Coffee and fruit juice don't taste good.

Stayed in April 2024

A bit slow at check-in

Cleanliness, friendly staffs, good spread of breakfast,, good room size

Stayed in April 2024

It would be better if there is sea view

Overall cleanliness is above average. Only the floor is a little bit sticky.

Stayed in April 2024

The pizza we had ie margarita pizza needed more flavours.. other food was amazing!

The staff were super friendly Food at the Mesh was great! Loved the mash potato!!! Pool was clean Room was soo big!!!

Stayed in April 2024

Bathroom tiles slippery 😢 I slip & fell down but its ok no any injured Not safety for elderly people & childrens

1. Their Room & Bathroom cleanliness 😊 2. Staff Service was excellent very polite & very helpful 3. 24hrs room services 4. Their environment 5. Worth for money

Stayed in April 2024

Some of the staff not so friendly may be because of bulan puasa but mostly of them are quite friendly.

Overall is good.

Stayed in April 2024

Me & my family recently had the pleasure of staying at Four Points By Sheraton Desaru, and I must say, their customer service was nothing short of exceptional. From the moment I walked in, the staff greeted me with genuine smiles and a welcoming attitude that made me feel right at home. The front desk was incredibly efficient, handling check-in swiftly and providing all the necessary information about the hotel's amenities and the surrounding area. What really stood out to me was the attentiveness of the staff. Whether it was housekeeping ensuring my room was impeccably clean and comfortable, or the concierge going the extra mile to book reservations at a sought-after restaurant, everyone seemed to anticipate my needs before I even had to ask. Any request was met with promptness and a positive attitude, which truly enhanced my stay. The management deserves a special mention for their role in maintaining such high standards. It's clear that customer satisfaction is a top priority for them, and it shows in every interaction. They even followed up with me after my stay to ensure everything had been to my satisfaction and to invite any feedback. Overall, Four Points By Sheraton Desaru excels in customer service, making it not just a place to stay, but a delightful experience from start to finish. I highly recommend this hotel to anyone visiting the area and looking for top-notch service in a comfortable and welcoming setting.

Stayed in April 2024

Nothing to complain about.

I liked the Ramadan Meal Celebration buffet, the water pressure in the shower was exceptional, the room was very nice and clean, and the buffet breakfast was very good.

Stayed in April 2024

Little far from major activities but staff help Arrange transport / shuttle.

Very friendly staff. Very clean and well maintained. Has a pick up from ferry terminal. Good breakfast spread.

Stayed in March 2024

nothing

clean and warm hospitality

Stayed in March 2024

Hotel guests need to fork out 5RM per day for parking. The carpark has got no shelter. Hence car will be parked under the hot sun all day. Need to tap your TnG card at carpark entrance and need to have at least 20 RM in the card.

Room was spacious and very clean. Water pressure was strong and staff were attentive and friendly.

Stayed in March 2024

Very bright,spacious and clean rooms. The hotel is barely a five min walk to the mall.

Stayed in March 2024

Just make sure body wash have stock and refill everyday

Foods are great..room are clean..staff really friendly

Stayed in March 2024

Everything was good and meet our expectation and my kids love the tent so much coz we booked the family suite. The hotel staff was really warm and thumbs up for their sweet smile :)

Stayed in March 2024

I don't like the pillow, too flat. Make up room finish only at 5pm despite telling the staff to do it early before 4pm.

Location is convenient and room is spacious.

Stayed in March 2024

During breakfast the food was fine.. but i wish they can do better for the roasted chicken.. the rest was amazing

The room looks absolutely gorgeous. The service was excellent 👌. The bathroom was clean and dry.. i had a lovely staycation. During check in/ Check out we were asisted one of the staff name iman hazwani, she was absolutely friend and well spoken.

Stayed in March 2024

Nil

Friendly staffs, great atmosphere and location. Listened attentively to all our queries

Stayed in March 2024

New and good ambience

Stayed in March 2024

Not close to beach

Value for money. Room is very nice and parking is safe.

Stayed in February 2024

-

Spacious car park

Stayed in March 2024

Open air carpark

Convenience of location to eateries

Stayed in March 2024

The Mesh restaurant served very good breakfast. However, the a la carte menu was disappointing. We ordered strip fries and a caesar salad (which were excellent), and then a butter chicken naan, and honey glazed chicken wings. The butter chicken was extraordinarily sweet and spoiled the taste, while the naan was thick and dense and totally unlike any fluffy naan I have eaten before. The chicken wings were completely tasteless, and the thick flour layer on the top wasn't fried till it was crispy and light. Quite disappointing relative to the prices charged. We also had the Selara Buffet which cost RM138 (we paid a day in advance for the discounted RM98). The food was better, especially the satay was outstandingly good, so was the whole roasted lamb, and rendang. However, some of the food were too salty, like the chili blue swimmer crabs. There were plenty of syrup drinks, but perhaps only the calamansi lime drink was good. Large quantity of food for the buffet, but quality not quite matching the asking price of RM138.

The hotel is located at the edge of the Bandar Penawar. There is a long row of shops (which mostly seemed closed) just opposite the hotel, including as Maslee Express supermarket whichh ad good deals for stuff like diapers, etc. There's a SKS City Mall just 3 min walk down the road. There's a wet market within, plus some shops selling cheap clothing , with a couple of shops selling Kickers, Lois, Edwin, and the like. There's also a Trend Master shop selling branded watches. There's only 1 Desaru Kopitiam shop selling food within the mall. A further walk out to the main road has a very long line of shops selling all sorts of things including a few food establishments. Locally, there really isn't much food available except for that few shops mentioned above. The hotel is 25 min drive (25 km) away from the cluster of seafood restaurants like Jade Garden, Restoran Sin Kong, etc, and about 10 min drive (5 km) away from the Desaru public beach. Overall, location is good - quiet suburb within Bandar Penwar, but close enough to the places like the beaches and seafood restaurants. Hotel facilities were superb. We booked the Family Room which faced the back where there was a large plot of scrub. Very quiet and tranquil. The balcony was just suitable for drying our swimsuits, not for sitting and chilling. The room itself was huge! I mean, it took quite a walk to the toilet at night... room is exactly how it apeared in the photos. The children's play tent was a huge hit with my 2 kids and it was clean and well-maintained. There were 2 double beds. The beds were plump and firm, very comfortable indeed. The room was full of cupboards, wardrobes and drawers, so plenty of storage. Toilet was very well designed and super clean. Hotel is new so facilities are all new. Swimming pool was good too - shaded in the late afternoon so suitable for swimming and playing without getting burnt.

Stayed in March 2024

Everything ok

Location

Stayed in February 2024

Late check-in (staff was too busy and forgotten to inform that my rm was ready until I check at 4.30pm), no shower gel and have to remind 3 times

Friendliness of staffs, spacious room, tasty breakfast

Stayed in March 2024