Found moth flying in from the bathroom window that is not able to close tightly due to wear out hinge and scare my kids. Manage to call the staff to get rid of it.

Overall the service apartment is clean. The view to sky, mountain and other Genting Highland facilities is exceptional.

Stayed in May 2024

far from GH centre, not much facilities around hotel

nice room and view

Stayed in May 2024

Not as spacious as expected. Quite a distance from genting, shuttle is pricey

Clean and new

Stayed in May 2024

It’s not didn’t like few of our comments Checking or checkout person need to meet in the lobby of the hotel ( not far from hotel near to MYNEWS shop If possible increase the frequency of shuttle bus ( on upon guest request can add additional trips) now every 1 hr one trip

Nice decoration and cooking and utensils and micro wave and all Cleanliness and house keeping very good

Stayed in May 2024

Just small issue that there are some small insect from window in toilet.

Location. Eventhough transport limited, but there are shuttle that have permanent schedule. Easy to check in and check out. Facility drink water is really helpful Facility and price is reasonable.

Stayed in May 2024

If Breakfast can be provided, that would be really very helpful. Specially for overseas customers \ first time customers....

Stayed in May 2024

Friendly staff & fast respond from team

Stayed in May 2024

Facilities

Very nearby to Arena and has shuttle service. Loved the location and certainly away from the noise around. Needs a bit of cleaning up especially at the rubbish counter and refrigerator. There is a certain stench (bau busuk). Fortunate I had my scent candle to set the mood right. Otherwise certainly worth the money !!! No doubt

Stayed in May 2024

Can see the mountain view

The unit comfortable and clean

Stayed in May 2024

Aircond maybe needs servicing. Also the shower door was not tight so water was leaking on the dry area of the toilet.

Very clean. The amenities were complete. I like that it had water dispenser.

Stayed in May 2024

The property is located in a area with others buildings still under construction. Construction noise can be very annoying when we open the balcony door. And there is not much of privacy too when we can see those construction workers working on the building opposite to our balcony.

The location of the property is about 4km from alll the theme parks, shoppings and casinos. As long as you have your own transport, moving around is quite convenient. If you don't have own transport, there is a shuttle bus traveling between the 2 locations with a fee.

Stayed in May 2024

The apartment could be cleaner.There was a few strands of hair.on the bedding.And there was a unpleasant smell seeping into the living room.

It was a very comfortable stay with ample space and cutleries.The facilities provided were adequate.Great location as well.

Stayed in April 2024

-Locations is not good for us since we don't have a car and hard to call Grab (Raining). Shuttle bus must pay 7 rm/pax/time. Taxi really expensive😭.

-Facilities -Cleanliness

Stayed in April 2024

Hope the host can ensure the cleanliness of the room entirely prior customer check in

I did my reservation 30min before I arrive but the check in were so fast and easy. Free parking available but slightly away from apartment but if you want to park nearby the apartment you need to pay additional RM35 for day parking or RM50 for overnight 1 day parking at apartment facility. Bedsheet and floor were dirty but when notify the host, they actioned super fast on getting their staff to replace the bedsheet and clean up the floor thou it was night hour. Overall stay were pleasant.

Stayed in April 2024

We enjoyed our stay at Grand Ion Delemen by Horizon Homes

Stayed in April 2024

Payment by card is preferrable

No breakfast available

Stayed in March 2024

Location, facilities could be better

Quality of rooms,comfort

Stayed in April 2024

The floor is a bit sticky probably due to the humidity

Clean place to stay, got water dispenser and friendly staff

Stayed in March 2024

very few restaurants options and all prefers cash only.

Breakfast options are not so good and most of the restaurants accept cash only which is very difficult for the foreigners as we prefer to use card transactions

Stayed in March 2024

The parking in different building

Enjoy the cool env

Stayed in March 2024

To pay a deposite on check in time.

I,not taking breakfast due to fasting month.

Stayed in March 2024

This review has been hidden because it doesn't meet our guidelines.

Should prepare some coffee or tea and sugar since it is not convenient to get these esp when one is new or arriving late

Breakfast not provided

Stayed in February 2024

I was there for concert and I like that there’s shuttle bus (RM7 per trip) to Arena of Stars’ building, so it’s so convenient. Just that the timing when come back is very crucial, I had to run after the concert end to catch up the last trip of bus. Will be great to accommodate to the concert timing. Overall the hotel is good!

Stayed in February 2024