Someone on the floor or the level under us was hammering all night. You could hear everyone come and leave the building. Needs some sort of soundproofing.

Central location. Nice hotel and staff.

Stayed in May 2024

Only 2 out of the 7 outlets in the room were with power.

Stayed in May 2024

No breakfast

Room with this price prefer with breakfast provided. Once u walk out from hotel u saw premium lounge with breakfast provided but u feel sad that hotel not provide the breakfast 😂

Stayed in May 2024

noise

location

Stayed in April 2024

Even with the air conditioner and bathroom fan turned off, there was an extremely loud noise from a fan that kept me awake.

Location

Stayed in May 2024

A little noisey due to the high turn-over of guests arriving or leaving for their flights.

Convenient location for a stop over before or after a long flight. Friendly staff and 24 hour convenience stores and food in adjacent terminal make life easy.

Stayed in May 2024

In real terms we had no complains of any kind. The only thing I would mention for the management's attention, is that a strange noise (best described as a squeak) could be heard a regular intervals and, had I not been tired, might have kept me awake.

The location was very convenient and the room, which was spacious, met our expectations in every respect. It enabled us to get a good night's sleep before an early flight the follwoing morning. Getting to Terminal 1 involved a two-minute train ride which was very convenient. I would particularly recommend it for passengers who have luggage which cannot be checked in and, therefore, cannot stay the night in an air-side hotel. We will definately stay there again.

Stayed in May 2024

The room is clean and spacious. Good stay for connecting flight.

Stayed in May 2024

No breakfast

Convenience for transit

Stayed in March 2024

Carpet was not vacuumed, some food debris on the floor near the bed. Sound travels too well; thin walls.

Super close to KLIA2 for early morning flight out. Friendly receptionist (a lady) and ease for access all day.

Stayed in May 2024

Noise from other customers slamming the door

Location

Stayed in February 2024

Lighting a bit too dim. There was no bright light and since there was no natural light I was scared I'd leave something behind. Glad I had just my overnight bag and not my suitcase.

Location, comfort, everything you needed for a short stay was provided except for a fridge. Kettle with tea/coffee, wakeup call, toiletteries, hairdryer provided. In room dining. Modern, clean and room size big enough for 2 people. Easy to reach from arrival hall, well signposted. Lots of eateries nearby.

Stayed in May 2024

It's literally inside the mall airport. Next to restaurants and bar.

Stayed in May 2024

The location could’ve been explained better.. you have to go through immigration and the hotel is outside of the gates which is unnecessary for a layover stay as you go through all the frustrating paperwork again via immigration when coming out then going back into your gate you need to go through security again the lines are just too long and not worth it. There are other hotels inside terminals where you dont need to go through immigration/security again like Sama sama hotel.

Room was perfect for a 12 hour layover.

Stayed in March 2024

Though nice and quiet the air conditioning was hard to operate and adapt. Started too high at 26 degrees but woke up to 19 degrees in the middle of the night and couldn't figure out how to change settings so had to turn it off. Some clear instructions would have been helpful. Took an hour to get through immigration and cost a US$30 fee for basically a 6 hour sleep. Worth bearing in mind when considering cost and convenience. Obviously not a fault of the hotel. A high price for basic facilities. would be good to have a cheaper 8 hour option.

I booked a solo room/windowless box for one night (12 hours) between flights from KLIA 1 but only stayed for 7 hours. Good location if transiting. Clean and very functional. Quiet and dark. Shower was good. Early morning alarm call was a bonus.

Stayed in May 2024

No breakfast?!

Stayed in May 2024

NA

Clean and nice

Stayed in April 2024

I think the hotel is luxury enough to have bellboys and staff to help with luggage.

Great hotel if you need to stay overnight at KLIA 2. Soundproofing is pretty good considering you are at an airport, can of course hear aircraft landing and taking off.

Stayed in April 2024

No windows

Proximity to airport terminal

Stayed in April 2024

easy accessible to domestic flight

Stayed in April 2024

The check-in experience is subpar. Only 1 attendant at the check-in counter during peak hour (I am referring to dinner + rest hour between 7 - 8 pm). The personnel is gesturing like a "trainee", exhibiting destitute of experiences and skills to handle check-in hiccups, and we have been "stand-waiting" at the counter with other who wish to check-in for more than 15 minutes without any clarification / reason as to why the delay occurs (note: the manager show up and promptly resolved the delay - huge credit to the duty manager). Aerotel is not cheap to stay, it costed us close to 900 ringgit for just 12 hours stay, hence i am expecting a "5 stars experience" not just the room, but the customer service as well.

hands down - the room and location (KLIA2) are definitely above expectation. The manager is able to offer an alternative that makes my family members a delighted experience to stay in this accomodation. There's lots of stores in KLIA2 open late for foods, gifts and shoppings, all of them short walking distance from the hotel. We will definitely choose it again should be return to KLIA Terminal 2 as our departing airport.

Stayed in April 2024

Checkout time after arriving late in the night

Convenient location

Stayed in April 2024

Clean, value for money

Stayed in April 2024

No window

The bathroom spacious

Stayed in April 2024