Lot 184 Lorong Minyak Gas Off Jalan Sultanah Zainab, 15050 Kota Bharu, Malaysia
#3 of 61 hotels in Kota Bharu
Guests' ChoiceBased on 1805 hotel reviews
8.4Cleanliness
8.8
Comfort
8.8
Location
8.6
Facilities
8.7
Staff
8.9
Value for money
8.6
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 4 May 2024
Syazana
MalaysiaFriendly staff and have entertaiment at thelobby
Stayed in April 2024
Reviewed: 3 May 2024
Hasnee
MalaysiaCoincide the aircond does not fully function at my room.
Food and abeyance of the hotel.
Stayed in April 2024
Reviewed: 1 May 2024
Merle
AustraliaFront reception staff very helpful, understood minimal English. Checking in was smooth. Our room had everything we needed in a very compact design. Bed was comfortable, toiletries supplied, mini fridge. We had a meal at the restaurant (was average) as everything else seemed closed on Sunday. Front desk organised taxi for 3.30am to wakaf bharu station to catch the jungle line train.(50 ringgit, bit steep but reliable. We couldn't schedule a grab) Was a 1 night quick stay, but would recommend.
Stayed in April 2024
Reviewed: 1 May 2024
Kian
MalaysiaToilet and shower separated
Location
Stayed in April 2024
Reviewed: 19 April 2024
Haris
MalaysiaBathroom pretty small
Good locality & parking facilities
Stayed in April 2024
Reviewed: 17 April 2024
Azman
MalaysiaThe mini fridge in the room does not work.
No-fuss comfortable stay.
Stayed in April 2024
Reviewed: 16 April 2024
Sarah
Malaysia𝓣𝓱𝓮 𝓽𝓸𝓲𝓵𝓮𝓽 😭
𝓑𝓻𝓮𝓪𝓴𝓯𝓪𝓼𝓽 𝓸𝓴. 𝓛𝓸𝓬𝓪𝓽𝓲𝓸𝓷 𝓰𝓸𝓸𝓭
Stayed in April 2024
Reviewed: 16 April 2024
Nadiah
MalaysiaThe hotel restaurant didn't use fresh seafood in the meals.
Clean comfortable rooms. Staff was very friendly and helpful.
Stayed in April 2024
Reviewed: 15 April 2024
Andrey
MalaysiaThe breakfast tends more to Malaysian food, and I would recommend to add a bit more western cousine. Coffee was only Americano, Capuccino, and others you need to pay, but overall breakfast is still nice-had some local food which haven't tried before. Also, I do appreciate omelet and noodles station
The hotel is very nice and modern, in the lobby there are free games for kids: air hokey, football and playground for little ones. Also at the lobby you can grab a welcome drink or buy snacks/soda at a vending machine at a reasonable price. The rooms are great, have a lot of ammendies, tv has a good selection of movies to watch. The bed is nice and comfy. The shower is great and clean, I have enjoyed its tropical shower with good water pressure The room we booked had a 2 spare rooms with a great balcony as a surprise which we enjoyed a lot. My wife greatly appreciated the capsule coffee machine with free coffee. I would definitely recommend this hotel to stay for families.
Stayed in April 2024
Reviewed: 12 April 2024
Ogydaus
Malaysiathe toilet is ridiculous with the frosted door/mirror that would definitely not suitable for family that we have to cover with few towels. to make it even worse the smell when u take a d*** for not having a fully covered wall so everybody need to smell it.. oh my! Please do something to fix it because the toilet situation was the only point that made me not planning to return
the kids section at lobby - my kids loved it
Stayed in April 2024
Reviewed: 28 March 2024
Zulkarnain
MalaysiaNothing
Hotel style
Stayed in March 2024
Reviewed: 13 March 2024
Khaulah
Malaysiai'm not sure
the room was clean and comfy
Stayed in February 2024
Reviewed: 9 March 2024
Doreen
MalaysiaBreakfast buffet
New, clean, modern
Stayed in December 2023
Reviewed: 5 March 2024
Azaini
MalaysiaGood, location is center of KB, clean, water filter for drinking provided inside. Booked for a friend.
Stayed in February 2024
Reviewed: 4 March 2024
Nick
United KingdomHelpful staff
Stayed in March 2024
Reviewed: 3 March 2024
Mohamad
MalaysiaFood n pool-no pool for kids
Good facilities
Stayed in February 2024
Reviewed: 3 March 2024
Mohd
MalaysiaNo
All
Stayed in March 2024
Reviewed: 1 March 2024
Siti
MalaysiaRegistration system was down and we had to wait for almost 1 hour. 1 of the room given to us was occupied (not a vacant room)
Stayed in February 2024
Reviewed: 27 February 2024
Najwa
MalaysiaEverything is good except for the sink area.
Stayed in February 2024
Reviewed: 26 February 2024
Nursyafiqa
Malaysiabathroom lil bit smaller
modern and cozy
Stayed in February 2024
Reviewed: 25 February 2024
Sim
MalaysiaSofa bed has stains
Location near to attractions and malls
Stayed in February 2024
Reviewed: 19 February 2024
Mohd
MalaysiaParking, got valet reserve parking but no one assist for the valet, need to walk and inform the receptionist
Strategic location
Stayed in February 2024
Reviewed: 18 February 2024
Muhamad
MalaysiaEverything was good....
Stayed in December 2023
Reviewed: 16 February 2024
Norashikin
MalaysiaThe breakfast, the hotel had provided the basic food and the taste is quite good. The location of the hotel is very strategic in which the location was near with self-laundry, 7e, clinic, restaurant and mall. Already be a member of the Accor and will use the facilities in future.
Stayed in February 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content