Friendly and helpful staff. The room I booked was not suitable for me (walking difficulties)as the toilet was on the second floor in the room. The hotel staff was really great to help me change to a room with the toilet on the same level. The hotel is really beautiful and ambient is really good. Beautifully preserved and reconstructed old building. Great location. Will go back to stay again.

Stayed in April 2024

Nothing!

A beautiful and relaxing place to stay

Stayed in April 2024

It is just pricey for some pockets

Absolutely amazing experience to stay at East Indies Mansion. It was like travelling in time with all the comfort. Good size and comfortable room. Amazing breakfast experience. Staff was super attentious and available to support us. This hotel is also really well located and close to a variety of attractions and restaurants.

Stayed in April 2024

Very friendly and helpful hosts. Great location, spacious room.

Stayed in March 2024

No options to buy cold drinks.

Friendly service, traditional and lots of character.

Stayed in March 2024

The hotel is a gem, a historical building with large comfortable rooms. It’s a retreat. The staff is very knowledgeable and attentive.

Stayed in March 2024

Cant fault the property

Excellent location, an authentic experience, fantastic and helpful staff

Stayed in March 2024

Nothing.

The location is great. We were able to walk to many sites. Lots of good restaurants nearby. The hotel rooms were wonderful. Very quaint as in a restored mansion. We were traveling with another couple so the common spaces in the hotel allowed us to spend time together outside our individual rooms. The staff was very attentive and helpful.

Stayed in February 2024

Soundproofing

Everything else

Stayed in February 2024

Everything is excellent We would book again! One of our best stays in Malaysia

Stayed in January 2024

Nothing.

Do yourself a favour and stay here. An elegant, beautiful retreat from the incredible George Town, with thoughtful touches from staff throughout our stay. We loved it and regret we couldn’t stay longer (at least this time!). Thank you all for looking after us.

Stayed in January 2024

The breakfast was delicious, but it would be great if the selection can customisable. Parking, which is road-side parking, can be difficult to get during weekends. However, it was nice of the staff to help us with the full-day parking payment (which we later paid before checking out) during our stay there.

The staff were friendly and approachable. Our stay was comfortable and relaxing. We like the spacious rooms and deeply appreciate the experience of staying in a place with rich history and culture.

Stayed in December 2023

Nothing

Being immersed in the historical property Hospitality -including brief introductions of Penang and recommendations of where to eat

Stayed in January 2024

Given it's an older building and has gaps at the top of the walls for ventilation, it wasn't sound-proof at all. However, that's the price you pay for a restored, well-ventilated building in this style. And for the most part the other guests were respectful of the quiet hours.

This hotel was a beautiful old building. It was clean and well ventilated (important in the hot and humid weather!) and breakfast was delicious. The location was in a really vibrant area surrounded by good food.

Stayed in January 2024

no tv and no mini fridge in the room but there is a common fridge in the kitchen

home away from home! quiet and relaxing adequate lighting in the room at night clean and comfortable beds turn down service and small treats to brighten up your day friendly staff great location near pinang peranakan mansion and clan jetties

Stayed in January 2024

It was all great

Everything. This is not your normal hotel. There is an old style history that is so different to your standard place. The rooms are large, uniquely outfitted, and had a charm that is hard to find. The staff were super polite and helpful. The location is great for enjoying Penang, especially the food. We enjoyed Kapitan, The Spicy Crab, and The Black Kettle the most and all are within easy walking distance. For atmosphere, try the restaurant directly opposite the Mansion. The whole family, including our 8 and 11 year daughters, all want to come back and stay again.

Stayed in January 2024

It would have been helpful if the rooms have some tooth brushes, tooth paste, small bottles of moisturisers, cotton buds etc like other good hotels.

Overall cleanliness and location

Stayed in December 2023

This wasn’t as issue for us, but there are lots of steps and things to step over in the building, so may be a problem for those with mobility issues.

- Staff were amazing and so helpful - Very traditional building with lots of character - Varied breakfast which opened us up to different tastes - location great for walking round and exploring - clean building and rooms

Stayed in December 2023

The wifi wasn't great in our room so it was hard to plan our next day without connection. The walls and floors are also very flimsy so we could hear the upstairs guests. But everyone (us included) was extremely careful so it wasn't too disturbing.

East Indies Mansion is an extremely well-maintained heritage house in the middle of Little India. The room was big and clean. We enjoyed reading and taking pictures in the courtyard. There are so many knick-knacks and trinkets displayed around that it's almost distracting! We loved it and would love to come back again.

Stayed in November 2023

Sound insulation is very poor, that’s normal because it is an old building. We got unlucky and had very noisy neighbours (uncle and 2 nephews). Their noise bothered us both late night and early morning. Although this is the behaviour of other guests rather than the hotel itself, I do think they could have enforced their 10pm-8am quiet hours more strictly. Really a shame because the place is otherwise very peaceful. Wifi wasn’t great, but that was not a big problem for us.

Gorgeous hotel. Not necessarily the most luxurious, but just very nice. Everything looks beautifully designed, well maintaines and authentic. Our room was enormous. Staff was very friendly and helpful, without being pushy. Location is perfect to do anything in historic Georgetown by foot.

Stayed in December 2023

There was nothing we didn’t like.But we do have two observations. 1.our guests were all elderly so I believe a chair or a wall mounted rail in the shower area would be good and give stability for the people who have limited mobility. 2.Perhaps it would be good to have clear instructions on what one can or cannot cook or prepare in the kitchen area, not a big deal but a little sign may make it clearer. 3. Perhaps it would be also a good idea to remind guests when they check in that it is an authentic Heritage buildings d as such noise travels . Some of the guests may have only stayed in large hotels and don’t understand the meaning of being considerate and mindfulness.

The Hotel was perfect , authentic and very well decorated and maintained

Stayed in December 2023

We had 2 different types of breakfast and I absolutely recommend to try the Chinese breakfast. We all loved it.

Stayed in December 2023

The water heater in our room malfunctioned so we couldn't have warm or hot showers. We were given access to an alternative bathroom across the terrace.

Very friendly and helpful staff. Even when there was the occasional hiccup they were quick to troubleshoot. Ai Tee gave us some very good suggestions about where to go. Our room was very spacious and the beds were comfortable. Very quirky decor that gave it a homely touch. We enjoyed being able to bring our takeout dinner and have it in the comfort of the hotel dining room. I'm a vegetarian and it was great having Woodlands restaurant around the corner

Stayed in November 2023

Maybe a tiny fridge in the apartment would have been good

If there was breakfast, we were unaware of it. But the staff treated us to afternoon tea and looked after us very well. We had a couple of emergencies to do with a lost phone and computer problems, and they jumped to attention and solved the problems immediately, superb service.

Stayed in November 2023