Carpet was not vacuumed, some food debris on the floor near the bed. Sound travels too well; thin walls.

Super close to KLIA2 for early morning flight out. Friendly receptionist (a lady) and ease for access all day.

Stayed in May 2024

Noise from other customers slamming the door

Location

Stayed in February 2024

Lighting a bit too dim. There was no bright light and since there was no natural light I was scared I'd leave something behind. Glad I had just my overnight bag and not my suitcase.

Location, comfort, everything you needed for a short stay was provided except for a fridge. Kettle with tea/coffee, wakeup call, toiletteries, hairdryer provided. In room dining. Modern, clean and room size big enough for 2 people. Easy to reach from arrival hall, well signposted. Lots of eateries nearby.

Stayed in May 2024

It's literally inside the mall airport. Next to restaurants and bar.

Stayed in May 2024

The location could’ve been explained better.. you have to go through immigration and the hotel is outside of the gates which is unnecessary for a layover stay as you go through all the frustrating paperwork again via immigration when coming out then going back into your gate you need to go through security again the lines are just too long and not worth it. There are other hotels inside terminals where you dont need to go through immigration/security again like Sama sama hotel.

Room was perfect for a 12 hour layover.

Stayed in March 2024

Though nice and quiet the air conditioning was hard to operate and adapt. Started too high at 26 degrees but woke up to 19 degrees in the middle of the night and couldn't figure out how to change settings so had to turn it off. Some clear instructions would have been helpful. Took an hour to get through immigration and cost a US$30 fee for basically a 6 hour sleep. Worth bearing in mind when considering cost and convenience. Obviously not a fault of the hotel. A high price for basic facilities. would be good to have a cheaper 8 hour option.

I booked a solo room/windowless box for one night (12 hours) between flights from KLIA 1 but only stayed for 7 hours. Good location if transiting. Clean and very functional. Quiet and dark. Shower was good. Early morning alarm call was a bonus.

Stayed in May 2024

No breakfast?!

Stayed in May 2024

NA

Clean and nice

Stayed in April 2024

I think the hotel is luxury enough to have bellboys and staff to help with luggage.

Great hotel if you need to stay overnight at KLIA 2. Soundproofing is pretty good considering you are at an airport, can of course hear aircraft landing and taking off.

Stayed in April 2024

No windows

Proximity to airport terminal

Stayed in April 2024

easy accessible to domestic flight

Stayed in April 2024

The check-in experience is subpar. Only 1 attendant at the check-in counter during peak hour (I am referring to dinner + rest hour between 7 - 8 pm). The personnel is gesturing like a "trainee", exhibiting destitute of experiences and skills to handle check-in hiccups, and we have been "stand-waiting" at the counter with other who wish to check-in for more than 15 minutes without any clarification / reason as to why the delay occurs (note: the manager show up and promptly resolved the delay - huge credit to the duty manager). Aerotel is not cheap to stay, it costed us close to 900 ringgit for just 12 hours stay, hence i am expecting a "5 stars experience" not just the room, but the customer service as well.

hands down - the room and location (KLIA2) are definitely above expectation. The manager is able to offer an alternative that makes my family members a delighted experience to stay in this accomodation. There's lots of stores in KLIA2 open late for foods, gifts and shoppings, all of them short walking distance from the hotel. We will definitely choose it again should be return to KLIA Terminal 2 as our departing airport.

Stayed in April 2024

Checkout time after arriving late in the night

Convenient location

Stayed in April 2024

Clean, value for money

Stayed in April 2024

No window

The bathroom spacious

Stayed in April 2024

Excellent location. Near train station and shops.

Stayed in April 2024

No windows but is expected! Didn't really hang out in the room much anyway

The location was literally the best thing about the hotel. It was super convenient to be at the airport for our early flight out. Rooms are clean and pretty basic with no windows so don't expect much! It's solely for sleeping.

Stayed in April 2024

Convenient for a few hours transit.

Stayed in April 2024

No windows.

Great location for access to terminal 2 for an early flight

Stayed in April 2024

All amazing - just not very sound proof, so you can hear every person coming and going and noise from adjacent room. Great location and facilities though. Would stay again but only with decent earplugs!

Stayed in April 2024

Very convenient for transit

Stayed in March 2024

No sound proofing so difficult to sleep. Could hear everything from room next door and corridor (great when children are running up and down the hall screaming at 2AM :D)

A super convenient place to spend a night if you're flying from KL airport the next day. In a shopping mall, so easy to get food, supplies, etc. Room was comfortable and clean. Great shower.

Stayed in March 2024

A bit of mold in the bathroom We heard some people yelling outside our door - it disrupted our sleep

Room was clean

Stayed in April 2024

The room had everything we needed for a quiet night for an early morning flight.

Stayed in March 2024