Boulevard Miguel de la Madrid 15.5, 28860 Manzanillo, Mexico
#24 of 26 hotels in Manzanillo
Guests' ChoiceBased on 51 hotel reviews
7.0Cleanliness
6.8
Comfort
6.7
Location
7.4
Facilities
6.4
Staff
8.1
Value for money
6.9
Free WiFi
4.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 12 October 2023
Dean
United StatesThe place is not the Ritz, however, everything was nice. Our air conditioner worked. Hot water in shower. We could even get wifi in our room. Much better then I expected.
I was not expecting much from reading the reviews, however, I was pleasantly surprised. My stay was very nice and comfortable. The food was great and the staff was very nice. I will return.
Stayed in October 2023
Reviewed: 20 July 2023
Anahi
United StatesThe hotel it’s old
The staff
Stayed in July 2023
Reviewed: 18 September 2022
Juan
United StateslLocation and food was included on the price
rooms are old, air conditioning, room was hot, old look
Stayed in September 2022
Reviewed: 10 July 2022
Vicky
United Statesthe room had a little bad smell and the beach. My reservation Information it was different than their information.
nice view of the ocean and people friendly
Stayed in June 2022
Reviewed: 20 April 2022
Cecilia
MexicoLa distancia a la playa
El personal amable
Stayed in April 2022
Reviewed: 10 March 2022
Mario
MexicoThe facilities are going downhill. The shows, and entertainment was very poor quality. The prices given to winners were very cheap and insignificant.
Stayed in March 2022
Reviewed: 3 May 2024
Cortes
MexicoThe guests were making the facilities dirty
The staff and food were fantastic
Stayed in May 2024
Reviewed: 23 January 2024
Ana
MexicoIt’s to old. Has mold and humidity.
Nothing
Stayed in January 2024
Reviewed: 19 January 2024
Bernabe
United StatesThe rooms were old and needed maintaining. The bathrooms were clogged when we arrived. We changed room because the one we first got, had black mold.
The staff was really friendly.
Stayed in January 2024
Reviewed: 6 November 2023
Erika
MexicoHabitaciones infectadas de chinches
Stayed in November 2023
Reviewed: 1 November 2023
Aguilar
Mexicooranizacion del buffete
buen sabor
Stayed in October 2023
Reviewed: 7 July 2023
Christian
United StatesN/a
The staff was extremely friendly and fun Amazing view of the beach Food was delicious
Stayed in June 2023
Reviewed: 1 July 2023
Annel
United StatesTwo of the pools were close. The resort was not clean, and it looked old . The AC units didn't work. My room was always hot. My TV was as old as me , The food was ok.
No 👎🏻
Stayed in June 2023
Reviewed: 17 April 2023
Sharafat
MexicoAll the facilities were showing are not available. No beachfront, no WiFi, no wheelchair accessible, no hot water , no cleaned bathrooms. Beach was 900 meter away from my room, I used my car from room to restaurant and from room to beach. Very bad smell near pool and in front of the restaurant. Long waiting lines for check in- check out, for breakfast-lunch - dinner - snacks - bathrooms.
it was all inclusive with regular food
Stayed in April 2023
Reviewed: 28 February 2023
Pastor
United Statesit truly needs and update especially on it being more modern gotta walk on rocky uneven surface no wi fi what so ever so don’t count on free internet service at all . someone side mirrors scratch my whole drivers backseat door to my right tail light so I got a whole different color line running across my car they have no cameras at all at that facility except for maybe the front but the incident happen inside . so that’s going to cost me some money to fix with no proof of it happening wich I will need . alot of sketchy people with no class or respect and considerations for others type of people . food was simple nothing u expect when u on vacation especially at a beach . all thing u can litterally find at a cheap Mexican restaurant so if you’re form the states I’ll suggest spend more or really doo research I won’t definitely return that’s for shure .
right across the street from the beach . some of the food maybe was alright .
Stayed in February 2023
Reviewed: 18 February 2023
Jacklyn
CanadaThe place was so horrible that after being shown 2 different potential rooms we refused to stay. Giant cockroaches, rooms had been sprayed with so much pesticides that I am sure we would have been sick or worse if we stayed there. Grounds overrun with iguanas, which we like to see but not in those numbers. Bellboy service is sitting in the back of a truck bed. About a dozen staff in the lobby but only one helping all the guests booking in. Beds were concrete with thin cushion as mattress. I can not believe that you allow this hotel to be represented by your site. It’s pretty bad when we chose to leave without even knowing if we could find another place to stay.
Stayed in February 2023
Reviewed: 27 November 2022
Maria
United StatesNothing !!!!
This hotel is the worst ever. Dirty, stinky, uncomfortable, and low-quality food. My family and I lived a nightmare. The bathrooms didn't work, no hot water, very old furniture, and the beds were a nightmare. Spider webs in the restaurant chairs, and ants in the food bar. Omg!! It was horrible .We couldn't stay one more day, so I lost my money. I cried so much because my first vacation with my family got ruined.
Stayed in November 2022
Reviewed: 25 November 2022
Diana
United StatesThe facilities are very outdated. You have to cross a main road to get to the beach. Food was ok.
Lot's of activities for children. My kids had a blast.
Stayed in November 2022
Reviewed: 22 August 2022
Hugo
MexicoThis is not a 4 star Hotel as announced, it is only 2 maximum 3 stars. The Rooms are Dirty, the food is horrible, the staff is not friendly, the facilities are old and bad managed, the restaurants are not good at all, the pools are dirty and lack of clean, is not a Beachfront hotel, you need to cross a dangerous highway to get to the pool
Nothing everything was very bad I love when I leave the hotel It was my worst vacation experience ever at this hotel
Stayed in August 2022
Reviewed: 7 August 2022
Fabricio
Mexico1) Old and dirty facilities 2) food and drinks bad (very) 3) anything I write is nothing what we experience
This has been the worst experience my family had. We decided to stay one night and cancel the rest of the days.
Stayed in August 2022
Reviewed: 24 June 2022
Juan
MexicoEverything was awful, the installations, most of the staff, the food and the rooms.
The only thing I liked, was a dinner (which you must make the reservation at 7:00 am the same day).
Stayed in June 2022
Reviewed: 21 May 2022
Carmen
United StatesFacility is in bad condition, food was horrible, cold and flies were over the salad bar, silverware was crooked and bad condition, no ice for drinks on fountain (had to asked waiter for it). They didn’t have a variety of food . To get free drinks we had to go steep stairs (about 20 to 25).
Facility was por kept, Foo was horrible, silverware was in bad condition, no ice, trash cans were outside of the room with bad odor
Stayed in May 2022
Reviewed: 11 April 2022
Hayde
MexicoThere were a lot of people, when I asked for pool towels, there were none, and I had to wait 1 hour to get some. I mean we all paid the same price, the hotel should have enough resources and be prepared for the number of guests they are having. The same thing at the beach, only like 10 umbrellas for tons of people, check-out was a nightmare, lines, and lines, only 2 people at the front desk. Tour busses blocking the parking exit. Man, I think I'll never come back.
Food is great, there is always something to eat until 1:00 am. The taste is delicious, the rooms are super cute, it looks like a small village.
Stayed in April 2022
Reviewed: 8 February 2022
Roger
MexicoVery dirty, bad maintenance, poor food offering, bad attitude of staff
Nothing
Stayed in February 2022
Showing 1 – 25
Sandy, USA
Castel Maggiore, Italy
Edirne, Turkey
Brive-la-Gaillarde, France
Žabljak, Montenegro
Schoorl, Netherlands
Kars, Turkey
Staines, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content