No. 2, Solok Gurney 1, Penang, 10250 George Town, Malaysia
#20 of 178 hotels in George Town
Guests' ChoiceBased on 690 hotel reviews
8.6Cleanliness
8.8
Comfort
8.9
Location
9.5
Facilities
8.5
Staff
9.4
Value for money
8.9
Free WiFi
7.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 9 April 2024
Chan
MalaysiaAwkward placement of drainage hole in the bathroom/shower -- caused some temporary flooding when showering. If only there was another drainage hole for the shower water to flow out, then the toilet floor-area need not be wet and slippery after someone uses the shower. Suggestions: Could you place some hooks in the bathroom so that we can hang a towel or some clothes while showering? The number of TV channels could be increased, perhaps?
Excellent location -- you can find an outdoor hawker centre just opposite, shopping centre next door and another bigger one further along the road. The room has all the amenities you can expect from a decent hotel. Excellent and friendly staff -- thank you for making our vacation enjoyable. Would we want to stay here again? YES!!
Stayed in April 2024
Reviewed: 8 April 2024
Shawn
MalaysiaThe pillow is soft. We like more solid pillows. Hope will improve on this.
I like about the staff there, and the location is very good. It is middle of Gurney Plaza, the mall and the Gurney Drive night market. So you don't need to worry about food. There is also 7-Eleven nearby.
Stayed in April 2024
Reviewed: 8 April 2024
Ridz
MalaysiaSpacious rooms
Stayed in March 2024
Reviewed: 1 April 2024
Stephanie
MalaysiaWould prefer if there is breakfast option available since there is only food by the food court during the evening hours
The room was prepared in advance before my arrival, AC switched on which I appreciate after a busy day before arrival during the scorching heat. Service by the host is also good... changed the electric kettle for me after I requested that the kettle short circuits
Stayed in April 2024
Reviewed: 27 March 2024
Ricky
IndonesiaCan't think of any. For the very reasonable hotel rate, it's the best you can get.
Everything was great. We could check in earlier when we arrived at the hotel. Location and facility and service were great. Beds are clean and comfy. Second time staying here and I had even better experience.
Stayed in March 2024
Reviewed: 23 March 2024
Janet
New ZealandNo lift if u have heavy luggage but it can be arrange with the manager to let she know base booking prior early because it has limited capacity..
Seriously, the hawker centre and Gurney place just next to the lodge.. the food in the plaza also nice. Overall if u want close to everything.. this is your place
Stayed in March 2024
Reviewed: 21 March 2024
Woan
MalaysiaLimited carpark
Very strategic location! Located right between gurney plaza and gurney drive.
Stayed in March 2024
Reviewed: 20 March 2024
Tiffany
Malaysiano
alls
Stayed in March 2024
Reviewed: 11 March 2024
Caiping
CanadaNo fridge in the room.
Great location, close to restaurants and Lotus. Welcoming and friendly staff. Comfortable beds. Had a good sleep here.
Stayed in March 2024
Reviewed: 11 March 2024
Kok
SingaporeThe shared shower and toilet is somewhat inconvenient as the floor is then wet most of the time. The wifi signal is not very strong in the room.
The location was fantastic, particularly for shopping and food, and walks around Gurney Drive. The staff are very friendly and helpful.
Stayed in March 2024
Reviewed: 10 March 2024
Jolynn
KenyaDecent clean space. Felt safe.
Stayed in January 2024
Reviewed: 7 March 2024
Slim
CanadaInternet is slow where we were located.
Close to gurney plaza and all the local hawker food stalls, only 100 meters away. Close to Pulau tikus market as well. Easy access to local bus. Location Is prime. The accommodation is clean and comfortable.
Stayed in March 2024
Reviewed: 4 March 2024
Stephanie
Indonesiaair conditioner is leaking, too noisy from other guests (kids) from upstair.
easy check in and out, location very close to gurney plaza and hawker.
Stayed in February 2024
Reviewed: 4 March 2024
Amelia
IndonesiaThey have no lift, so if your room is on the top floor (they only have 2 floors), you have to carry your luggage up the stairs. Also if the other guests talks on the corridor, you can hear it quite loudly in your room. Another thing that can be improved is the wifi because it is quite bad, I can't use it to work at all.
It is literally next to Gurney Plaza and at night you can get food from the hawker center right in front of the lodge. There is a bus stop in front, but we took the bus that stopped at the opposite side of Gurney Plaza from the airport then walked through the mall to reach the lodge. The room has what you need to sleep, it is clean although slightly small. The bathroom is the type where when you shower, the toilet will get wet too, but it is no issue as it gets dry pretty quickly.
Stayed in February 2024
Reviewed: 1 March 2024
Muhammad
MalaysiaNothing.
The hospitality was great and the place was near to hawker place which is nice if you're non-muslim. The room also was clean and comfortable. The staff already switch the airconditioning on before we arrived.
Stayed in February 2024
Reviewed: 28 February 2024
Karen
SingaporeToilet is small, but it is clean
Very convenient location, friendly staffs
Stayed in February 2024
Reviewed: 27 February 2024
Joppy
IndonesiaLocation
Stayed in February 2024
Reviewed: 24 February 2024
Tan
Malaysialimited parking .
location is nearby hawker centre and gurney plaza .
Stayed in February 2024
Reviewed: 16 February 2024
Ridz
MalaysiaTheir best way to entertain guest an welcome so friendly and generous . Room with reasonable price is good with everything they have . 2 thumbs up
Stayed in February 2024
Reviewed: 13 February 2024
Peaceqiqi
SingaporeFor the family room n superior room is good for the queen room the stair is too danger
Stayed in February 2024
Reviewed: 13 February 2024
Oleksandr
UkraineFIrst of all, the room was rather small, no wardrobe, the bed is short (for a 185cm tall person) Actually, our luggage and things were all over the room. The window was small.
The staff is excellent, very helpful, doing all they can to facilitate your stay The location is good, near 2 big shopping malls and food market The room is clean and tidy
Stayed in February 2024
Reviewed: 13 February 2024
Hock
MalaysiaShower
Location at popular Gurney Drive, value for money
Stayed in February 2024
Reviewed: 12 February 2024
Siew
MalaysiaIdeal location.
Stayed in February 2024
Reviewed: 5 February 2024
Shahrul
Malaysiaall good staff and confi room
Stayed in February 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content