I wish there had been more nightlife outside the parks. There was nowhere to get a cocktail before dinner besides the restaurants. Having a traditional cocktail bar with live music before dinner would have been nice.

This is one of the most beautiful properties I have ever seen. The design was breathtaking and elegant. It lives up to is name, loaded with local art and arts and crafts.

Stayed in May 2024

Nothing it was all perfect

This place is a paradise on earth, we had 1 week of our honeymoon here and it was incredible.

Stayed in May 2024

The beach and I was always lost.

The ambience

Stayed in March 2024

The facilities, the building

Stayed in March 2024

The resort has some weird policies that don’t make sense. I was wearing a nice long dress to dinner with white flip flops and was sent back to change my shoes. People that wore gym shorts and old tennis shoes were allowed in. Very strange! Also, the room will get cleaned anytime between 9am and 5pm and then the turn down service comes shortly after. It’s very inconsistent. I don’t know why the room doesn’t get cleaned in the morning?

We had an amazing time. The location, cleanliness and friendliness of the staff is what sets this resort apart from anywhere else we stayed. It’s just beautiful!

Stayed in March 2024

Only negatives to share are 1. Due to the long lines at Xplor fuego, we were only able to complete 3 activities and 2. We decided to get room service after our return from Xplor fuego (11:30pm). We couldn’t find a menu in the hotel room for room service. We called reception asking for a menu at 11:45pm, 45 mins passed and no menu was brought to us as promised. (12:30pm) We then ordered over the phone without a menu (said it would take 45 mins). At 1:40am we still had no food at which point we called to cancel as we needed to wake up early for Xavage. At 2:10am someone wok us up to deliver the food.

This is by far the best hotel we have ever stayed in, the food is delicious at all restaurants and a highlight for us was dinner at Tah-Xido - the food here is exceptional. The staff were incredible. From the checkin process all the way through to checkout and airport transfer, we received amazing service. We were waited on every second of the day, your cup will never be empty. We especially want to thank Carlos of Cuyoco, Jorge from guest services, the housekeeping staff who made sure our room was perfect every moment we returned from our day and the staff handling the luggage who made our experience seamless. The hotel is beautiful, with something happening around every corner. From ice cream stands and taco stands, to musicians and the secret speakeasy. Even pottery making! Everything has been thoughtfully put together and presented. We treated ourselves to hydrotherapy at Muluk spa - a dream! Now for the parks…. Xcaret, Xplor Fuego and Xavage were awesome! Whilst the food at the parks is good, the food at the hotel is top quality, so recommend planning your day to have food at the hotel where possible. What an awesome experience!!!

Stayed in March 2024

Check -in is a hassle and requested rooms are 1s come serve which makes it very disappointing.

Hotel is an amazing place for relaxing with all the amenities amazing views and some activities

Stayed in March 2024

The jets of the hot tub in the room shot out black stuff and not all of them worked. There were a lot of mosquitos coming into the room so we got bit a lot, which I didn't expect because it didn't happen the last time we came to Cancun. Sometimes the employees can be pushy with selling the Mexico Destination Club packages.

We really enjoyed our stay here! We loved the food at the two buffets for breakfast and the restaurants, especially Chino Poblano. Getting to the different parks was seamless since there's always a shuttle running. It rained a little bit, but it seemed like there was always something to do so it didn't make the trip feel that bad. Definitely recommend a week for those who come here to be able to do everything.

Stayed in January 2024

Everything was amazing. They thought of the little things.

Stayed in January 2024

Everything

Stayed in February 2024

Nothing was fantastic !

Amazing only place to stay ! Loved it will be returning ! Highly recommend ! Best resort ever stayed in !

Stayed in January 2024

We personally had no complaints but could see if someone wanted to swim in the ocean, specifically, it’s way too rocky here. For us, the rooftop pools with views of the ocean were just fine.

What can I say? The service was stellar, room was well-appointed and comfortable, food was delicious and the entire resort was beautiful and clean! We loved the cuisine rich with international flavors. The huge added bonus was all of the included parks. Xplor and Xenses were our faves. We hope to return!

Stayed in January 2024

All I could come up with was the TV in the room is very difficult to navigate. We just wanted simple local channels to watch before going to sleep and just gave up. We were so tired from so many activities during the day, that we probably only would have watched 30 minutes anyway!

This is my third time staying at Arte and am already planning on returning next year. What did I like? The seafood buffet at Cayuco had such a huge variety of choices, from the seafood soups, made to order seafood and pasta dishes, and to top it off, their delicious strawberry (tres leches?) cake. Our server, Reyes, went out of his way to make us feel like we were his only table. I liked the variety of salads, pastries, and sandwiches at Cafeteco; I liked the convenience of being able to go to the parks that didn't require reservations at whatever time we wanted; I liked the smell of the property; the comfort of the rooms, the staff, and so much more!

Stayed in January 2024

This was my second time at this magnificent resort and I can confirm that this place feels like paradise! This time I took my family and friends and they were amazed by the awesome service offered by Xcaret. The food is top notch, the staff is fantastic, the pools are beautiful and the beach is incredible! The water is so blue and crystal clear. You have to come to this oasis of happiness and try it yourself!

Stayed in December 2023

We couldn't get a reservation on the restaurants. The line in check in can take long. In our check out, we couldn't eat after 6 pm.

Everything is amazing.

Stayed in January 2024

AC made the room too cold, we were never able to reserve a restaurant, and the restaurants always had a 2 hour line

It has everything you need for vacation!

Stayed in December 2023

Not being able to visit the restaurants at Xcaret Mexico

Amazing location food was exceptional.

Stayed in December 2023

No party in christmas!!

Stayed in December 2023

High price

Room service All fun Inclusive KIND staffs Bathing facilities

Stayed in December 2023

The reservation only restaurants were super hit or miss! They target you for a meeting about their ‘destination club’ for 90 minutes, really it’s 3 hours of them trying to sell you a convoluted time share and refuse to take no for an answer. Really ruined our trip.

Everything included/the property

Stayed in December 2023

Just a couple of employees were not very nice. But most of them were really friendly.

The room was so nice, the parks were amazing, the tours were great, the food was so delicious and the overall experience was so exceptional that it make me feel I was in paradise.

Stayed in December 2023

I have no complaints

The place is beautiful, the room was comfortable and very clean. All the restaurants are great and the food is amazing. The staff was very kind and always helpful. I was celebrating my birthday and they left a nice surprise in my room.

Stayed in December 2023

Nothing.

Totally beautiful, amazing staff, stunning food.

Stayed in December 2023

No

really awesome

Stayed in November 2023