Villas Velato, 39890 Acapulco, Mexico
#10 of 181 Holiday rentals in Acapulco
Guests' ChoiceBased on 3 hotel reviews
9.3Cleanliness
9.2
Comfort
9.3
Location
9.5
Facilities
8.8
Staff
9.2
Value for money
9.2
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 3
Reviewed: 10 January 2024
Patrick
Germany1. Host was not very helpful. 2. No Internet during the whole stay. 3. Check-in process was very complicated and time consuming.
Nice pool, good location and spacious place.
Stayed in January 2024
Reviewed: 9 August 2021
Arild
NorwaySome of the kitchen tools was too much used such as pans to frie food etc and no soap for dishwashing etc. During heavy rain it was dripping from the top roof of staircase. No available furniture on roof terrace. The fridge was not cooling properly and there was neither sufficient toiletpaper for two families and a week's stay. The appartment and the property around had additional rules which was not announced on Booking.com and made our stay quite stressful to take on and off bracelets, even when there almost no-one else using the pool. Security staff on the property was more focused on documenting guests unknowingly breaking property rules and even filming us and fining us for forgetting 1 towel from a balcony one night! Just outrageous. (There were like 30 extra rules in Spanish and tiny writing, without further instructions to understand?!) The owner was informed about this but showed no understanding and fixed nothing that was reported on our behalf... If this was informed by Booking.com in advance, we would never have booked a place in a private and closed residential area like this! I have contacted Customer Service twice 10 days ago and 5 days ago--but no answer yet, which is also quite remarkable, to say the least? This property has every possibility to be a welcoming place for family holiday, but when no one meets you, or introduces you the ground rules and all the additional rules and even claims a deposit to use it to subtract fines given by local security, well then it feels more like you have booked a cell in a prison and not a high priced appartment for family relaxation. The owner sends messages seconds after the booking was confirmed asking for the deposit, two weeks before arrival date? And two nights before leaving, he sends private message long after midnight, to ask for departure time, when it clearly says check out is until 12 a.m... But when asked to fix minor needs that are not present, then there is no reply? Adios!
The property was ok and spacious, with good aircondition and beds.
Stayed in July 2021
Showing 1 – 3
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content