Reviews of Fives Hotel Johor Bahru City Centre 3 stars
45 Jalan Wong Ah Fook, 80000 Johor Bahru, Malaysia
#66 of 166 hotels in Johor Bahru
Guests' ChoiceReview score
Based on 3203 hotel reviews
7.4Score breakdown
-
Cleanliness
7.8
-
Comfort
7.8
-
Location
8.9
-
Facilities
7.4
-
Staff
8.4
-
Value for money
7.7
-
Free WiFi
7.1
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 23 February 2024
Poh
Singapore5 reviews8.0“Great location. Value for money”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
There is no traffic light between KOMTAR and the hotel. So you will need to jaywalk across 4 lanes of road
Great location, just opposite KOMTAR and beside hai di lao. Amenities were appropriate and sufficient for the price paid. Will definitely go again
Stayed in January 2024
-
Reviewed: 18 February 2024
Wen
Singapore35 reviews4 helpful votes7.0“At the heart of JBCC”- • Leisure trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
Toilet bidet head was missing. Other than that, it is very good.
Very good location opposite Komtar JBCC
Stayed in February 2024
-
Reviewed: 18 February 2024
Zee
Singapore3 reviews1 helpful vote8.0Very good- • Leisure trip
- • Couple
- • Deluxe King Suite
- • Stayed 1 night
Preferably check in time to be at 2pm instead of 3pm. Hopes management would consider to have Spa & Massage facility in this hotel.
Location is goods. Near to shopping mall (JBCC / City Square / Galleria KotaRaya / Pasar Karat) and CIQ.
Stayed in February 2024
-
Reviewed: 16 February 2024
Alimmi
Singapore43 reviews8.0“NIL”- • Leisure trip
- • Couple
- • Executive Suite
- • Stayed 1 night
NIL
NIL
Stayed in January 2024
-
Reviewed: 16 February 2024
Gina
Portugal2 reviews6.0“Rundown hotel with good location and great staff”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted via mobile
Not well maintained
Location
Stayed in February 2024
-
Reviewed: 14 February 2024
Ek
Singapore2 reviews7.0Good- • Leisure trip
- • Family with young children
- • Family Suite
- • Stayed 2 nights
- • Submitted via mobile
The safe in the room was not working
Breakfast varieties can be improved
Stayed in February 2024
-
Reviewed: 14 February 2024
Phyllis
Singapore1 review8.0“A little set back was the comforter with a small patch of dark ‘red’ stain Look like blood stained”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
Value for money
Clean convenient
Stayed in February 2024
-
Reviewed: 13 February 2024
Abu
Abkhazia, Georgia2 reviews8.0Very good- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted via mobile
Hotel has taxi arranggement services.
Stayed in February 2024
-
Reviewed: 13 February 2024
Milind
Singapore3 reviews7.0“Overall Ok.”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 1 night
No Cupboard available in the room. No Handwash/Soap near the washbasin. Bathing water in the bathroom was lukewarm.
Location, Cleanliness, Staff Exp
Stayed in February 2024
-
Reviewed: 12 February 2024
Mohamed
Singapore9 reviews8.0“Nice and cozy”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted via mobile
I got early check in ard 12pm. So glad the Deluxe Twin room was read. The twin room was a little bigger compared to Deluxe King room. Room was clean. Aircon was good. Breakfast also good. The staff named Suzy was very friendly and helpful. Thanks Fives Hotel for the great service !
Stayed in February 2024
-
Reviewed: 10 February 2024
Miss
Malaysia6 reviews8.0Very good- • Leisure trip
- • Group
- • Deluxe Twin Room
- • Stayed 1 night
entrance (breakfast) = can make a little bit change or move table near the door so, guest who dine in not feel awkward when another guest keep coming in and look at them, and guest who just arrive will not feel a little bit suprise to see the view once the dooe opening.
for now, breakfast is good, maybe i can suggest more dishes, and your service is super good, and very clean
Stayed in February 2024
-
Reviewed: 9 February 2024
Nur
Singapore3 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
Good
Stayed in February 2024
-
Reviewed: 7 February 2024
Anonymous
Singapore1 review8.0Very good- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
The staff was super polite, very near to CIQ. Basically next door. Private parking space with a guard. Clean space all around. Room was good, clean and tidy when we came. Safe box available, chair and mirror . Toilet with bidet and tissue . Comes with toiletries as well .
Stayed in February 2024
-
Reviewed: 6 February 2024
Wen
Malaysia8 reviews8.0Very good- • Business trip
- • Group
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted via mobile
Great locations with good staff services…
Stayed in February 2024
-
Reviewed: 4 February 2024
R
Singapore27 reviews13 helpful votes6.0“My stay in FIVES”- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted via mobile
Room 1308 The Aircon is very noisy and I can't sleep the whole night.👎 There is always an interuption with the wifi in the room.👎watching movies thru Netflix is unpleasant.
Location wise is awesome👍 Just infront of a two big shopping mall which I like it so much👍 Also Nearby is a night market called pasar karat👍 Room was clean and the bed was comfy👍 Breakfast is delicious 👍
Stayed in February 2024
-
Reviewed: 4 February 2024
Suriani
Singapore9 reviews1 helpful vote8.0“Pleasant stay at Fives”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
Coffee during the breakfast was not hot
Convenient, near to malls, clean, staff was friendly and helpful
Stayed in February 2024
-
Reviewed: 3 February 2024
Jason_jcsj
Singapore20 reviews2 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
The hot water ... Just warm even I turn to the max not hot
The room was nice and big
Stayed in January 2024
-
Reviewed: 3 February 2024
Bakri
Malaysia12 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted via mobile
Smoking
Easy and comfortlocation
Stayed in January 2024
-
Reviewed: 3 February 2024
Marcus
Singapore6 reviews1 helpful vote8.0“Overall, I'm content with the hotel's location, service, and standards.”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 1 night
The room I occupied had issues with the air conditioning remote control. Despite attempting to adjust the vane using the remote, I was unable to do so. I'm uncertain whether the remote is designed to control the vane.
The hotel staff demonstrated exceptional friendliness and kindness. Despite the hotel being quite full, the receptionist went above and beyond during check-in to accommodate my request for two side-by-side rooms, doing their utmost to assist. The rooms were impeccably clean, and everything was arranged neatly and to my satisfaction.
Stayed in February 2024
-
Reviewed: 2 February 2024
Catherine
Singapore5 reviews3 helpful votes8.0“Fives hotel Johor Bahru City Centre weekend stay”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted via mobile
Only one room card issued. It's good to have 2 cards for the convenience of family members doing different activities.
Warm and friendly staffs. Superb location. Room size reasonably OK, even though there are quite a number of reviews commenting on it. Breakfast spread is good, and replenishment is done promptly.
Stayed in January 2024
-
Reviewed: 29 January 2024
Lam
Singapore7 reviews7.0Good- • Leisure trip
- • Family with young children
- • Family Suite
- • Stayed 1 night
- • Submitted via mobile
The water is not enough for bathing, and the room felt dusty.
The staff are really helpful and friendly. The location is great, just opposite the city square mall. Parking is totally free with security guard to man the carpark. Shower foam, shampoo, and toothbrush available at use.
Stayed in January 2024
-
Reviewed: 29 January 2024
Peng
Singapore3 reviews7.0“Good”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
No cupboard
Good location
Stayed in January 2024
-
Reviewed: 29 January 2024
Raphael
Singapore1 review7.0“Decent affordable hotel”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
The toilet was a little run down and the tiles looked old/dirty. The gym is only accessible via stairs from ground floor and lacked amenities like water dispenser. The TV in the room only had simple entertainment like local channels.
The bed was comfortable and the gym was decently equipped with dumbbells and machines for a quick vacation workout. The reception staff and housekeeping staff are friendly and helpful.
Stayed in January 2024
-
Reviewed: 28 January 2024
Ainshanmin
Singapore11 reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Family Suite
- • Stayed 1 night
- • Submitted via mobile
We booked the family room and there's 2 toilets in the room. One of the toilet do not have heater. Believe the heater is not working. We stayed for a night hence we didnt call them for maintenance. The restaurant dosent serve much varities of food The bedsheet not clean. As there are pieces of hairs all over
Everything especially the location.. very near to CIQ and bazaar karat. Opposite city square and komtar mall
Stayed in January 2024
-
Reviewed: 28 January 2024
Jie
Singapore12 reviews6.0Pleasant- • Leisure trip
- • Couple
- • Deluxe King Suite
- • Stayed 1 night
- • Submitted via mobile
The air-cond is not cold and old.
Stayed in January 2024
