Based on 251 hotel reviews
8.4Cleanliness
8.7
Comfort
8.6
Location
8.4
Facilities
8.4
Staff
9.0
Value for money
8.5
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 May 2024
Ewa
PolandThe hotel was nice with a clean pool where we could swim a bit ,the staff was very friendly there was a possibility to rent bikes .I would only suggest that with this price breakfast could be included. I would definitely return ;)
Stayed in March 2024
Reviewed: 24 March 2024
Gage
United StatesBathroom was likely straight piped. Smelled a fair bit. Shower head was…interesting.
Great on site restaurant, pool was super, hot tubs were there but not functional.
Stayed in March 2024
Reviewed: 26 February 2024
Julian
GermanySome offer of food/snacks, drinks or even a breakfast in the hotel would be a great plus.
Everything.
Stayed in February 2024
Reviewed: 18 February 2024
Robbie
IsraelI didn't like- The sounds in the mornings of people going and coming .. but by that time i was a wake. Wifi wasn't strong enough for me (upload spead not high)
I liked Atmosphere, shower the bed and room in general, pool was nice to hang out there and absorb some sun, balcony was great to refresh..
Stayed in February 2024
Reviewed: 31 December 2023
Juliana
CanadaSome noise from nearby club but it wrapped up by 1 am. We couldn’t find any washrooms outside the room unfortunately when our toilet was clogged so we had to sneak into the restaurant in the middle of the night which was a bit scary! Bring some bug spray if you want to hang out outside at dusk. Very minor complaints, would 100% stay here again - great base to explore Tulum town and get away from it all when we were done with the hustle and bustle!
We loved our stay at Wish - the family room was just right for us and the kids, we loved the pool, and being so close to Chedraui where we could buy fresh pastries for breakfast every day. The staff was super friendly and even opened up the pool so we could swim at night after a long day walking around Tulúm town. We enjoyed sitting outside our room in the evenings enjoying the fresh air with the kids safely tucked in bed. Would definitely stay here again!
Stayed in December 2023
Reviewed: 28 December 2023
Luca
NetherlandsSometimes the bathroom was smelling like sewage. Also there is one guy at the front who was working from the 24th evening to the 25th during the day that had zero clue what he was doing, had no information about anything and was totally unhelpful. Rest of the staff was nice.
Place is nice, nice rooms well decorated, beautiful palm trees all around the premises.
Stayed in December 2023
Reviewed: 10 December 2023
Ramona
United KingdomThe air con in our room was not very good and it was quite warm which left things feeling a bit damp.
Fabulous pool area exactly as it looks in the pictures a little tropical oasis. The rooms are basic but clean and comfortable. There is no TV which we were not bothered about but they provide a kettle and a coffee maker and a fridge which was great. Bathroom a little dated but perfectly functional and no issues with shower. Great balcony overlooking pool. Comfortable really big bed The staff are helpful and friendly. The restaurant within the hotel which is independent serves decent food the burritos we had were really good. Boston pizza is great sport bar with cold beer and excellent pizza across the road as is the Chedraui supermarket. We did not make the long journey to the beach we stayed here for 3 nights for a change of scenery and to visit the cenotes which we booked at a discount via hotel and hopped on a collectivo at the top of the street for 25 pesos absolutely great value
Stayed in November 2023
Reviewed: 4 December 2023
Emily
CanadaNice location, clean room and helpful staff. We enjoyed our stay here
Stayed in December 2023
Reviewed: 26 October 2023
Alexandre
PortugalThe door that led to the garden/pool did not lock. There is no private parking for cars, however I had no difficulty parking in front of the hotel. At check out they only let you leave after confirming that everything is ok in the room... it reminded me when I was 18 years old...
Huge supermarket 2 minutes from the hotel. Possibility of renting bicycles at a fair price. The pool area is nice. There is a mini fridge in the room.
Stayed in October 2023
Reviewed: 18 October 2023
Lukasz
United KingdomMould on the ceiling,and walls . But we found this is a common think in Mexico
Good place for good price
Stayed in October 2023
Reviewed: 11 September 2023
Saedrick
United StatesHot tub doesn't get hot. Other than that its a great place to stay.
Stayed in September 2023
Reviewed: 11 September 2023
Venkata
IndiaNo lift
Room was painted well - Good view and decent swimming pool
Stayed in September 2023
Reviewed: 24 August 2023
Chris
AustraliaNo tv in rooms. Staff are completely disinterested in visitors Pool is way too hot
Location
Stayed in August 2023
Reviewed: 23 August 2023
Karina
BrazilGreat place to stay, all good.
Stayed in July 2023
Reviewed: 21 August 2023
Daniel
MexicoAirconfitioner didn't work OK it cooled too much, the display didn't work. They didn't have enough towels even dough I did reserve days ahead for 5 persons. No TV.
Nice pool. also has a jacuzzi, Very good in front of a select chedraui
Stayed in August 2023
Reviewed: 10 August 2023
Shawn
United StatesBathroom/Shower was a bit small. The floor in the bathroom got wet because there wasn't a proper division. Could use more hooks on walls or hangers of some sort to hang wet items (towels, swim trunks) in the room.
The pool is nice for kids. Very close to the Chedraui super. Staff was very nice. Restaurant next door is good, and not super expensive. Central location.
Stayed in August 2023
Reviewed: 6 August 2023
Anneke
GermanyThe staff was inflexible and not so friendly upon arrival and panicking regarding the beach towels and charging for them. The bathroom was below all standards. Mould on the walls in the shower and the entire ceiling which can be easily fixed with a layer of paint. The bath was extremely narrow and the lock kept closing the bath room without anybody in there.
The pool area was fantastic and the entrance beautiful too. The terrace with the room is great too.
Stayed in August 2023
Reviewed: 5 August 2023
Jing
United Statespool
Stayed in August 2023
Reviewed: 17 July 2023
Owe161
United KingdomI got woke up by security in the middle of the night as the door to my room was open (it's good that security do patrols and makes you feel safe) and then the next day I came out of the bathroom and noticed that the door was open again. Not sure what was going on with this but a bit of a concern. Walls are a bit thin
Nice sized pool, decent sized room with good aircon. Decent sized safe
Stayed in June 2023
Reviewed: 6 July 2023
Ulrica
SwedenNothing
Especially the pool and the garden. The room was nice
Stayed in July 2023
Reviewed: 30 June 2023
Maxine
United StatesI gotta say the beds were hard and pillows too. That’s really it.
Excellent location. Restaurant next door for all meals. Great food. Beautiful grounds and pool. Large rooms. Relaxed atmosphere Excellent ptice
Stayed in June 2023
Reviewed: 25 June 2023
Rafael
BelizeLocation is ideal
Stayed in June 2023
Reviewed: 17 June 2023
Frank
GermanyA little walk to the Tulum Centro and the beach.
Extraordinary quality for the price. Friendly service. Next to a big supermarket.
Stayed in June 2023
Reviewed: 13 June 2023
Gijs
NetherlandsIts a 20 min walk to center of tulum (many taxis available though)
Swimmingpool and comfy bed.
Stayed in June 2023
Reviewed: 12 June 2023
Lucie
MexicoAlthough on the road toward the beach, there are so many changes that access to the beach has been curtailed extremely . ALL private hotels along the 'hotel zone', commercial enterprises now buy and sell all that formerly was known as Tulum. The ruins are still there and worthy of an early morning visit but beyond that just shops, restaurants various substances to dull / enhance consciousness all seemingly satisfying the hordes of sunburnt visitors . I will go elsewhere now. But thanks for the memories of an extrodinarly pleasant coastal experience before it was converted into an adult mall.
low season =quiet, away from the party noise of Tulum, close to grocery store, delightfully sparcely occupied for a Saturday
Stayed in June 2023
Conil de la Frontera, Spain
London, UK
Baiona, Spain
Tredós, Spain
Munduk, Indonesia
Zakopane, Poland
Nugegoda, Sri Lanka
Ahmedabad, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content