No coffee/kettle in room, very limited food wise for vegetarians

Very comfortable room, good location.

Stayed in April 2024

Breakfast was ok, not many options. Many tables were used and not clean after customers left. Iron was in a different room, they don’t bring to your room. Amenities were not replenished every day. Some of the rooms have windows to the opposite corridor which was strange. I usually don’t close the curtains so whatever I do people would see it. Nevertheless, Mr. Azli assisted me to the different room with the normal window.

Shower is the highlight. The power of water was strong. Azli was very helpful and kind as well another lady with short hair, forgot her name. Cleaning was every day👍 Very minimalistic room with comfortable bed. Lobby was really beautiful.

Stayed in April 2024

Nothing. Everything is perfect

It was amazing! The room is a bit smaller but kudos to the team for knowing on how to decorate the room and make it comfortable for us to stay. The location is also convenient as it is just a walking distance to Jalan Alor, and quite near to any public transportation should we need to go anywhere.

Stayed in May 2024

Room too small for two people; demeanor of one particular reception staff

Smart-home system; tidiness

Stayed in May 2024

I wrote a message on Booking to receive a room not on the street side (as I am light sleeper) but nobody replied. When I’ve arrived, there were no quiet rooms available. Even so, the noise was not that bad.. maybe we were lucky and we hadn’t had neighbours. But indeed you can hear a lot of stuffs. Also we didn’t bought breakfast and we ordered something else not very sophisticated. It took them almost one hour to bring them..

Very innovative concept, clean, receptionist treated us nicely. We had exactly what we needed for a short trip.

Stayed in May 2024

The plugs were really far from the bed

The bed was soooo comfortable and big

Stayed in May 2024

Check in time

Everything

Stayed in April 2024

Extremely clean, comfortable and modern

Stayed in April 2024

Nothing I could thing of.

Perfect location to visit KL. The interior design of the lobby is one of a kind. Art lovers would like this place. All the staff members were welcoming and willing to help.

Stayed in May 2024

The vibe of hotel

Stayed in April 2024

The water in the bathroom drains slowly so it sometimes overflows when opening the door

This is wonderful experience! It’s a smart room, you can control everything in room only via an ipad was set up in the room. The bed is soft and comfortable, it is also next to the window, so the view is very nice

Stayed in April 2024

Nothing

Great Location. Great Staff. Great Accommodation. Great Shower. Clean and ideal.

Stayed in April 2024

They did not fix the air conditioning at the lobby for 2 days. Its quite uncomfortable especially with our baby

Location of the hotel is quite good. Love the bed and ipad. The view from our room was great

Stayed in April 2024

The lobby air-con was faulty during our stay there. Believed they will get it repair soon and nothing else to complain about.

Currently, my favourite hotel chain. Location was great, just a 3 mins walk to Jalan Alor. Carpark was very easy to find as well.

Stayed in April 2024

when arriving in pouring tropical rain, with all of our luggage, it was late and the main entrance was locked. since there were two staff members at the front desk, i would expect them to open the doors for us before we were trying to open the closed doors

top hotel; great rooms, looks and beds are best you can get. costs a little more, but it's worth it. my kid is crazy about the design and dreams for his own room to be like that.

Stayed in April 2024

Didn't sleep well cause aircon not strong enough. Feels stuffy in the room.

Modern Hotel, great technology but a challenge for old people. Good location. Quiet surrounding. Walkable to most places. Great to have a convenience stop close by.

Stayed in March 2024

Location, big bed, all in one control tablet, nice staff

Stayed in April 2024

My second stay at a citizenM hotel. Would definitely recommend. Comfortable room, friendly staff, good location close to everything.

Stayed in March 2024

Ipad to control everything is good however when it doesnt work, which happened, it is annoying

Clean, comfortable

Stayed in April 2024

Very very small rooms for the price.

Clean and not too old.

Stayed in April 2024

Nothing for us but the bed position can be a little tricky for some as it's against the window and takes the whole width of the room, there's no walking space around the bed, however that's the best set up of small room + huge bed.

Excess our expectation base on "you get what you pay for". Very clean and quite room, SUPER large and comfy bed/pillows/linen (I miss these the most when we leave :)). Small room but there are enough space for luggage and things (we travel light). Love the block out blind and room temperature setting as well. 7/11 is next door and Jalan Alor Food Street is just at the back corner of the hotel's block. Short walking distance to Berjaya shopping mall, can be little bit tricky navigate with Google map at first. Lovely art display and library at reception.

Stayed in April 2024

Fridge in room was a bit weak.

Great staff, comfortable room, good breakfast.

Stayed in March 2024

It is like 20mins walking to the malls.

Value for money Good location Helpful staff 24/7 service Keep luggage when you are away. Clean and comfy rooms Everything in your room is Controlled by the tablet in your room.

Stayed in March 2024

The breakfast setup appears to have been copied straight from a European chain hotel (which they probably are anyway; didn't check). It has very limited choices (in Amsterdam or Düsseldorf this might be acceptable, but is seriously below what I would expect anywhere in Asia). Like at 10-20% of what it should be. Very few choices, a weird and annoying manual toaster. Strongly suggest to throw out this whole concept, and get an experienced Asian consultant in to fix this. Until this is improved, I'd suggest not spending any money on breakfast here. Otherwise no complaints.

This hotel brand appears to be of European origin. The public areas are done in a kind of homely, creative design. The rooms are fully automated, everything is controlled from an iPad in the room, which is kind of cool but also presents a minor learning curve (it takes a minute or so to figure out how things work). Bed is big and comfortable, shower good. The few staff I interacted with were very friendly and helpful. The coffee in the breakfast restaurant is great (but the rest of the breakfast setup is seriously underwhelming).

Stayed in April 2024