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  5. Reviews of Four Points by Sheraton Desaru

Reviews of Four Points by Sheraton Desaru 4 stars

Jalan Kempas 2, Taman Desaru Utama, 81930 Desaru, Malaysia

#4 of 14 hotels in Desaru

Guests' Choice

Review score

Based on 1629 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    8.4

  • Facilities

    8.7

  • Staff

    9.0

  • Value for money

    8.7

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 27 May 2024

    9.0
    Awesome stay!
    • Leisure trip
    • Couple
    • Deluxe King Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Nothing that I don't like about this hotel.

    Love the ambience once I stepped into the entrance of hotel.Giving me that holiday vibes,I feel so relax eventhough the weather outside makes me not so relax🤭

    Stayed in May 2024

  • Reviewed: 27 May 2024

    10
    Amazing people = amazing stay!
    • Group
    • Deluxe King Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Wardrobe have a little musty smell

    Exceptional staffs! Made everything so easy for my family and I. Definitely would recommend to have a stay here!

    Stayed in May 2024

  • Reviewed: 26 May 2024

    10
    Great place for family time
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    The games room was good, but the foozball table didn't have a ball. Someone removed it or stole it. PS4 was great,but the controls didn't have proper chargers. Should have some supervision or make guests responsible for using the room. Netflix and prime casting would be great as there isn't much activity at night in Desaru.

    The ambience and hotel location was very ideal. The staff recommendation on places to visit was in accordance with my schedule and time. Mr Ammar was exceptional, he ensured my needs were met as well.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    9.0
    Will repeat!
    • Leisure trip
    • Couple
    • Deluxe King Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The pillow..the pillow too soft and flat..if u double it still flat and uncomfortable..hope the hotel can solve it..

    Everything..staff so friendly..many shop u can go..by walk or drive..if u dont want eat at hotel u can order by fp or grab..breakfast also good..

    Stayed in May 2024

  • Reviewed: 26 May 2024

    10
    Enjoyable stay!
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    NA

    Location is very good for our liking. Not too close to the beach.

    Stayed in May 2024

  • Reviewed: 25 May 2024

    9.0
    Worth every penny
    • Leisure trip
    • Couple
    • Deluxe King Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The location is quite far from beach

    The room is so spacious

    Stayed in May 2024

  • Reviewed: 23 May 2024

    10
    clean, smells so good, best fragrance ever
    • Leisure trip
    • Solo traveller
    • Deluxe King Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    good hospitality. the things that i like the most is the shampoo smells so good

    Stayed in May 2024

  • Reviewed: 22 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Premium King Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The maintenance of the room seems a bit not good. I would suggest the hotel to increase their room maintenance regime to ensure that the rooms and facilities are in good condition. And also we are able to hear walking sound from the room above.

    The food in the restaurant is nice and delicious. Do recommend their meal in the restaurant. Good offer as well. The swimming pool and gym are nice and clean. The bed is comfy as well. The room is clean.

    Stayed in May 2024

  • Reviewed: 20 May 2024

    8.0
    Quiet and peaceful and relaxing stay
    • Leisure trip
    • People with friends
    • Deluxe King Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Not enough facilities

    Clean and tidy . Good security and safe

    Stayed in April 2024

  • Reviewed: 16 May 2024

    7.0
    Acceptable
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds and Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Toilet bidet spoil.. water all over

    Breakfast and room..

    Stayed in May 2024

  • Reviewed: 15 May 2024

    10
    Staff are friendly and helpful. Place is nice and clean.
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The swimming pool floors are abit slippery

    Nice and clean

    Stayed in March 2024

  • Reviewed: 14 May 2024

    9.0
    Well worth for money paid
    • Leisure trip
    • Family with young children
    • Premium King Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    None to state

    Location of the property where its not too busy and noisy, although it has plenty of amenities around. Facilities were in good condition and services by floor staff was excellent

    Stayed in May 2024

  • Reviewed: 13 May 2024

    10
    Great value for money
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Only a very small thing maybe can improve, corridor outside our room and lift without aircon

    Everything is good, and their breakfast is nice, and have honeydew melon in morning buffet. When we open our room door, we realise that aircon and lights are on, means we no need use our room card to activate the power supply, it was excellent.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    10
    Great hotel facilities with a lot of local food options
    • Leisure trip
    • Group
    • Deluxe King Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    only one aircon in the gym was working so it was kinda stuffy with a few people working it inside but doesn’t take away anything from my wonderful experience here

    nice location inland so there is a lot of local food options. shuttle buses that bring you to the public beach and back. pool and gym were clean and well-maintained. staff were exceptionally outstanding and provided great care and professional service throughout our stay. perfect staycation to not do anything and chill by the pool all day.

    Stayed in May 2024

  • Reviewed: 8 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe King Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    We had an amazing stay there. Breakfast spread was really good, room was spacious and clean and all staff were very nice and attentive. Definitely will come back

    Stayed in May 2024

  • Reviewed: 7 May 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Family Room with Two Double Beds
    • Stayed 1 night

    My stay was excellent. The duty managers were very helpful and friendly. I will definitely come back.

    Stayed in May 2024

  • Reviewed: 4 May 2024

    10
    Four star hotel but a five star service and experience!
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds and Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Staff were hospitable and accommodating, service top notch, lobby and room was spacious and clean. Location is great with supermarket directly opposite and many eateries nearby. The entire family loved the stay and we will definitely be back!

    Stayed in April 2024

  • Reviewed: 3 May 2024

    10
    Exceptional
    • Business trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds and Balcony
    • Stayed 1 night
    • Submitted via mobile

    None

    The breakfast menu was great...so many options. The room..is spacious and clean

    Stayed in April 2024

  • Reviewed: 2 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    In room dining was not up to the mark. Unresponsive and very slow service

    Stayed in April 2024

  • Reviewed: 29 April 2024

    8.0
    For Rooms
    • Business trip
    • Solo traveller
    • Deluxe King Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Charges for parking..Hotel guess need to pay rm5 per day... even for motorcycle..same rate..really unfair

    Room was excellent

    Stayed in April 2024

  • Reviewed: 28 April 2024

    10
    Weekend trips
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Coffee and fruit juice don't taste good.

    Stayed in April 2024

  • Reviewed: 25 April 2024

    9.0
    We will be back
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    A bit slow at check-in

    Cleanliness, friendly staffs, good spread of breakfast,, good room size

    Stayed in April 2024

  • Reviewed: 22 April 2024

    8.0
    Good value for money
    • Leisure trip
    • Couple
    • Deluxe King Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    It would be better if there is sea view

    Overall cleanliness is above average. Only the floor is a little bit sticky.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    9.0
    Amazing! My boyfriend loved the hotel!
    • Leisure trip
    • Couple
    • Premium King Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The pizza we had ie margarita pizza needed more flavours.. other food was amazing!

    The staff were super friendly Food at the Mesh was great! Loved the mash potato!!! Pool was clean Room was soo big!!!

    Stayed in April 2024

Showing 1 – 25

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