Pool was totally full of kids, no way to get in and enjoy. I think half of the building is residential and the pool is shared. The pool is why I booked this hotel so it’s disappointing

Location is good, room are good. Quiet if you ask a room opposite side of the road

Stayed in May 2024

The fridge broke down. Tv remote control not working (low battery). Extra charge if request for extra towels. If want to use kids zone, another charge will be imposed even though you are a guest. They only allow late check out until 12:30. Most hotels i went allow late check out until 1pm

The location, the pool

Stayed in May 2024

location

bed

Stayed in February 2024

The hotel is actually within / among shoplots, the entrance is not impressive but overall service is ok whilst the hotel is situated next to a very large (maybe the largest in Msia) Mydin hypermarket. not much choice in kota bharu anyway (i was expecting a standard like Marriott)

Excellent bfast, comfortable room though the setting could be better (make it more appealing - modern furnitures etc)

Stayed in April 2024

far from the city centre

ok. just ok. quiet

Stayed in April 2024

For ramadan, i don't think the sahoor worth the pay. Not much choices. You only have choices between rice and bread. Not even cereal..

The room is clean, the staff are very friendly and attentive. The most affordable and comfortable hotel in Kota Bharu. The-must-pick hotel every time i need to stay in Kelantan

Stayed in March 2024

The room is clean, the staff are very friendly and attentive. The breakfast also great. The most affordable and comfortable hotel in Kota Bharu. The-must-pick hotel every time i need to stay in Kelantan

Stayed in January 2024

easy to locate and near facilities like supermarket

Stayed in February 2024

Toilet is a little smelly. TV no movie channels. Less bathroom amenities

The hotel room is clean

Stayed in April 2024

No movie TV chanel. Not enough toilet amenities ie soap and toothpaste. Rooftop swimming pool no shades.

I love the cleanliness of the room and hotel

Stayed in April 2024

The water quality is bad.

The location,varieties of food for buffet breakfast.

Stayed in April 2024

It was strange for the toilets and showers to be built in the same space as the bedroom i.e. they are not completely sealed off - the doors were simply glass doors with gaps on the top and better, which meant they are both ventilated into the bedroom. The soundproofing can also improve as prayers seem to play almost 24/7 in the hallway, which can be heard hrough the main door. There are also too many elevators, each only accessing specific sets of floors which, despite the signage, can be confusing

The location only because we had a work event at Mydin Tunjong which was less than 5 mins walk away.

Stayed in March 2024

Good location

Stayed in March 2024

-

Nearest to shopping mall and other facilities. Easy to find food.

Stayed in March 2024

There should be room of improvement for foods. Sahur nasi mentah and pilihan tak banyak although you paid as much as breakfast price. Pernah datang for breakfast before this and sedap but sahur here was a total failure

The room was nice and spacious, good service from staff. Lif was a lil bit confusing at first, but overall everything nice

Stayed in April 2024

Parking arrangement

Everything

Stayed in January 2024

the location is a little far from the city centre

The big bed and friendly staffs

Stayed in March 2024

At this price range I would've liked the beddings and bedsheets to be fresher, white (even if it's not linen), and pressed. The bedsheets, pillow covers are too "limp/lifeless/used" for my liking. I stayed during one of the school holidays so the hallways were filled with families and kids running around from room to room wo shoes. I must've been checked in to a family floor even though I was a single traveller. Parking space is in competition with people attending events at the hotel as well as those frequenting the commercial establishments also in the same building. Offerings from the inhouse restaurants for room service are rather slim IMHO.

Close to the main thoroughfare between Kota Bharu and Ketereh, with commercial centers and shops all along either side of the thoroughfare. There is a big shopping mall just 3 minutes away with plenty of options for fast food and shopping,

Stayed in February 2024

At the lobby, there was a parking sign that said “Valet Parking”, but in actual fact there was no valet parking offered by the hotel. Booked 4 rooms, all of the rooms had issue with access card where we could not enter the room, and had to go to the concierge to reactivate the card. One of the room had aircond issue where it was leaking.

Location and parking was easy to find.

Stayed in February 2024

I wasn't lucky, because I had the worst wifi in my life at hotel room. May be it's only at that room, so escape 928 if you care about internet No slippers & face towel provided. No single sunbed at swimming pool.

Gym, restaurant, spacious room, swimming pool.

Stayed in March 2024

The chiller did not work and we have to change room.

The location was so strategic. Near to everything we need.

Stayed in February 2024

Nothing much

Nothing much

Stayed in February 2024

No bathtube. The rest was superb

Breakfast was superb

Stayed in February 2024

There were no towels, no toilet rolls provided during my first day... perhaps it was missed by mistake by the housekeeping staffs. So, i had to call the receptionist to request those items. Not only that, the TV remote control battery had run out, so it's not functioning. Therefore, i had to call again the receptionist to send staff to take a look at it. Just imagined, I did a series of phone calling when I just arrived, thanks to their lack of meticulousness.. And this experience definitely not a good first impression for this hotel. Then, the toiletries provided is 1 set only (contains shampoo, bath gel and body lotion). But the room I stayed in was a twin bedroom with two single beds, because i stayed with my co-workers. By logic, we were obviously not a couple/spouse that's why we booked separate beds. If we do not share bed, why did they think we will share toiletries??? This is the logic that every hotels should consider when providing their facilities. So, for room with 2 single beds, i think the hotel should provide 2 sets of toiletries instead of 1 set. What more, this is not a budget hotel, why they need to budget on the complimentary items? The room is for two, right? So, should provide the items in two sets.

Served mostly local foods such as Nasi Lemak, Nasi Kerabu and Nasi Dagang. Breakfast was quite variety, but this was what I expected from a 4 stars hotel. Room size was good, location near to Wakaf Che Yeh and Mydin mall. Breakfast was satisfying.

Stayed in February 2024