find a staff member, whilst being locked inside the hotel with a taxi waiting for me. -The night prior to checking out, I had some concerns that my taxi would not arrive in the morning, and I asked the guy working behind reception for help with potentially booking another taxi. He didn't speak english (which is completely fine as my lack of Spanish is not his fault), however, I would have expected a staff member to be more helpful in this situation; instead he seemed dismissive and unhelpful. -Water supply cut out overnight on my 1st night (presume a Mexico-wide issue, not specific to the hotel) -Lukewarm shower (not an issue for me, as the weather was so hot, so a cool shower was fine) -Mini-fridge was only filled with drinks on my last day of a 5 night stay (again not a huge issue for me)

Good location. Very clean. Room fine. Good breakfast. Kind and helpful staff. No issues with wifi - it worked well. A friendly ginger kitty who visits daily. Slept well - however, walls are a bit thin, I could hear noise from the road outside, minor noise from other guests, and birds outside / a rooster but this did not affect my sleep.

Stayed in March 2023

Little bit of walking to city center but nothing dramatic.

Really nice place = little paradise next to a busy road

Stayed in February 2023

Our room was just next to the main street and it was so noisy that it wqs hard to sleep. We didn’t have hot water to shower

The staff was really nice. Good breakfast! Room itself was nice and clean, comfortable bed.

Stayed in February 2023

The water shut off in the middle of the night.

The room was good, the air conditioning worked well. The complementary breakfast was okay.

Stayed in February 2023

Hotel is on a busy street. Ask for a room at the back for a quieter stay.

Carlo at the front desk was great!! He arranged a trip for us and checked that we got to the bus without any problems. 🚐 He is an asset to the hotel. Breakfast was freshly cooked and quiet good. Really good coffee.

Stayed in February 2023