18, Jln Haji Saman, Pusat Bandar Kota Kinabalu, 88000 Kota Kinabalu, Malaysia
#8 of 156 hotels in Kota Kinabalu
Guests' ChoiceBased on 507 hotel reviews
9.1Cleanliness
9.5
Comfort
9.5
Location
9.4
Facilities
9.3
Staff
9.4
Value for money
8.9
Free WiFi
9.1
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End of dialog contentReviewed: 15 September 2023
Il
AustraliaHmmmmm
Located in the city. Easy to go to every direction in Kota Kinabalu.
Stayed in September 2023
Reviewed: 11 September 2023
Lim
MalaysiaNot much .. just the pillow slightly too soft
Location cleanliness facilities toiletries provided of good quality and friendly helpful staff
Stayed in September 2023
Reviewed: 10 September 2023
Raymin
Brunei DarussalamThe entrance to the pool went via a bar/club space. Awkward design.
Excellent selection for breakfast. Staff were friendly and helpful. Valets were always courteous. The live music in the lobby added to the atmosphere.
Stayed in August 2023
Reviewed: 6 September 2023
Mohd
MalaysiaHopefully property to add more tv channel especially movie ( such as HBO, netflix so on)
Interior design marvelous
Stayed in September 2023
Reviewed: 5 September 2023
Benjamin
AustraliaNothing
The pool is amazing, located near to Gaya Street where the local food and opposite shopping mall!
Stayed in September 2023
Reviewed: 2 September 2023
Aron
Hungary-
The staff were very kind and helpful.
Stayed in August 2023
Reviewed: 31 August 2023
Grace
MalaysiaCold pool water as shaded but acceptable.
Modern, great pool but cold water. Fab views.
Stayed in August 2023
Reviewed: 29 August 2023
Hj
MalaysiaNeed more reading materials
Nice and clean
Stayed in August 2023
Reviewed: 22 August 2023
Jane
United KingdomNothing
The location was great. Quite new so everything modern and clean. , The room was fabulous and very comfortable. Great breakfast with a big variety of food and fresh juice. Loved the bar with views to the islands and sunsets. Staff all very helpful and friendly.
Stayed in July 2023
Reviewed: 21 August 2023
Goh
Brunei DarussalamHow amazing the staff was , the room were huge !
Stayed in July 2023
Reviewed: 20 August 2023
Normi
MalaysiaVery nice breakfast
Stayed in August 2023
Reviewed: 17 August 2023
Santi
MalaysiaAmazing hospitality will definitely come back!! They’re welcome us and feel like home 🩷🫶🏼. Keep it up!
Stayed in August 2023
Reviewed: 12 August 2023
By23
MalaysiaThe breakfast choices are limited but the food is fantastic for each dish.
Hyatt Centric upgraded my room as i requested a sea view room for celebration with my girlfriend. It's a wonderful surprise and they even gave a complimentary welcome dessert for our stay. Very thoughtful and I would stay here again for my next trip. Wonderful staff too!
Stayed in July 2023
Reviewed: 12 August 2023
Nelson
Brunei DarussalamNone
Very new, clean and best location
Stayed in August 2023
Reviewed: 7 August 2023
Benjamin
BelgiumN/a
Lovely pool, great design/style, good location, very clean and well-maintained property (new facility).
Stayed in July 2023
Reviewed: 3 August 2023
Lauren
MalaysiaThey said my payment had been declined when it hadn’t. They were resistant to contacting their bank when I showed the evidence that the payment had been taken
Brand new. Rooms were pristine. Staff at the bar were knowledgeable and the cocktails were good
Stayed in July 2023
Reviewed: 30 July 2023
Ian
United KingdomI can honestly say there was nothing that could have been improved. We left very happy.
1. Excellent location - right across the road from a large and modern mall and also the Jesselton Pier. 2. Service - everyone we met (Reception, concierge, roof-top bar, dinner restaurant, breakfast restaurant) were super-friendly, genuine and did everything to make us feel welcome and comfortable. 3. Best buffet breakfast we had in a long time in a buzzy top floor restaurant with amazing views. 4. Outdoor rooftop infinity pool - You must make time to experience this!
Stayed in June 2023
Reviewed: 25 July 2023
Andrea
CanadaJust missing 24 hour room service (even a condensed overnight menu would be great for those of us flying in late).
Very stylish hotel in a great location. The rooftop pool and restaurant can’t be beat. Walking distance to many amenities, including the Jesselton Pier and shopping malls. Great service by staff.
Stayed in July 2023
Reviewed: 23 July 2023
Sze
MalaysiaRoom doorbell is too far from the peep hole so we r unable to see the visitor after they press the door bell.
Spacious room . Quality Breakfast and lots of choice.
Stayed in July 2023
Reviewed: 10 July 2023
Chiow
SingaporeHave to be more competitive as there are many options outside
Did not take breakfast in the hotel.
Stayed in July 2023
Reviewed: 8 July 2023
Rairanie
Brunei Darussalam8am breakfast was pretty hectic (Friday morning). Would come earlier.
Love the minimalistic interiors. The suite was excellent and spacious yet cosy. Breakfast selection was great and shout out to the pastry chef, the buffet had one of the best and airy-est croissant and pain au chocolate. Location was next to Suria Sabah so, it was very convenient.
Stayed in July 2023
Reviewed: 5 July 2023
Claire
AustraliaNew facilities, nice rooms, good buffet breakfast
Stayed in July 2023
Reviewed: 4 July 2023
Norazizah
MalaysiaNil
The ambient and the ever friendly staff (especially Erra who assisted in my check in request for my upcoming visit & Kenny the attentive and helpful coffee house personnel)
Stayed in July 2023
Reviewed: 3 July 2023
Ding
SingaporeUpon check-in, we asked for an extension of our stay given that we had a late flight. The reception was not able however to provide us a response until the last day. This could have been better handled
The location was very convenient, and the views are superb. The facilities are well-maintained and the buffet breakfast is excellent!
Stayed in June 2023
Reviewed: 3 July 2023
Halimi
Brunei DarussalamLack of 24-hour room service
Convenient location and not too crowded
Stayed in July 2023
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