Need better Mattresses/beds

Location, spacious, pool

Stayed in April 2024

just a little bit smell smoke. We saw a little mouse but is normal when there are garden.

Is quiet and there are next there coffee shops and the garden is nice

Stayed in April 2024

Mattress a little too hard. Not much dinnerware like glasses, wine glass or plates, fork, knife.

Location, cleanliness

Stayed in December 2023

There was no bin inside our room, which meant we had to go outside and use the bin on the E6 patio. I would strongly recommend investing in simple kitchen accessories such as a chopping board and knives, to make a sandwich. The pressure on the shower wasn’t constant, which could be easily fixed.

We really enjoyed the pool, even though it was a bit warm. The check-in process was easy and shops are only a 5-10 walk in a very nice neighbourhood.

Stayed in September 2023

The customer service is slow and not easy to contact them

Amazing pool

Stayed in August 2023

The air conditioner was not cooling enough and was a bit noisy.

The place is in a private area close the city centre, this place is very well kept, the gardens, golf and shopping areas are beautiful. Has it own swimming pool but the water temperature is quit warm in this season. In general the place is quiet except during working hours.

Stayed in August 2023

Everything was great ! The location is beautiful and quiet but still close to the action . You can walk Everywhere . The owner was helpful, the bed comfortable and the place is clean . I have nothing bad to Say 🙂

Stayed in February 2023

Cleaning ladies could do their part in a more organized way :)

Check-in was easy and management really responsive! Great experience will be coming back

Stayed in March 2023

The pool was amazing and much bigger than it looked in the picture. It was about 4x10 meters. The rooms were very comfortable and big as well.

Stayed in January 2023

The walls are extremely thin, so our extra-amorous neighbor had nothing to hide. All. Day. And night. Long.

The pool was amazing and we should’ve gone for a dip way earlier in our stay. The location was great too… everything we needed was within a walkable distance. Also, any policies related to extra charges, for example neglecting to turn off the AC before leaving for the day or putting towels on the floor too soon, are clearly posted in the room. These charges are no surprise to anyone who can read.

Stayed in February 2023

It should have some light outside the house to better see the number when looking for the address at night

Location was good. Close to the beach

Stayed in March 2022

very quite and very spacious nice area

Stayed in January 2022

When we were never notified that we needed to pay water and light, that Until the day we arrived second, I feel that we were violated by having cameras inside of the Airbnb third. Every time we were trying to contact the person about things going wrong with. They would blame us instead of taking responsibility of the conditions of the unit.

Stayed in March 2024

I rented it fkr the jacuzzi in the room. Infortunately there was no hot water, only cool water, which made the jacuzzi un omfortable.

Stayed in March 2024

Bedroom window is near the main street

Nice house, well located

Stayed in February 2024

Rock hard bed, bedside table lamps not working, no cups, no glasses, no kitchen plates or cutlery, no hot water at shower or bath sink, no tissues, moldy smell from mold, advertising that said coffee maker and microwave in suite for preparing meals; if you brought the rest of your kitchen with you. Tastefully misleading at its best.

Close to Centro Playa del Carmen

Stayed in February 2024

Watch out for this man. We booked the apartment on the day of arrival. There was information on the booking platform that you had to pay a deposit of 2,000 Mexican pesos. This is where the problems started because the deposit could only be paid in cash in oxxo or 7eleven stores. Of course, this information was not included anywhere, and it took us a lot of time and a lot of nerves to quickly find an ATM that supported Revolut. It later turned out that oxxo does not accept such payments despite information that payments can be made at these points. We were tired after the trip and this situation took us 4 hours! Of course, it was impossible to reach the owner by phone. There were people from the house next door in a similar situation, so it is not an isolated case. Moreover, when we returned the deposit, it turned out that we did not get the full amount back even though the apartment was intact. Attempts to contact the landlord proved unsuccessful, so part of the deposit was lost. Additionally, we heard a lot of other unpleasant information about this man on site. If you want to avoid nerves, avoid this place, even though the apartment itself is very nice and clean.

Stayed in January 2024

The check in process was a nightmare. It was a room in what appears to be a private home. The bathroom was across the hall and appeared to be shared with another room that was in the hall. No hot water. Take earplugs because it’s on a busy room and if anyone is in the other rooms you can hear everything. My son was on the hospital so I needed somewhere that was within walking distance and a place to sleep.

I only liked that it had a bed.

Stayed in January 2024

- It's not a calm place. The pool belongs to 8 houses each with a few rooms, so every day it is full of children screaming loud from the morning till the dusk. - Strange rules of this place and deposit needed before which makes problem. - AC blows straight to the bed so very unconformable to use when sleeping. - The bathroom is in the common part of the house.

Clean Opinion would be lower but the owner let us enter earlier, thank you.

Stayed in January 2024

There was no breakfast available, even though it stated it was an option if I wanted. In fact, the kitchen was blocked off and could not be entered or used at all. It was the weirdest set up of accommodation I’ve ever seen. They had a toaster, a coffee maker, and a teapot. Nowhere to use them or plug them in and no utensils whatsoever or tea or coffee or silverware or plates or dishes or even cups, not even glassware for a drink of water if you happened to bring your own water. The towels and sheets and pillow covers were thread bare, the curtain rods in the living room area were both broken and if you touched the curtains to open or close them, it would come tumbling down on top of you . The picture of the dead cockroach that we murdered was humungous and reflected what a cockroach of a place it was. The photos had nothing to do with reality. There was some weird guy that met us there that told us we were lucky that he happened to be there to let us in, otherwise we wouldn’t have been able to get in . It was so weird it was really unbelievable. These folks are complete and total slumlords and do not give a damn about their guests at all. It’s in a weird community where you’ve got to go through some security checkpoint in and out of the place and they’re unpleasant as well. These clowns should not be hospitality operators at all. I’ve travelled around the globe, and this really was the poorest effort at hosting I’ve ever experienced. This guy told me they had eight of these properties in this community. God help seven other poor victims of their nonsense. He also made me give him a credit card for $4000 pesos that he charged as a security deposit and I imagine I’m gonna get screwed out of that based on this review. Then the weirdest thing was that this guy told me that number three bedroom may be occupied if someone books it, and may enter the premises in the next day or two. You folks got to know that this is not acceptable. Really ruined the trip.

That I only got suckered in to staying for 2 nights. Everything sucked at this sad accommodation and the clowns running it.

Stayed in October 2023

The booking process was a mystery. No instructions on how to access the place. No identifying house number of the place. Soiled chair cushions, soiled and thread bare towels, sheets and pillow cases. Closed off kitchen, no silverware, utensils, plates, bowls, cups or glasses. A toaster without anything to use with it. A tea kettle without any cups or water. A coffee maker with no cups or coffee or water. Cockroaches as big as they get. This was a disaster from the very start and it only got worse. Some arrogant agent happened to be at the property and told us how lucky we were that he was there or we wouldn’t be able to get access. Then he makes me pay him $4,000 deposit and tells me he decides how much will be returned in case we stole a big screen TV or furniture or something. Weird guy all around.

Not much other than close to a pool.

Stayed in October 2023

The property is not as advertised. I wished I’d chosen a different hotel.

Playa del Carmen was great. Very few people this time of the year (Oct) and the weather is great.

Stayed in October 2023

Cant tell you now

No breakfast

Stayed in January 2023

We were travelling with a family and were looking for a property with 4 bedrooms. We booked on booking.com a 3 bedroom villa and one extra room. However when we arrived, the manager of the property said that we have only the villa booked, which meant that we have one less bedroom than planned. We were offered to get our money back and look for other accommodation if we do not like this, which was not an option for us, so we had to stay. The compound where the villa was located was very nice, but the beach is really not an option - walk to a public beach takes at least 20 minutes, the entrance to the water is not very comfortable and there was seaweed there. We were not warned that the people renting the villas cannot use all the entrances to get in and out of the compound, and once when coming back from the tour at 10pm, with two kids, we were not allowed to get in through the closest entrance and were asked to walk around 10 mins to get through a different entrance. We were staying there for two weeks, one of the weeks the villa was rented by a group of younger people, who were partying until 3am, staying in the pool at night and leaving garbage around it afterwards.

The stay was pleasant, the villa was as described. Clean, nice warm pool. Once we saw a capibara and a coati in the backyard.

Stayed in July 2022