Food prices are outrageous. Paid $25.00 for a hamburger, etc...

Pools and location are very good.

Stayed in February 2024

The air conditioning was not cool enough to make the room good for sleeping at night.

Stayed in May 2024

There are charges for everything which may not be completely clear when booking through Booking.com (including the additional fee for using this site). It's also sprung upon you on checkout with little explanation. Being made to put a huge hold on the credit card was not ideal, as the refund took a while to clear after we left. Overall, we were given the impression that the resort thinks visitors are just big walking bags of cash.

Spectacular views from the resort; swinging in the balcony hammock while looking out at the ocean was a highlight. Nice pools, tidy common areas, generally helpful staff. Quieter and away from town; it will suit people who want a retreat and to catch up on a few books. Some activities during the day for those so inclined (quiz, pool games, etc.). Supermarket is not too far away though it's better to Uber to/from it, and getting a room with a kitchen is helpful to avoid exorbitant restaurant prices.

Stayed in February 2024

This Hyatt is operated to maximize pay from its customers. It’s a bit annoying; 1. SUPER EXPENSIVE RESTAURANT- Some other reviewers already mentioned that restaurant is very expensive. I can confirm, this is correct. 65 usd for 1 beer, 1 margarita and veg nachos? We talk about sport bar type of level. This includes a 15% service charge already included in the bill. However waiter asked to add tip on the credit card receipt (so tip on tip). In other words, the waiter try to pull another 10 usd out of you. Just does not feel good. 2. OVERCHARGE IN HOTEL BILLING - I booked via booking.com yet if you add all up, I paid about 60 USD more then my booking confirmation; a. Theypre charge to my Amex prior to arrival was higher than booking.com confirmation. No idea why, no specification b. The services fees in hotel where lower then confirmation. Here we got a bill and I can only observe that now hotel use an exchange rate from USD to peso (while I am in MX) which is 7% higher than actual rate. C. So when adding a and b I paid 60 usd more. So asked the reception if I could have an itemized bill. Answer; NO cannot, if you don’t agree you have to call somebody in USA. Upon asking who to call, he did not know the answer either. His input is; I am just doing my job, which is to collect your money. I think it unacceptable that a Hyatt hotel cannot provide an itemized bill specifically if they charge more than booking confirmation states. I usually stay in Marriot or Hilton affiliated hotels and they always are very transparant on the charges. 3. THIS IS NOT A HOTEL - I first did not realize this, but some differences noticeable; untrained front staff, room cleaning only once per week, over expensive restaurant not meeting Hyatt standard.

Great sea view, nice pool and jacuzzi, good equipped gym, building super well maintained and very clean. Also rooms are nice size, with small living room and kitchen. bathroom a bit dated but all worked.

Stayed in February 2024

Spa, loud air conditioner, no cleaning service

Pools, friendly helpful staff, large rooms

Stayed in January 2024

I didn’t dislike anything.

Hyatt needs to make some changes to restaurant overall.

Stayed in January 2024

A room was old and showing its age, especially the bathroom was very bad and had some mold issues.

The staff, the atmosphere, the food, and the general location were all very good.

Stayed in December 2023

The room was a little run down. Kitchen cabinet door falling off of the hinge. Slightly dirty bathroom. And, found a dead roach on our last day. That was awful.

We loved having a large suite with a living room, double sink bathroom, and bedroom overlooking the ocean.

Stayed in November 2023

There was no cleaning service at all for the whole week.

The views and the beach are beautiful. The property is very pretty.

Stayed in October 2023

Power outages in middle of night due to local grid but still disruptive. Outdated rooms and TVs, and games not working in game room.

Excellent breakfast. Great location. Nice gym. Great staff!

Stayed in August 2023

No free bottled water in your room. You get one small bottle each at check in... that is it. Seems absurd that you cannot drink the water and then they force you to buy it. ?? We stayed at the Marriott in Cancun last year... all the free water you want. Marriott Housekeeping would bring a 6 pack of "free" bottled water everyday to our room.. or even more, ..just ask. Nice touch, Marriott...! Sierra del Mar take note: You are now Hyatt, so bring your "A" game.

First and foremost, probably the best view from the hotel in all of Cabo. Situated up on a cliff, but close enough that you can still hear the waves crashing on the rocks, was both peaceful and calming. The hotel formerly a Lawrence Welk Resort, ( Uber drivers still call it that) was recently purchased by Hyatt. They are in the process of remodelling, which we were told up front by the hotel, but I didn't notice any obtrusive noise (I was too busy admiring the view!). So yes, the rooms are definitely a bit dated...like you would expect from a hotel built in the 60's, but not terribly so, it was very clean. The hotel is small and quiet. Finding a chair under an umbrella poolside was not difficult. If you are looking for a party scene this hotel is not it... and head on down to Marina. There is nightly entertainment at the restaurant. Fiesta night was cool, but buffet was pricey. The restaurant is expensive, A hamburger is $26 U.S. Dollars, but it is "huge" and comes with a big pile of fries. So unless your a linebacker, you can split it. We split most of the meals we ate there, which was more than enough for us. Walmart is about 5 minutes away by Uber (appx $7 US dollars). You will need to go shopping and to get some food, drinks,& water for your room. The room is well equipped, and you will find everything you need to cook and eat. Sams Club is also close by. Neither one is within walking distance (esp if your carrying a ton of beverages) ... you will need an uber or a taxi. But I swear, uber drivers must all be waiting up there at the top of the road, we never waited more than 60 seconds for a ride, not coming or going. Also important to note: You cannot get an uber from inside the airport... you have to walk a distance "outside" the airport to get one, they are not allowed inside for pickups. We didn't know this. But they can drop you off at your terminal for your return flight.

Stayed in May 2023

the one restaurant at the hotel isn’t great and it’s very overpriced. would highly recommend buying groceries to have breakfast and lunch in your room and then ubering to any of the hotels that are nearby for a nice dinner!

the most amazing views from the infinity pool, plenty of beach chairs, swim up pool bar, very easy beach access with free snorkel gear provided and amazing snorkeling right from the beach, Fresko is right across the street. happy hour at the pool is very generous and offered at different hours throughout the day. there were no kids there when we stayed which was a bonus for us :) the vibe is very low key but fun. we loved having a washer and dryer and kitchen in the room. we will absolutely be back!

Stayed in April 2023

You need to taxi or uber to main areas in Cabo as the Resort is not convenient to walk to those locations.

Facility is very clean and staff was great

Stayed in April 2023

The lighting in the lounge part of the room was poor. The staff at the front desk was very serious. The chairs on the deck were small with no cushions, and one was rotting through the backrest.

The ocean view was great. The staff was friendly.

Stayed in February 2023

the meals at the resort were nicely presented and tasty.

Stayed in February 2023

1. Internet is slow or non-existent 2. TV is HORRIBLE. Scrambled pictures like something from the 1990's/early 2000's. No English captions available. No stations in English. I think tv at bar has English sub-titles available; but it's a different cable provider. DO NOT stay here if you want to watch tv or use internet

staff, location,

Stayed in February 2023

subtle stench of raw sewage so characteristic of Mexico every once in a while.

The physical location is excellent. The restaurant is good, not bad and not great. Prices are moderate for Cabo gringo tourist scene. The pools and the view from the pool are sublime. The pool is long enough that you can do laps for a work out. The gym is hotel adequate. A half mile up the road is a full service supermarket to buy your drinks, breakfast food and coffee and avoid the ridiculous resort prices for said drinks and breakfast. We went everyday. In the same plaza there is also a high end liquor store. You can also get seafood and veggies at the supermarket to grill at the resort BBQ. The sunrises are awesome. You can catch the bus into town for 13 pesos on the high way or 37 pesos to go the San Jose del Cabo right in front of the supermarket. Screw the expensive taxis. You can get snorkel gear for free at the resort. You get charged a room cleaning fee whether you want it or not but only a couple of dollars a day.

Stayed in December 2022

This review has been hidden because it doesn't meet our guidelines.

Contiers were not very good help and couldn't speak English very well. Housekeeping left our door open one day. Too far from the main action you have to take a taxi or the bus ticket to all the action.

Nice homie feel. Clean Most of the staff was very friendly and helpful. Jacuzzi hours are open for a long time. I love the painting that they had outside a little bit expensive but fun and relaxing.

Stayed in December 2022

I did not like how when asked to have our sheets change they told us it was only once a week. they were willing to offer us sheets but we would have to change of ourselves.. never had an experience like this at a resort

I loved how it felt safe at the property and the amenities that they offered

Stayed in October 2022

We were put in a garden view room upon check in when we had paid for an ocean view room. Had to go down and let them know of the error. After a long deliberation they let us know there were no ocean view rooms available due to the renovations going on. They compensated us with a couples massage...that was awesome. Staff tried to make up for error, but we choose our rooms by location and view and if I had not gone down to complain we would have been cheated out of the difference in price. Rooms dated and geared for families for long stays. I see why they are renovating.

Staff, pool area and activities were great.

Stayed in September 2022

Restaurant had dirt dishes and the rooms smelled of moisture. Probably because they don’t keep the air conditioner on!

Beautiful location

Stayed in September 2022

no cancelaron mi voucher de $50 usd cuando hice check out

Stayed in August 2022

food

comfortable bed & room was very ample. amazing staff, complimentary beach chairs & umbrellas. access to private beach was beautiful.

Stayed in July 2022