Jalan Tun Abdul Razak 80000, 8000 Johor Bahru, Malaysia
#6 of 168 hotels in Johor Bahru
Guests' ChoiceBased on 3460 hotel reviews
8.5Cleanliness
8.9
Comfort
8.9
Location
9.2
Facilities
8.6
Staff
8.9
Value for money
8.3
Free WiFi
8.5
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End of dialog contentReviewed: 3 March 2024
Marliah
SingaporeCarpark exits to dangerous and should have security
Foods
Stayed in March 2024
Reviewed: 1 March 2024
Amanda
Singaporevery clean and convenient
Stayed in March 2024
Reviewed: 1 March 2024
Jacqueline
SingaporeGreat location but breakfast quality & taste is average though there are ample choices.
Stayed in February 2024
Reviewed: 29 February 2024
Jonathan
MalaysiaHousekeeping team need improvement. They missed our room for the first 2 nights. Only after we inform the front desk, then the following few nights we got our room clean.
Location is great, you have 3 malls on each side. And also JB train station just beside the hotel, super convenient if you plan to visit Singapore for a short trip.
Stayed in January 2024
Reviewed: 27 February 2024
Liew
SingaporeHousekeeping could have done a better job at ensuring the toilets were cleaner - otherwise, the rest of the room was clean & tidy!
The room was spacious & clean - best of all, the hotel was centrally located which made it so convenient to go to the nearby malls like City Square & Komtar, & also to get a car to other parts of JB. Overall, a very pleasant stay!
Stayed in February 2024
Reviewed: 27 February 2024
Ivy
SingaporeThe handwash and hand lotion looks a little filthy, can make that area cleaner.
Flexible and friendly staff. Comfortable room. Quick room service.
Stayed in February 2024
Reviewed: 27 February 2024
Jimmy
AustraliaSmell in room but they sorted it out no problems
Good friendly check in good timing to on check in
Stayed in February 2024
Reviewed: 26 February 2024
Clement
SingaporeNothing in particular.
The front desk was welcoming and friendly. The rooms were clean and comfortable. The buffet breakfast spread was quite good. All the staff were polite and friendly and helpful.
Stayed in February 2024
Reviewed: 25 February 2024
Pam
SingaporeNil
Location. Next to city square mall
Stayed in January 2024
Reviewed: 25 February 2024
Muhammad
MalaysiaThe staff was not so welcoming.
The pool.
Stayed in January 2024
Reviewed: 25 February 2024
Lina
SingaporeI love the cleanliness of the room, view from room and ease for check-in. I extended my stay and I was very happy with the front desk for helping me. Excellent customer service!
Stayed in February 2024
Reviewed: 23 February 2024
Norizah
MalaysiaNothing to complain about
Good location because it is near to ciq.accessable to shopping centre
Stayed in January 2024
Reviewed: 22 February 2024
Magesuwary
SingaporeAll
Stayed in January 2024
Reviewed: 20 February 2024
Brenda
SingaporeRoom wasn't ready at checking and front desk insisted that by policy room only available after 3pm and cannot commit what time after 3pm when asked further and advised to leave our luggage at conceige
Location
Stayed in January 2024
Reviewed: 19 February 2024
Zaitoon
SingaporeNil
Very near to 2 shopping centres and throw away your CIQ wow so convenient
Stayed in February 2024
Reviewed: 18 February 2024
Yee
SingaporeThe button for the curtain in the toilet is not working.
Room is clean and big, bed is comfortable
Stayed in January 2024
Reviewed: 18 February 2024
Ibabyz
SingaporeLocation was very near to train station and shopping mall
Stayed in January 2024
Reviewed: 18 February 2024
Rickson
MalaysiaNo
very things Goood
Stayed in February 2024
Reviewed: 18 February 2024
Quraisyah
SingaporeCleanliness - 7/10 There were a few stains on the towels and cups.
Hotel is very nicely located next to CIQ checkpoint. Lobby has a very nice ambiance. The rooms were very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. Every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help! Thank you! I highly recommend this hotel
Stayed in February 2024
Reviewed: 17 February 2024
Nur
SingaporeHad to wait for check in for quite some time as room was not ready. Service recovery was great as they provided complimentary brekfast at the very least.
Location close to malls, cleanliness of room, variety for breakfast and friendly and approachable staff especially security guards at the carpark.
Stayed in February 2024
Reviewed: 15 February 2024
Yoke
SingaporeHousekeeping should make note to maintenance of the room
Did not take bf
Stayed in January 2024
Reviewed: 15 February 2024
See
SingaporeNil
Great location n comfortable room
Stayed in February 2024
Reviewed: 13 February 2024
Danny
MalaysiaThe place was clearly under staff as it took time to check-in and my request from House Keeping for complimentary water bottle never delivered (after 2 hours of waiting in the room) - which I had to go to the shop downstairs and got water for my kids.
Clearly only 2 staff that impressed me most, the staff at the reception (Mr. Vijay) and the duty manager at the cafeteria - who were the only staff smiling at the hotel. Morning breakfast was good.
Stayed in February 2024
Reviewed: 13 February 2024
Gao
SingaporeNot much to complain really, but the carpark exit, especially from level 4 or level 3 down, the ramp entrance is very very small for bigger cars to mauver.
Fancy hotel design, good room, with nice city view. The toilet is quite big. The hotel also comes with all the necessary facilities for guest to enjoy. It comes with all the expectation you have for a standard 4 star hotel. I might even argue the room and design is on par with some 5 stars. 2 malls below, good for shopping, and having fun within the JB city. Perfect short getaway place.
Stayed in February 2024
Reviewed: 13 February 2024
Jessicca
SingaporeComfortable bed, clean, good facility, nice breakfast
Stayed in February 2024
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