Lot 79, Third Floor, Block I, Asia City Beside Cititel Hotel, 88000 Kota Kinabalu, Malaysia
#2 of 153 hotels in Kota Kinabalu
Guests' ChoiceBased on 244 hotel reviews
9.5Cleanliness
9.7
Comfort
9.7
Location
9.3
Facilities
9.6
Staff
9.7
Value for money
9.6
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 April 2024
Birgydenis
GermanyNot enough shelves, hooks
WiFi is good Waterpressure good Bedding good New and modern Aircon good
Stayed in April 2024
Reviewed: 16 April 2024
Claude
MaltaCommunication and the cleanliness.
Stayed in April 2024
Reviewed: 8 April 2024
Keertana
IndiaLocation scared us a bit when we first came in at night from the airport as there s a chaotic night market downstairs and the building is blended with the local neighborhood.
Lovely room well kept and well equipped with toiletries coffee and tea packs. Comfy shower and bed. Superb facilities inside the room, and good location walking distance to center of KK
Stayed in April 2024
Reviewed: 3 April 2024
Scott
United KingdomIf I'm being really picky, I had to knock at the apartment next door and ask for them to turn their TV down as it was playing full blast at 11pm and we were up early for a flight the next day. But this is obviously nothing on the property itself, or the owners. Will certainly stay here again if venture back to the area.
Lovely apartment for a short stay. Clean, comfortable, great facilities, lovely bathroom and the owners were on call whenever you needed them regarding anything whatsoever, really helpful.
Stayed in March 2024
Reviewed: 2 April 2024
Nazri
Brunei Darussalamgood customer service
Stayed in April 2024
Reviewed: 2 April 2024
Hanna
United KingdomThat we didn't get to stay longer ☺️
The room was so so so nice! The whole place was spotless and clean, so nicely decorated and so spacious ! The toilet roll was soft ! After 3 months of travel this has 100% been the comfiest bed yet, could even be the comfiest bed I've ever stayed on in my life 😅😅 The aircon was cool and quiet ! A tv that actually works !! We've not had a single tv that works when you switch it on , anywhere we stayed in Asia ! The facilities are high tech, touch light switches and light up mirrors Very very easy check in too, host has been great on WhatsApp Plenty of Shops and cafes surrounding the location, so good location and a daily food market outside Did I mention the bed was comfy? Really good value for money , thank you
Stayed in April 2024
Reviewed: 16 March 2024
Adnan
MalaysiaThe level...haha need to carry my heavy luggage.....
The room...interior...
Stayed in March 2024
Reviewed: 13 March 2024
Jenn
MalaysiaThe location was initially a bit off-putting as the neighborhood seemed a bit dingy but after walking around and getting to know it, it was fine and quite lively.
The room was very modern and clean. Spacious room. A lot of amenities provided and were of great quality.
Stayed in March 2024
Reviewed: 6 March 2024
Cheuk
Hong KongNil
Very good service from the homestay master,Vinnah.Plenty supply of bottled water. The room was newly furnished with a 100%perfect stay. I won't hesitate to recommend anyone who likes to visit KK in the near future.
Stayed in March 2024
Reviewed: 4 March 2024
Craig
MalaysiaYou are paying for the room comforts not the additional facilities of a top 4* hotel with all encompassing but that is very reflected in a good for value price
Lovely marbled floors, comfy bed and great room facilities
Stayed in March 2024
Reviewed: 15 February 2024
Mouhamed
FranceClean and many shops and restaurants are nearby. Very good service and professional host. Easy check in and check out.
Stayed in February 2024
Reviewed: 7 February 2024
Vahe
ArmeniaStayed in ACJ residence second time. Another great experience. Stayed in a bigger room this time, which was even better. Everything was clean and top-notch. Thanks.
Stayed in February 2024
Reviewed: 1 February 2024
Vahe
ArmeniaWonderful stay. This residence is a gem, very clean and very nicely located. A lot of local food nearby. Hosts are just awesome, communication and check-in smooth and easy. Has all the amenities needed and a very comfortable bed. We stayed 2 nights in this place. We liked the place so much that opted for another 3 nights. Recommended.
Stayed in January 2024
Reviewed: 23 January 2024
Muhammad
Malaysiagood facility and services. room very clean
Stayed in January 2024
Reviewed: 21 January 2024
Jeremy
United KingdomShower had some issues draining, but a minor problem… was otherwise all good
Comfy and clean
Stayed in January 2024
Reviewed: 13 January 2024
Nur
MalaysiaNeed to use stair.haha😂
The room,the host was superb!strategic place
Stayed in January 2024
Reviewed: 10 January 2024
Colin
United KingdomVery clean and comfortable.
Stayed in January 2024
Reviewed: 16 December 2023
Rowena
United KingdomA little bit noisy outside in the evening but it’s bearable as it’s only until 10-11pm.
The room is very clean and it’s great value for money. The staff are really helpful and accommodating.
Stayed in December 2023
Reviewed: 12 December 2023
Konrad
PolandGreat as always, my 2nd stay there
Stayed in December 2023
Reviewed: 10 December 2023
Upul
AustraliaHotel being on the third floor was a bit annoying but the hotel offered to help me with my bags during check in even though it was late at night
The rooms are very well kept and clean the facilities provided was very good Walking distance to lot of places including restaurants shopping malls jetty ATMs money exchanges and gaya Street market. About a 15 minute drive from the airport
Stayed in December 2023
Reviewed: 8 December 2023
Alek
Brunei DarussalamThe admin of this hotel is very nice,when we asked some question via whtsap they wil replied very fast,even the question is not about the hotel room..
Stayed in December 2023
Reviewed: 24 November 2023
John
United KingdomJust perfect
Stayed in November 2023
Reviewed: 21 November 2023
Shannon
SingaporeAll's good!
Comfortable and cozy place with all the necessities (comb, vanity kit, hairdryer etc)
Stayed in November 2023
Reviewed: 18 November 2023
Mohamad
Brunei DarussalamNo lift far from parking area
The room is clean, luxurious & the staff are friendly
Stayed in November 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content