I don't have anything negative to say.

The Xcaret Mexico Hotel is spectacular. The rooms, the staff service, the restaurants, the parks, the transportation, the amenities, the shows, in short, everything is wonderful. Exceeded my expectations.

Stayed in May 2024

When you arrive and leave they hit you up with upgrading to a VIP status and waste most of your time trying to pitch it to you with a tour that takes up hours of your short time there! WE didn't fall for it this time due to past experiences so please don't do it unless you have extra thousands to spend. Just say no thank you ( 400 times ) and explore yourself.

The place is amazing, you really never have to leave the property for any water relaxation. If you do then the transportation is top notch. It is absolutely amazing. You have to see it for yourself.

Stayed in May 2024

bathrooms were not close to the pool areas

Friendly staff, excellent drinks, okay food

Stayed in April 2024

Everything feels very safe and all park are included

First the smell of it all over the resort!! Second everything from food to staff

Stayed in March 2024

Really just the price

Everything - I can’t think of a more perfect place

Stayed in April 2024

Comfort, beauty, cleanliness.

Stayed in March 2024

The food and coffee in the buffet areas could have been better.

The location and landscape were excellent and the staff was super friendly and kind. I love the artisanal needlepoint artwork and the lighting design of the lobby.

Stayed in March 2024

I didn't like that we only had 5 nights in this paradise. Next time we need to double that!!

Where do I start? Nothing short of mind blowing! The 5 star service with staff that are there to help you at every turn! ! The fabulous restaurants and bars that cater for every taste and desire! The well laid out rooms which have obviously been meticulously planned to make your visit so comfortable and seamless! The spotless grounds and gardens! The well-orchestrated transport provided to and from each of the theme parks! I will be shouting the praises of this property to anyone and everyone who’ll listen and we will definitely return.

Stayed in March 2024

Nothing

All Fun Inclusive was amazing! Beautiful property. Best all inclusive .

Stayed in February 2024

The rooms are not sound proof, it can get annoying at night. The portions at the restaurants were too big imo. Elevators were sometimes a bit messy.

The room and the facilities are gorgeous. Food quality is superb (the vegan restaurant was our fave). Staff were super friendly and always very helpful. So many amenities and goodies to take home.

Stayed in February 2024

-

Flawless, perfect, amazing experience. Great food, amazing areal. We won‘t forget our 3 days of All-Fun-Inclusive.

Stayed in January 2024

Very chaotic and slow check-in and check-out, with long queues while staff tries to sell you additional deals. Very badly organized. Good food options. not great. Nights are noisy, hearing everything from the corridors around our room. They gave us 3 'reports', calling us to say we cannot hang some clothes to dry on the terrace and we cannot have our kids play in the pool alone (while we were watching all the time). Felt a bit too much and being watched.

Very nice facilities, beach, pools. Kids friendly and amazing scenery with the cenotes. We really liked the variety of facilities and options. Helpful and friendly staff.

Stayed in February 2024

Check in was frustrating, it took over 3 hours to get into a room. Was there at 3pm and didn't get into a room until 6:30... When booking through the app booking.com the room we ordered was not available.

Dinner, Courteous employees, everything was wonderful

Stayed in January 2024

The check out process. Very long line.

Very clean and good service

Stayed in January 2024

We asked for room service and were told the time to get a meal prepared was 2 hours! We slept hungry. Also they told me I didn’t pay for the stay and I had to prove I did, then they said they were sorry. Also there is lack of information, no one told us we had to reserve some restaurants and transportation. Also our bracelet was not working and when I went back to the reception they asked us to get on this huge line where people were checking in. There is no pool with warm water and it’s not very friendly for a 3 year old toddler as he couldn’t use the kids facilities. Only 4 years old and up. There was only an octopus pool available and a game room that was not friendly for his age. Also the shower was low pressure.

It is enourmous with plenty of pools and beautiful. Many restaurants.

Stayed in January 2024

easy to get lost

excellent facilities

Stayed in January 2024

There are some major flaws, starting with the customer service representative who emailed me a VERY nasty email 30 days out telling me my credit card could not be processed and the reservation would be cancelled and that “accounting will not run a card twice.” Of course I freaked out because we had this trip booked for months and it’s new years holiday and we paid already like $4000 for flights for my whole family. I called Amex and the hotel never actually tried to run the card. I guess this is some automated email? I don’t know, but their system of sending a payment link 30 days out and having some agent robotically tell me over and over my reservation would be cancelled within 24 hours was horrible to say the least. Thankfully I was able to resolve this but the stress it caused me is beyond words due to the countless incomprehensible emails and back and forth with a representative who does not speak good English. Second, the food was not very good. We managed to get by but with difficulty. My daughter is 12 and she survived on the spaghetti for 4 days. Third, the property is not actually on the beach. There is a tiny man made “beach” area but the chairs by pool and the manmade beach are very limited, especially during busy holiday time. Be prepared to get up early and claim a chair! Fourth, the walls are paper thin. At night you hear every door slam and chair drag across the floor and voice in the hallway. We were lucky that our garden suite was further away from main areas, but I have NO idea how people survive the trip with a room that walks out to lobby or pool. It’s quite noisy with all the kids and families. If you’re looking for a romantic couples getaway, I wouldn’t recommend this hotel. It’s perfect for families and travelers with kids. If it wasn’t to take my daughter for winter break, I would definitely not come back. It’s quite expensive for what you get.

The property is beautiful and very well maintained. The garden suite was spacious and perfect for our family of 3. Housekeeping came to turn down the room several times a day which we were happy about. Mini bar was stocked with drinks (though they never refilled them) and there were some snacks in the room (also never replenished). The primary selling point of this place is how kid friendly it is. There is an abundance of stuff to do for kids, all the parks are included in the price. We visited the Xcaret park and xplore, which my husband and daughter loved. Transport was a breeze, the shuttles run every 15-20 mins from the hotel. The parks are superb when the weather isn’t ideal for lounging by the pools/“beach”. I read a lot of scary reviews about staff accosting you with sales pitches and being nasty but thankfully we didn’t experience this. I actually thought the staff was pretty friendly and helpful. I did notice many sales people “treating” families to breakfast or whatever (which I’m not sure why since all food is included) but I surmise it’s a pitch to someone not staying at the hotel? Concierge does get a little “salesy” at times but nothing too terrible. They would ask us if we plan on returning, in an attempt to sell the loyalty program, we politely declined and that was the end of it. Concierge was always helpful and answered all our questions. I also read some really bad reviews from others about the check in process but again, we found it pretty easy. We arrived after a long flight, were greeted with smiles and a helpful bellhop and breezed through check in. They even let us check into our room early even though check in isn’t until 3. Restaurants were always busy but we never had to wait more than 20 mins or so. Each restaurant has very pretty decor and ambience but I was not a fan of the food at all. This was a total let down since I have been to Tulum and food there is sensational. All the buffets hot foods were always cold.

Stayed in January 2024

This place is great! Beautiful property.

Stayed in December 2023

nothing

everything.

Stayed in December 2023

Very big clean and beautiful

Everything was included the rooms were great and the staff was very friendly and attentive

Stayed in November 2023

The pillows are way too soft. The hallways are always noisy with loud noises at night, doors slamming and people yelling. The price is a bit high.

The service is always excellent as this is our second time staying at the hotel. Overall we felt safe and appreciate the included transportation.

Stayed in November 2023

Their reservations system was down when we arrived and it took a while to check in. We went there with our 3 year old and many activities were restricted for older kids with not much to offer for her, this includes the kids club and many of the park attractions. I would recommend it for families with older kids over 120cm height.

The whole complex is enormous, you can take a day just to see everything it has to offer. Lots of food options, everything we tried was great, specially the japanese restaurant. Buses to the parks are constant and we didn't have to wait long.

Stayed in September 2023

very nice people and nice food

Stayed in October 2023

Outstanding architecture and landscaping, great staff, and excellent drinks and food, park concept superb

Stayed in October 2023