When we were leaving, the staff didn't pay attention to us anymore. They didn't even helped us with your luggage only when we arrived. Plus we were thirsty and we ask for a bottle of water because our room had free waters but were gone. They didn't give us courtesy waters, they charged us. Restaurant was ok, the food was cold. Plus there were alot of stairs. It will be nice to have an elevator.

I like the room and location. It had a nice view. The hotel was clean and when I arrived they welcome you and take your luggage which was nice. I liked that. They had coffee as well which was a great addition.

Stayed in April 2024

Hot tub in room wasn’t heated.

Spacious very clean room. Stunning views. Good restaurant. Very nice pool. On a quiet street within a short walk to town center.

Stayed in April 2024

We’re initially put in room with connecting door to another room. We could hear a pin drop next door. Appreciated that they moved us to another room after a couple of days.

Locations great. Nice lookout pool. Friendly staff. Beautiful view balcony view. Easy walk to town.

Stayed in March 2024

Not recommended for someone having a lot of luggage, as there are many many flights of stairs. I was really looking forward to the bathtub and taking a bath but the jacuzzi jets were horribly dirty and moldy with black scum inside of the jet parts, easily cleaned out with a good scrub brush to get it clean.....i was extremely disappointed to not be able to take a bath after a long flight and arriving late at night. The bathtub was the main reason I booked this room so being disappointed this was was a bummer.

I really LOVED the view and since this was a quick one night stay it was amazing to wake up to the bay view in the early morning. The staff was very friendly and accommodating.

Stayed in February 2024

The reception desk and bathrooms could use a little updating, but not a big deal.

The restaurant and pool area were very nice, but our room with the plunge pool was the highlight. Beautiful view and spacious clean room. The staff were all very kind and helpful!

Stayed in February 2024

May need a little remodeling/upgrading but still very good!

Loved it, beautiful and quaint. Excellent staff. Great location.

Stayed in February 2024

There were too many stairs.

The location was perfect; very close to Zissou Divers. It was also any easty walk into the centre of town. The staff were exceptional and the food in the restaurant was of a high standard.

Stayed in January 2024

Many stairs.

Lovely views ofthe Bay from the deck. Enjiyed the pool and small poolside restaurant.

Stayed in December 2023

Pack lightly because there are a lot of stairs in this hotel... .. plus the road to the hotel is rock/cobblestone so not somewhere you'd pull your suitcase along for a couple blocks. Sadly the hotel has a neighboring property that was once a gas station, and they won't take down their old metal awning over the abandoned pumps... its a bit of a rusty eyesore to the right edge of the otherwise beautiful view of the bay. I feel sorry for the hotel owners, because they've tried over the years to get the old awning removed but with no luck.

View of the bay, boats & city lights was nice. The poolside dining area was very convenient, and prices reasonable. Family run unique hotel built into the hillside overlooking the city & the bay. About 10 min walk down a quiet cobblestone road to the boat dock, main tourist district and boardwalk. The family & staff who run this hotel are very kind, attentive & accommodating.

Stayed in January 2024

Elevator

Didn’t use it

Stayed in January 2024

Wifi access is sketchy Difficult to operate the tv Rather noisy fridge

Loved the view and ease of walking into Zihua. Lovely staff who were always open to answering questions Great book selection Loved the pool after a day of exploring

Stayed in December 2023

Location was great quiet but still close to everything

Stayed in November 2023

-the mattress is not supporting and over used; -the far view is great with sea but right in front of the hotel there’s an abandoned gas station, and the garbage smell from time to time is not very pleasant -the pool is fresh but not very clean

good location with pool and sea view, room is clean with balcony

Stayed in May 2023

could use rinse off feature in bathroom,not high shower..hose would be more helpful.

very helpful staff,courteous&caring! pool&dining area lovely.good meals&service

Stayed in March 2023

As others have mentioned, the "Hot Tub" isn't that hot but the ambient temps during our visit were toasty so no worries...

Great view of the Bay with a very friendly staff! "Epic" & David were at the front desk with David, in particular, offering excellent service in every way. Muchas Gracias, David!

Stayed in March 2023

The staff was very friendly, helpful. The view of the bay is wonderful.

Stayed in March 2023

Breakfasts were great, staff were friendly and helpful. Happy, smiling fun staff

Stayed in February 2023

The price on Booking was misleading. Could be more clear on how pricing tabulates

Great spot. Beautiful setting and views. Comfortable and very clean. Lovely staff

Stayed in February 2023

There wasn’t much we didn’t like .. one improvement would be to have do not disturb / please clean room signs to put on room door knobs .

This one of the best hotels we stayed at on our 3 month vacation in Mexico . The room we had was perfect . the staff weee hard working and very nice . The hotel was very clean . And the views from our room and infinity pool were spectacular.

Stayed in February 2023

There wasn’t anything that we dis liked but we suggest that if you have mobility issues , choose a room on a lower floor as there are many stairs to climb .

We had a wonderful stay here . Our room was very spacious . Comfortable king size bed . Air conditioning , ceiling fan . Very good WIFI , even in the rooms ! Big TV with Option of Cable r Netflix . Coffee machine with free bag of local coffee. Free bottled water Bar fridge bath robes , face clothes Our room had a cold water jacuzzi , very nice in the hot weather incredible views of Zihuatanejo , and if you are a early riser you can catch the amazing sunrise . The hotel has a great infinity pool to cool off in , with a restaurant beside it that has tasty food . The staff are very nice! The hotel is about a 10 min walk to town , with a few great restaurants close by .

Stayed in February 2023

derelict gas station over the road

location, pool and view

Stayed in February 2023

The pool in our room was not clean when we arrived, but they were able to clean it our second day there. Our shower water was not hot. It would get luke warm but nothing hotter than that.

We stayed in a room with a small pool and a beautiful view of the water. The staff were amazing at attending to our needs and were very friendly. The room was clean and the a/c worked great. The hotel is VERY close to the centro where all the shops/food are. Just a short 5 min walk away!

Stayed in January 2023

It’s kind of a weird set up and the “lounge-restaurant” area didn’t seem too clean.

the view is great.

Stayed in December 2022

My booking stated that this was a queen room with Hot Tub. After a year of cancer treatments leaving me unable to spend much time in the sun for the time being, the shaded Hot tub was the reason I paid extra for this room. But it was not heated water. It was a chilly bubbling pool, so I was quite disappointed at the mislabeling in the room description. I really really just wanted to spend a couple of days being embraced in a warm water hug while staring out at the sea.

The room was clean, the staff was super friendly, and the bed was comfy. The view from the room was gorgeous and great for just chilling while watching boats go in and out of the bay and sea birds dive for food. The walk to the central touristy area is about 10 minutes at a relaxed pace, and there are several good restaurants within 2-3 minutes of the hotel.

Stayed in December 2022