Jalan Dato' Isaacs, Kuala Terengganu, Malaysia
#2 of 65 hotels in Kuala Terengganu
Guests' ChoiceBased on 438 hotel reviews
9.0Cleanliness
9.4
Comfort
9.3
Location
9.4
Facilities
9.0
Staff
9.5
Value for money
9.3
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 5 May 2024
Noor
MalaysiaThe room was clean and comfortable
Stayed in May 2024
Reviewed: 4 May 2024
Ahmad
MalaysiaDapat view drawbridge kita lovee sangatt, semua best!!
Stayed in May 2024
Reviewed: 3 May 2024
Mohamad
Malaysiano comment
According to your staff during check in mentioned that morning there will serve coffee. Unfortunately, the coffee machine is not ready.
Stayed in April 2024
Reviewed: 1 May 2024
Mamz'l
FranceNothing!
Everything was perfect! The room is clean with good air conditioning and a great view of the drawbridge. Terima kasih to the staff for their kindness 🫶🏾
Stayed in April 2024
Reviewed: 1 May 2024
Thomas
GermanyDTV offered only malay channels. But you can use Netflix if you have an account.
Very nice, modern room. Clean and spacious for 2 persons. Friendly staff.
Stayed in April 2024
Reviewed: 29 April 2024
Nagappan
MalaysiaSmall room
New hotel
Stayed in April 2024
Reviewed: 26 April 2024
Tazlim
MalaysiaI will book again🥰🥰
Very very nice
Stayed in March 2024
Reviewed: 26 April 2024
Helina
BelgiumEasy and fast check-in and out. Nice staff. Clean and comfortable rooms. We had a two bedroom and we thought it would be like an apartment style, but it's actually more like two separate cojoined rooms with a small common area. Two bathrooms, fridges, water boilers for each room which was very convenient. Each room has their own entrance too! Place was central as well.
Stayed in April 2024
Reviewed: 22 April 2024
Lau
Malaysiasimple. easy.
Stayed in April 2024
Reviewed: 19 April 2024
Yearfong
Malaysianothing
stay highest floor (7th) with nice view, can see jambatan angkat from room window. Very comfort bed
Stayed in April 2024
Reviewed: 19 April 2024
Tosaporn
ThailandAll best!!!
Very happy Eid staff very nice 👍👏😊 13 April very Traffic jam The staff were very nice and helpful, allowing us to enter the hotel before 6:00 a.m. We were very comfortable because there was heavy traffic.
Stayed in April 2024
Reviewed: 18 April 2024
Rachael
MalaysiaVery noisy internally. You can hear everything in the corridor through the door and also the scraping of people’s chairs upstairs woke up us a few times. Huge windows that open fully with no locks not good for us with a toddler
Great value for money. Comfortable beds. Good location Quiet location
Stayed in April 2024
Reviewed: 17 April 2024
Ahmad
MalaysiaNothing. Everything is great 👍
- Parking space is provided. - Staffs were really helpful. - The room is clean and neat. - Bathroom is clean, toiletries are provided. - The room smells good. - There is a viewing deck for Terengganu Drawbridge inside the hotel.
Stayed in April 2024
Reviewed: 16 April 2024
Nurhanis
MalaysiaThe facilities the cleanliness & the friendly staff
Stayed in April 2024
Reviewed: 15 April 2024
Affina
MalaysiaVery clean, reasonable price and good customer service and they also have free coffee
Stayed in April 2024
Reviewed: 15 April 2024
Aqilah
Malaysia1. Limited parking spaces 2. No breakfast included (understandable as this place is new and hotel staff mentioned that breakfast will be provided in the future) 3. Limited space to hang the clothes (no issue with this actually as you can just ask the staff for more hangers) 4. Netflix couldn’t connect to the wifi (only had trouble with the TV connecting to the Netflix, but can still watch Netflix on laptop or mobile phone)
1. Good value of money 2. Nearby to tourist attractions 3. Friendly staffs 4. Assistance available 24/7 (can just WhatsApp) 5. Clean room 6. Good connection of wifi 7. Complementary welcoming drinks 8. Iron and ironing board provided (outside of the room)
Stayed in April 2024
Reviewed: 15 April 2024
Wan
MalaysiaThe town traffic.
Ample parking spaces. Walking distance to Dataran Shahbandar.
Stayed in April 2024
Reviewed: 14 April 2024
Lee
MalaysiaOur room near lift
Above expectation
Stayed in April 2024
Reviewed: 11 April 2024
Fatin
Malaysia1 of the bed not comfortable need to check the spring
Friendly staff.. Good experience with clean room
Stayed in April 2024
Reviewed: 8 April 2024
Alicia
MalaysiaThe thin walls failed to provide adequate insulation, resulting in excessive noise pollution. Throughout the night, we were disturbed by the cacophony of children's screams, echoing footsteps, slamming doors, and the beeping of the lift, lasting until the early hours of the morning.
The hotel's position was superb, situated conveniently near the city mall and a Chinese restaurant just opposite. Being brand new, the hotel boasted cleanliness throughout. The staff were helpful and welcoming.
Stayed in April 2024
Reviewed: 7 April 2024
Xian
MalaysiaCan hear the vehicle noise outside. Earplugs will do
Free parking, clean, nice air con
Stayed in April 2024
Reviewed: 6 April 2024
Shirley
MalaysiaThe pillow is a bit hard for me, maybe it is still new.
Good location, near by have restaurants. We even walk from KTCC mall back to hotel.
Stayed in March 2024
Reviewed: 27 March 2024
Dianati
MalaysiaThe location is very convenient.
Stayed in March 2024
Reviewed: 25 March 2024
Hadie85
MalaysiaThe spacious room, clean and simple furniture.
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content