Stunning villa

Stayed in November 2023

I can’t think of anything

The property was gorgeous. Very well maintained. The spa was stunning as was the gym. Our room was so calming and pretty. We had a really relaxing time.

Stayed in August 2023

facility clean and staff most professional!!!

exceptional customer service!!!

Stayed in March 2023

Fried eggs were very badly cooked probably by someone with no cooking skills. The coffee was luke warm each day and very seldom was it served with sugar and sweeteners. The bread you serve is really appalling US supermarket type bread. I was told it was made on the premises. If this is so you need to employ someone who makes real bread. Why no fresh orange juice? Oranges out of season? I think it's the middle of the season in December.

The location was excellent.

Stayed in December 2022

Too much noise (loud Music) from next dooor hotel

Stayed in August 2022

All amenities were top quality,the food was fantastic and the service world class. We stayed in one of the two ocean front villas,which i recommend highly. Will definitely be returning very soon. Thank you Viceroy and the best host Edgar i have encountered anywhere in the world.

Stayed in August 2022

pool in the villa, the villa and the service to our dog

everything was amazing. also they were super kind with our small dog

Stayed in July 2022

N/A

We fell in love with this property and are definitely planning on coming back. We stayed in the Signature Villa and loved the privacy of our own little backyard oasis with a plunge pool. The staff was Amazing!! The food was delicious!! Everything was Perfect!!!

Stayed in May 2022

The only thing I can think of to bear in mind is this is a small boutique place, and although you’re not far from Playa del Carmen it’s also quite isolated. As a result, the food/menu options are a bit more limited than they obviously would be at a larger resort. That’s ok and the food was great, but you might be hoping for more variety.

The hotel is beautiful, from the spacious villa room to the pool and public areas. Everything is done very very well. The staff are lovely, arranged everything for us and had great recommendations. And lots of great little touches like surprise balloons and cocktails for my partner’s birthday. Really wonderful place.

Stayed in May 2022

Nothing!

Viceroy exceeded any expectations we had! The grounds were stunning and the staff were so friendly and helpful at every turn. If we could have stayed longer, we would have!

Stayed in May 2022

nothing

everything!!

Stayed in March 2022

Possibly alcohol content of cocktails was rather weak.

Beautiful location. Very friendly and helpful staff.

Stayed in February 2022

My only constructive criticism is that there was some leaking into our villa when it rained really hard but they came and sorted it out really quickly but maybe a more permanent solution could be put in place.

You actually feel like you’re in the jungle. We had quite a few visitors to our villa including spider monkeys and raccoons. We just loved that. And the beach with the seating and eating set up spot on. Perfect for relaxation. The staff can’t do enough to help out and make your stay as best it can be!

Stayed in February 2022

nothing. everything was superlative.

The hotel is amazing. The rooms (villas) are a dream. the service is incredible. every detail is taken into account. amazing also the attention on gluten free food.

Stayed in February 2022

only downsides were the costs of the massages in the spa, which whilst fantastic, were three times the cost of what you could get on the beach 50 yards away. it was also slightly painful booking some scuba diving, which we eventually did, which again was great with a top divemaster but the price was very expensive as the hotel took a commision.

service was impeccable, staff always made an effort to remember your names etc and were all friendly and helpful. beach was great, plenty of beds and loungers in front of the hotel pool. room was great, with an outsde shower and heated plunge pool.

Stayed in January 2022

nothing

v special and attentive service

Stayed in January 2022

great resort for couples! Intimacy is guaranteed. We did not felt we have to go out anywhere. Great resort with superb stuff!! Thank you!!!!

Stayed in December 2021

NON-STOP CONSTRUCTION NOISE!!!!!

We woke up every morning to the sound of whirring chainsaws and loud construction. Breakfast on the pool patio was a nightmare! More LOUD construction, hammers hammering and chainsaws galore. Ridiculous and totally annoying. This was supposed to be a peaceful vacation and instead we were on edge the whole time. Very unhappy, although the hotel grounds are magical and the staff is exceptional and very friendly. With the noise of construction we give the Viceroy a C- … with no nightmarish noise and nonstop construction it would have been an A+ We feel like we deserve a partial refund because it was NOT the relaxing getaway we envisioned.

Stayed in September 2021

All good

Excellent food in any of the restaurants, service always going the extra mile, amazing villa cleaned 2 times a day, relaxed luxury

Stayed in July 2021

Not much close by to eat .. had to eat at hotel every night.. Pool closes at 6. A little too early

The villas and privacy .. very quiet and luxurious

Stayed in June 2021

Food

The staff and location were great. Very disappointed in the food

Stayed in March 2023

poorly managed. my room was right next to the pool area during the same week as a large wedding. they should have required the wedding party to do a buy out. they took over the facility for more than half of my 5 night stay. the two day festivities were LOUD. Loud talking, loud music. The night of the wedding reception, the reception music was so loud I could not hear phone calls or even movies. And they ran late into the night so there’s nothing you can do but suffer. I came to the viceroy for peace and to restore. It was anything but that. Yes. they gave me one night free but that was after going off on the night manager. They should have been falling over themselves to accommodate the guests that were suffering through the several days of someone else’s wedding festivities. Also the hotel has 41 villas/suites. The wedding guests easily took over more than half.

small boutique feel. wonderful spa.

Stayed in October 2022

Since the hotel has the “jungle” concept we were ready to have some “visitors” during the night just as our previous accomodation in Tulum; which was conceptially fine. However our experience in Viceroy was rather traumatic for me. At the first night, I woke up with some sort of scratching noise followed with a couple of animal footsteps and when I looked up, I saw a beaver rushing out of the roof. That was sleepless nights all the way for me. The hotel manager was very helpful and placed us in another villa for the night and promised to have the gaps in the roof filled by the morning however every night, hearing animals walking and making noises above us kept me sleepless as I was not sure if we will have another animal inside; again. Also as the insulation is the issue by the nature of the how villas were built, be ready for extremely loud music from another hotel or club nearby (not sure) until 2:30am on Saturday. The other days they stop by 9-10pm. Another unexpected feature from a luxury resort is the staff around the pool area. They are constantly next to you to ask you whether you would like something to eat or drink up to a point that becomes very disturbing. I have seen many comments about how attentive they are and how wonderful their service is so it may be a cultural thing for me to feel like this behaviour was more for being pushed for “consuming” rather than “being taken care of”. The hotel has a romantic setup with a calmimg atmosphere, I don’t want someone constantly interrupting my space and time to ask what I would like to drink more.

We have stayed 5 nights at the hotel for our honeymoon in the superior villa with the private pool. To start with, the welcoming staff was extremely nice and we loved the personal touch with handmade soaps and mezcal tasting ritual at the arrival. The villa was even bigger than expected, beds are comfortable. we had a very good spa experience; highly recommended. Loved the privacy and overall feeling of the place.

Stayed in November 2022

Luck of personal touch. Noisy air conditioning. People are switching villas around as too noisy. Luck of evening entertainment. None at all.

Just over 40 individual villas set in beautifully manicured gardens

Stayed in November 2022