all

Stayed in November 2023

Room given is not as what describe and stains were all over the bedsheet requested for change but still the same thing.

Location

Stayed in November 2023

1) DEPOSIT WAS TOO HIGH, RM300. BUT WHEN WE ASK FOR REFUND AFTER CHECK OUT, IT TAKES 2 DAYS FOR THEM EVEN THEY MENTIONED WANT TO REFUND WITHIN 24HRS AFTER CHECK OUT. 2) WHATSAPP GROUP DIDNT FUNCTION AT ALL. NEED TO SPAM OR CALL THEM TO REPLY IN THE GROUP. SO TELL ME, DO YOU THINK WHATSAPP GROUP NEEDED ? 3) CHECK IN WAS SOOO SLOW. LIKE I MENTION BEFORE, NEED TO SPAM OR CALL THEM TO REPLY THE WHATSAPP. 3PM IM WAITING AT THE LOBBY WAITING THE CLEANER GET THE THINGS DONE. AND 15MINS AFTER I ASK HER IS EVERYTHING GOOD ? EXTRA BED (REQUEST DURING BOOKING LIKE ONE WEEK BEFORE) ALREADY IN THE ROOM ? AND SHE SAID YES. UNFORTUNATELY, WHEN WE AREIVED THERES NO EXTRA BED. ASK IN THE GROUP WHERES MY REQUEST, THEY SAID THAT EXTRA BED NOT AVAILABLE AT THE MOMENT. WHY NOT MENTION EARLIERRRR ?! 4) NO BIDET IN THE FIRST AND SECOND BATHROOM. AND FIRST BATHROOM GOT SMELLY ODOUR. YUCKS 5) SECOND DAY, WHEN MY MOTHER WASH THINGS AT SINK, THE WATER GOT CLOGS AND SUPRISINGLY THE FLOOR TRAP GOT SO MANY WASTE. LIKE NEVER BEEN CLEANING BEFORE THIS. RM65 CLEANING FEE BEEN CHARGES BUT WE NEED TO CLEAN BY OURSELF. FRUSTRATED. MENTION AT THE WHATSAPP GROUP ABOUT THIS BUT THEY JUST IGNORE ME, DIDNT REPLY ANYTHING. EVEN TO SAY SORRY. UNTIL CHECK OUT AND I SEND TO THEM THE COMPLETE HOUSE PICTURE AND SEND BACK THE KEY AT THE POST BOX STILL THEY DIDNT REPLY ME. THIS IS MY FIRST AND LAST WITH HOMEBRICK. GOONA STICK WITH INFINI AFTER THIS.

House was beautiful. But dont let the appearance tricks you 🤣

Stayed in December 2023

They ask for a deposit of 300 myr, but do not indicate this in the ad, they ask to pay online via card, although some people do not have a card and it is impossible to pay online

Comfortable

Stayed in November 2023

the cleanliness is very very baddddd! wifi cannot use for the whole time during stay. smelly blanket like poop ughh never wash it and reuse for next customer ahh!?!! even the bed sheet is dirty smelly and got like big spot on it. did someone pee on it? very curious how did you manage your unit

Stayed in November 2023

Good location. Easy access to city centre. Enough pillow, water heater works. Privacy secured. Nice view. Parking available

Stayed in October 2023

Nothing

The location with nice view of skyscraper. Very near with pasar pudu so very easy to get raw food and walking distance to ikea and my town mall to get variety of food. Transport lrt and mrt also walking distance👍

Stayed in September 2023

The room was not clean and dirty.

Facilities and strategic place

Stayed in October 2023

Hygiene

The facilities and strategic place

Stayed in October 2023

Agent was so unclear about the booking request, took like 1 hour to check in the unit. Bathroom is smelly, detergent is almost finished for washing clothes. Deposit refund was taking several days instead of 24 hours after checkout the unit which was sent by the agent themselves.

Location is quite strategic, good for short stay

Stayed in October 2023

One of the two toilets was very smelly and the master room has smoke smell. Went there for kids facilities, but was below expectations.

Location. Beds and pillows provided was also generous.

Stayed in October 2023

Hello, I booked an apartment for my friend yesterday under the name of Abdalla Mohamed, who is Libyan. The building is called *Continew*,the property number b-12-02, I sent the net amount of 300 Malaysian Ringgits as a guarantee. However, I was surprised when the rental officer asked me to pay an additional 300 Ringgits, claiming that the initial payment did not cover it. When I objected, they said the initial payment was for the booking only and not for them. I would like clarification on this matter and would like to file a complaint against the property owner. Every time I contact her, she delays in responding and asks me to fill out Google Forms to join a group. I am very frustrated, and Google Forms does not accept my information. She insists on communicating only through the group, and we were forced to wait from 12:30 PM until 4:30 PM. The security did not allow us to have the key until we paid the additional amount because she claimed the initial payment was for the booking only and not for her. We always book our trips through your website, but this poor treatment, stalling, and deception is unexpected from your side. I got the evidence for all my complaints

Stayed in October 2023

Nothing

Nothing

Stayed in September 2023

Need to

Stayed in August 2023

Sux

Stayed in August 2023

AVOID AT ALL COST!! Absolutely terrible experience! Cockroaches, dirty walls, dirty fridge, leaking sewage, toilet and sink. Apartment wasn't cleaned properly when we arrived and there were some extra mattresses just thrown in the bedroom. Walls were absolutely dirty with some brown spillage on the kitchen walls, the bathroom floor was flooding because the toilet and sink were leaking. Fridge wasn't cleaned after the last people. And that was before we discovered cockroaches. We were welcomed by an apartment that was so dirty that before using anything, we had to wash it. Started washing dishes and found out that under the kitchen sink sewage water was leaking on the kitchen / living room floor. Tried to locate the source and found cockroaches living in the cupboard under the sink and under the kitchen cupboard. Saw one running around the kitchen floor before heading back under kitchen cupboards. Contacted booking.com, described the situation and said that we can't stay at a place like this for 11 nights, moved out there and asked for a refund. Didn't get any solution from booking.com as they literally disconnected calls with us and the host ignored us. The host did at first offer us another apartment of theirs, but considering the cleaning service they use (or don't) we were not willing to risk staying at another apartment in the same building that most likely would've had the same issues. We'll be taking action against the host as they've declined our refund and ignore our messages. Recommend everyone to avoid staying there, if you're not interested in having cockroaches running around and over your stuff. After reading other reviews you can see that this is a pattern for this host as they (or neither booking.com) don’t care about any cleaning or sanitizing standards that they have written down in booking.com partner requirements.

Stayed in July 2023

Cleaning after checkin had to be done on own, and there was limited information on how to engage some cleaners from the facility. This information should be in the information brief so one can arrange it easily.

The location was very ideal to travel, easy street excess. 24hr small shops nearby. Spacious and clean apartment, easy checkin process, kids loved the pool and Facility. Very safe.

Stayed in August 2023

i dont like the place and the pool is very dirty

not so , location is perfect

Stayed in June 2023

Bad service and support Ants and insects in room

Very bad experience I paid my insurance deposit and until now not received more then 20 days Please all take care

Stayed in June 2023

Need to pay for the parking but they will refund it. No elevator from basement lobby,need to use staircase and need to carry your things all the way to lobby by staircase. Dirty ceiling fan. Takes long time to return back deposit , i got back after make a complaint by calling customer service booking.com to make a complaint. Very slow response from host even they made a group chat.

Only views from balcony

Stayed in July 2023

No Table mirror, the host tell us to use the toilet mirror, there's washing machine but just hanger provided with no proper place to hang the laundry clothes. There's a black out in the unit during morning and I texted the host but no reply. They should inform the guest.

Nice big Bed, provided washing machine

Stayed in July 2023

The staff are terrible. You have to WhatsApp somebody just to get some toilet roll. Rude and unhelpful staff that wouldn’t pick up the phone. Terrible check in system that meant we had to sleep in the hotel lobby while the security laughed at us. Genuinely one of the worst places I’ve ever stayed

The pool was nice and the aircon was good

Stayed in June 2023

the security depo too expensive

many facilities

Stayed in May 2023

Be careful of hidden charge (cleaning fee etc) cause at booking.com shown Rm160+ but final price was rm260+. We had difficulties to check in cause their staff won’t pickup the call and connecting thru whatsapp group only. From the booking process (we need to fill up form including id photos and have to transfer deposit rm300), to collect keys in the mailbox (we have to again register at security guard until we found out our room did not cleaned up yet! Walking into messy and dirty bedroom were totally frustrating. Even the staff change our room to new one but still we have to repeat the check in process collect the keys at the lobby etc and move our car to 7th floor carpark. The worst thing was we had argument with security guard regarding access card. Moreover, the online staff promise us will return deposit within 24 hours but they were late. I had to follow up but they tend to ignored me. Even later they had transferred the deposit (i checked my account) but no one inform me anything.

Balcony View

Stayed in June 2023

It was unfortunately not clean when I moved in. Shower smelled like urine, kitchen was super dirty. Not even a new fresh sponge. Loudness was okay, is just main street and there you hear the cars, ambulances and trains, quite normal. With the window closed, everything was good again. Location is very ghetto like, street-hockers and very many rats. Unfortunately, I did not like the area at all. Also nothing to reach on foot.

Apartment had a lot of space, good view of the back of the city. Floor 32, which had an additional winter garden, not all floors have. Wifi was okay, now and then crashed, after reboot rund again. huge large pool. Gym somewhat lacking in equipment, more for cardio, little for muscles.

Stayed in April 2023