there's a few things... and this mostly has to do with the value of money we really enjoyed our time, at a hefty fee. the property tax and an additional 10% fee is added on any service/food you get. transportation is expensive if you plan on getting into town. about $35 +tax+fees one way is what you're looking at. so that's almost $100 USD to go roundtrip. the decor feels like a costume of mexico, and it checks out when it's a white family from san diego who operates the hotel. the charm of the tiles and patina looks extremely cheap in person and i found it distracting. imagine a vegas hotel opening in 2003 that is mexico themed but it's at the end of the strip... is how i would describe the decor. it just looks really cheap. this place has the costume of lavishness and the staff could be better trained. again, for one of the most pricey spots in town, the service lacks humanity. a $200 carride to the airport arrived for our checkout and to me, it is absolutely insane to me that we carried our luggage across the property. i do expect exceptional service when the price is over $1000USD a night. you can tell the staff is close and family-like, i just don't think they're trained to have the same feeling toward guests. if you want amazing service, paradero (although, not by the beach) offers a memorable stay. all in all, we really loved our stay, but it will cost you money to get it right there. none of these are dealbreakers and we were happy to splurge for the time. i just wish i knew all this ahead of time before i dropped over $3Gs to stay 2 nights here. and if i come back to TS, i feel like cristobal would be our happy medium !

upon check in, we quickly realized that the tents were the only way we would enjoy the property, so when the staff helped us move there (with extra cost $$$), it was pretty perfect. i think this set up might be one of the best in todos santos because it's truly beachfront. the safari tent has a private bonfire right on the sand, so it feels uniquely private. aside from camping, this was the closest i've slept to the ocean and loud waves to lull you in and out of hazy naps and deep rem cycles. absolutely loved that. coffee was brought via tray every morning which was luxe. green room is a restaurant next door with very fresh seafood and decent prices! the massage was really lovely as well - go earlier to relax into the rest of the day

Stayed in February 2024

Breakfast was okay but they need to include more variety for those who are not egg lovers.

Stayed in September 2023

Nothing

Everything

Stayed in July 2023

We don't have any dislikes. The hotel communication before our stay and their help booking our transportation was impeccable.

Villas Santa Cruz is a place you don't want to leave- so we didn't! The owners are wonderful and the staff is top notch. The pools are beautiful, food amazing and beach at the property gorgeous to walk to watch the surfers or sunset. The breakfast is amazing and all the gardens where the food comes from are fun to walk around. Definitely try the passion fruit margarita.

Stayed in July 2023

Excellent service.

Stayed in July 2023

Only minor complaint is that the in-house bar shuts just before 10 pm, which feels a bit early if you’re wanting to enjoy a glass of wine with your spouse! It would also be ok if they closed at 10 and didn’t serve further, however they also shut the lights down so there is not a public space to sit and enjoy!

Beautiful unique property, in a fabulous secluded location. As secluded as it felt, it was still only 10-15 minutes from town.

Stayed in July 2023

Location is Heaven! The staff make it exceptional! We will return again and again when we are in Todos Santos.

Stayed in May 2023

The level of service was 5 stars all around. The property is beautiful and we enjoyed every minute of our stay. We will definitely be coming back.

Stayed in June 2023

Honestly, this place is a total gem. We loved it and can't wait to come back.

The staff was exceptional! We so enjoyed our time sitting at the bar enjoying the best margaritas and dinner with Victor! He was so informative, genuine and helped us with guidance on how to best utilize our time. The staff really made the experience.

Stayed in May 2023

My room had no view to the ocean. In fact most of the hotel areas suffer from that

The beach

Stayed in May 2023

everything

Stayed in January 2023

nothing

Very Nice. Super Clean and tastefully decorated. the staff were professional and amazing

Stayed in January 2023

Beautiful rooms, beds were a little small and tended to settle in the middle with two people, but it didn’t keep us from having a rest.

Stayed in August 2022

great great great service, the location was so beautiful

Stayed in August 2022

Would like to be able to charge dinner charges @ the adjacent Beach Bar/Restaurant Greens to our hotel account.

Excellent every day

Stayed in April 2022

Staff have great attitude, but lack training to be more proactive, and quicker (to pickup used plates and cups from the pool, clean up rooms).

Beautiful isolated and quiet location, excellent for family time, rest, and exceptional ocean views, beach walks, and great heated (solar) pool.

Stayed in April 2022

the bar waiters at the pool that were watching the cross on their phone whilst laughing out & talking loud & the reception area is rather weird and they didn’t give us a lot/enough/the right info always… also we had 3 nights in a row a cat fight / cat meowing on our terrace… 😼

everything!

Stayed in March 2022

The breakfast is included in the stay and it definitely is worth it! It was a full on breakfast that would have cost 60-70 dollars elsewhere and it was homemade! Delicious. They deliver coffee to your room every morning and it was amazing! They also had little treats before bed. Honestly this place was amazing and we can’t wait to come back!

Stayed in February 2022

Location was incredibly. Sat watching the whales and pelicans with their delicious breakfast every morning was a total treat and the beach was wonderfully quiet and unspoilt.

Stayed in January 2022

although it didn’t ruin our stay, food was definitely not up to par for the level of the place, seemed more like an average texmex than high quality that you would expect from the price, drinks were also average. Also the kitchen noise could be heard in the rooms.

wonderful location in front of the sea, very good facilities, beautiful rooms, helpful and nice staff, incredible pool.

Stayed in January 2022

music at pool slightly too loud. it’s a beautiful, peaceful location, waves rolling in, enjoyed relaxing and reading by pool, slightly spoilt by loud music, but they did turn it down when we asked.

beautiful boutique hotel.

Stayed in January 2022

n/a

absolutely beautiful setting.

Stayed in January 2022

For our last two nights we stayed in Suite Tortuga and it is not the same as Mango but the bed and room are very comfortable. The one complaint I have and if Suite Tortuga or the one next to it were the only ones available I would not stay at Villa Santa Cruz is their is a rooftop sitting area with a fire that is open to everyone. If you are staying in Tortuga and someone decides to have a fire at night you can hear everything. I had to ask a group to please be quiet as I could hear everything and they weren't even loud. Moving of chairs you can hear, putting of firewood into the fire you can hear, I couldn't sleep until the group was done and left the rooftop. I think if there is a rooftop it should only be used during the day by everyone and only the room that shares a ceiling with the rooftop at night, especially when the bed is directly below the fire and sitting area.

We really enjoyed our stay at Villa Santa Cruz. The location is wonderful, the food is delicious and the staff are so friendly and helpful. We first stayed in Mango Bungalow and it is absolutely amazing. Great views, very quiet and very comfortable.

Stayed in December 2021

Nothing to report here as everything was beyond our expectations.

Outstanding breakfast. Enjoyed the close access to the beach for our morning walks and run.

Stayed in November 2021