No.36, G-02, Jalan Sungai Ujong, 10100 George Town, Malaysia
#113 of 183 hotels in George Town
Guests' ChoiceBased on 899 hotel reviews
7.5Cleanliness
7.7
Comfort
7.7
Location
8.9
Facilities
7.4
Staff
8.2
Value for money
7.8
Free WiFi
7.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 October 2023
Sue
United StatesHotel is located in busy street that we can hear the noise some time. The bathroom no separation between toilet and shower.
Great location and wonderful breakfast buffet.
Stayed in October 2023
Reviewed: 16 October 2023
Albert
MalaysiaNone
During all my previous stay, the room was small & compact but nevertheless still clean & comfortable. This current stay, Booking upgrade me to a bigger room without any extra charge. This room was bigger and I felt very comfortable. I hope to get the same upgrade during my next stay.
Stayed in October 2023
Reviewed: 15 October 2023
Tang
MalaysiaNothing
The room abit small
Stayed in October 2023
Reviewed: 9 October 2023
Intan
MalaysiaParking space available but limited.
Walking distance to mall, famous food stall/restaurant.
Stayed in October 2023
Reviewed: 3 October 2023
Chui
MalaysiaBreakfast area change to 1st floor and was told due to big group of India guests occupied , environment not good and food provided was very limit variety
Stayed in September 2023
Reviewed: 28 September 2023
Katina
AustraliaWe booked a suite, but the room was not as large as anticipated, but comfortable nevertheless.
Great location and renovated room. Good wifi, water pressure and hot water.
Stayed in September 2023
Reviewed: 27 September 2023
Loretta
AustraliaStaff and location excellent
Stayed in September 2023
Reviewed: 25 September 2023
Mohd
MalaysiaFood breakfst need improvement.
Staf freandly
Stayed in September 2023
Reviewed: 20 September 2023
Kaysha
MalaysiaParking was the only problem, they should allocate parking for guest.
The Room was super comfortable, good location
Stayed in September 2023
Reviewed: 19 September 2023
Sot
MalaysiaGreat location
Stayed in September 2023
Reviewed: 7 September 2023
Sherwyn
MalaysiaThere is no car park provided by the hotel, we have to park at the street parking which is difficult to get, moreover it is a busy street. The room is very small for two pax, especially the bathroom, when taking a shower the toilet bowl next to it will get wet too ( if I am not mistaken, the bathroom is smaller than Genting First World Hotel)
It is located in the strategic areas and walking distance to places such as hawker food streets in Kimberley Road, Chulia Street, Chowrasta Market, Lebuh Keng Kwee and Komtar
Stayed in September 2023
Reviewed: 6 September 2023
Bren
AustraliaThe location is good.
Stayed in September 2023
Reviewed: 3 September 2023
Ika
MalaysiaRoom too small!
Stayed in August 2023
Reviewed: 30 August 2023
Junaidah
Malaysiatoo hard to get a parking there..
all great for me especially food.. nice view
Stayed in August 2023
Reviewed: 30 August 2023
Hanizah
MalaysiaThe location was strategic. Very near to mall.
Stayed in August 2023
Reviewed: 28 August 2023
Akshay
IndiaFacilities, breakfast wasn't good- very basic food with no options.
Location is very central. 2 mins walk from the main bus stand, 10-15 mins walk to the Georgetown historic lanes.
Stayed in August 2023
Reviewed: 27 August 2023
Ian
AustraliaNothing. Everything was good.
Great service provided by all the staff. Front desk staff were welcoming and friendly as was everyone in housekeeping and the restaurant. Very good breakfast with lots of choices. Rooms are clean and the hotel is in a great location, close to everything. Perfect place to stay in Penang.
Stayed in August 2023
Reviewed: 22 August 2023
Sharmila
SingaporeNil
Great hospitality, and the breakfast was good. Very convenient as it is in the Smack of everything
Stayed in August 2023
Reviewed: 21 August 2023
Azlina
Malaysiagood
Stayed in August 2023
Reviewed: 20 August 2023
Ian
AustraliaNothing, everything was good
Central location close to everything. Rooms were very clean and the breakfast was fantastic with lots of options at the buffet. Jamal in the restaurant was so friendly and efficient, he is a great asset to the hotel. Cleaning staff did a great job as well and were really helpful, as was the security guard.
Stayed in August 2023
Reviewed: 18 August 2023
Selvandiran
MalaysiaGood and Clean Room..Bathroom could be better.
Stayed in July 2023
Reviewed: 15 August 2023
Lay
TaiwanNil
Location Price
Stayed in June 2023
Reviewed: 15 August 2023
Lay
TaiwanNil.
Location
Stayed in June 2023
Reviewed: 15 August 2023
Albert
MalaysiaRoom too compact and limited space. No mini fridge.
Hawker stalls within walking distance.
Stayed in August 2023
Reviewed: 13 August 2023
Nafisah
SingaporeNothing.. all good
Concierge, security guard ( handsome young man), breakfast good.
Stayed in August 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content