ROOM - GOOD VIEW - FANTASTIC BREAKFAST - EXCELLENT

Stayed in February 2024

Steps from ground to house is a bit steep and huge step not suitable for people having knee pain and not wheel chair friendly property. Whole house floor are wood and is very slippery ( but hotel provide in house slipper) which still need to be careful about when you walk a bit fast inside the house. There is fire stove but not able to cook as it is cater for VIP guest private chef to cook inside the property, so we just have to find alternative to have our dinner that night. This property are good for 10 people as the space are so spacious although room with bed only can cater for 6 people but if management can allow 10 people and we still have space to sleep even with no bed and I bet many people are willing to stay there with those price range. Although, i paid for the extra person and yet it didnt comes with extra bed, the price comes with buffet breakfast only. Utensils like spoon, fork, cutter also only good for 6 people. This property are located inside Sabah Park, any guest go inside Sabah Park have to pay RM10 for each adult irregardless if you are sutera Sanctuary Guest or not. But the fee according to Sutera sanctuary front office are good for 3 days in and out Sabah Park. Which I think Sutera Sanctuary should have some collaboration with Sabah Park to waive fee for their guest in future. About the BBQ, even just in front of the Kinabalu Lodge there is a small hut with a small BBQ pit provided, I was inform by the front office staff that we cannot have BBQ there and we have to go further from our lodge which is beside the roadside to do our BBQ, this one also Im abit dissapointed, I think Sabah Park and Sutera Sanctuary need to have a thorough discussion or maybe sutera Sanctuary staff need to be very familiar with this(front office staff said cannot BBQ in front of Kinabalu Lodge but another staff who pass there when we ask he said can have BBQ there!?

Is a whole house lodge, kinda old wooden floor( very slippery floor somehow inhouse slipper provided) , 3 rooms come with their own bathroom, master room have spacious bathtub, super king size bed, tv and lounge space for relaxing with forest view, design are clean and simple with many small and big comfy pillow, fire place are great hotel staff will assist with starting the firewoods with a small chargeable fee. In front of the hkuse have a small hut and small bbq place for BBQ, each room have a portable heater device. The view of Akinabalu is stunning. Love it, parking space just enough for 3 to 4 cars. There is a sliding door near to kitchen dining area and have straight view of akinabalu and the balcony outside have table and chair where we can sit and enjoy a cuppa of coffee and watch mother nature and the breeze of cold wind. The Nature inside sabah park never stop to mesmerize me since i was childhood wayyyyyy before sutera sanctuary take over the place. Kudos to Sabah Park you guys did great work to preserve our mother nature. I love the cold temperature everytime I visit sabah park. Liwagu restaurant offer some variety of menu, bread with pastry, egg and laksa station cook by chef, buffet style breakfast not too bad, we have nasi lemak, fried noodles, sausage, hash brown, chicken. Chicken curry, potato curry puff, prata, turkey ham, fruit and juices, yogurt only one flavor, pastry, dimsum and mini pao, congee porridge with variety of topping,

Stayed in February 2024

Labels, and room/park info needed. Staff were all kind and pleasant but overall, everything was disorganized from check in to transport, and maintenance. Feels like their was no overall manger. There are outside spot lights that get turned on (and light room through top windows) but we were not sure how to turn off. They responded first night but not second until we actually found slightly hidden switch outside on our approach deck. Very frustrating that they didn’t just tell us about switch!!! Overall, park seems to only focus on climbers and is missing big opportunity for other non climber visitors. Printed materials of walk times and trails out of date.

The area is very unique and mountain (when you can see it) is beautiful. We stayed in Nepenthes King room as booking covers many different property types here. Room was in good location (Unit 12 at end), fairly private with deck next to the trees. Bed and room was comfortable and spacious. Could be a dream with better service and info.

Stayed in February 2024

No proper double lock on The Door

Remoteness And close To The jungle

Stayed in February 2024

Probably will need some minor repair work on the shower room door

Location is great, good natural cold breeze. Bed is comfortable, common pantry room with complimentary drinking water, tea and coffee, hot shower. It is good for a short stay for my room type before and after climbing Mount Kinabalu

Stayed in January 2024

Pricey

Amazing location and super staff

Stayed in December 2023

Entrance to Kinabalu part for tourists is expensive! Although there’s a 3 days access, it’s useless for those staying for a day! Room had no heater so it’s too cold. Window above the door shows bright light through the night, hard to sleep!

Located at Kinabalu park which is convenient!

Stayed in January 2024

The Slow or no wifi connection at all. The TV in Peak Lodge 1 is not working . Peak Lodge 1 & 2 shower tiles not clean and Summit Lodge Shower room water flooding due to unclean floor trap.

This review is for our accomodation from 19 to 21 December 2023 at Summit Lodge, Garden Lodge, Peak Lodge 1 & Peak Lodge 2. The accomodations are comfortable, niece ambience with great view of the Mount Kinabalu and perfect natural surrounding atmosphere. We did see Rainbows too. Very relaxing .Staff. Accomodative and Responsive Service Staff in all areas. Great food served at the Liwagu Restaurant.

Stayed in December 2023

Distance to the suite

Should provide a buggy transport. The lanes to our suite is too narrow for the van.

Stayed in December 2023

That the door to the second level occupied by other tenants was not locked. So they could have come down to our level 1 when we were sleeping.

Spacious, value for money

Stayed in December 2023

Poor service: (1) requested via booking.com for 2pm checkin but still being told need to wait till 3pm (2) there was quick shuttle from reception to lodge, which is good but I was told the driver will come soon. No more info and the staff went disappeared for other task. There are multiple cars and drivers at that area, how should I know when it comes and I shall go onboard ? (3) finally I got onboard and figured out the satff forgets to give me the room key Room maintenance (1) window somehow not able to be fully closed, so the cold wind kept coming

Good location and access to multiple trails

Stayed in December 2023

Some of the woodwork on bathroom doors for example,e could do with a lick of paint. It’s possibly quite overly expensive for what it is- BUT it’s in a truly unique place- so I guess worth it really.

We had the king rooms with a fireplace 9- rooms smelt a bit smoky- very nice decor - lovely terrace to sit and read a book. We were in the Nepthenes suite- The nearby restaurant was excellent - food quite good- the Asian food good- very spicy. Breakfast good- nice Asian selection and pastries, fresh fruit and yoghurt fruit juice and tea and coffee available. We were not there to climb the mountain but we did spend a few hours hiking some of the trails in the park.

Stayed in December 2023

none

room excellent view ok breakfast excellent

Stayed in November 2023

no internet for the kids to use, but im totally fine with it.

the lodge, the location and the nature.

Stayed in December 2023

The rooms are aged and could be upgraded with more modern facilities. Wifi connection is poor.

The lodges are conveniently located in the National Park and walking distance to the amenities. Good view of Mount Kinabalu from the lodges. The breakfast in the restaurant is excellent! The xmas decoration is nice and bring out the festive ambient.

Stayed in December 2023

Bathroom in poor condition especially walls and floor.

Proximity to the scenic Mt Kinabalu

Stayed in December 2023

Malfunction of one of the toilets during our stay at Summit Lodge. No waiver for kinabalu park entry fee. Option of both rooms having king/queen size beds At Summit Lodge.

The view of KK mountain early in the morning. Comfort for traveling with baby.

Stayed in November 2023

The furniture and fittings were abit dated. Don't expect 5 stars fittings. No deal breaker for me family.

Breakfast have a lot of variety. My son loves it. The peak lodge come with a pantry, living room and two bedrooms. It come with a cosy fireplace as well Enjoy the fresh air on our morning walk along the numerous trials. Check-in was a breeze despite our late check in around 6pm. Responsive and friendly staffs. living amongst the nature so expect to see some bugs around the accomodation .

Stayed in November 2023

No WiFi but the place gets excellent cellular reception. Being in the nature, do expect some visits from your friendly insect friends.

Staff were very helpful and friendly. The lodges are situated within the Kinabalu park so you wake up to a breathtaking scenery of the mountain. It gets chilly in the evening and early morning. Our large king bed was super comfy. Breakfast was decent.

Stayed in November 2023

The Liwagu suite was somewhat outdated in comparison to the photos of the other lodgings. The power goes out frequently (thankfully they have emergency lights), and it's a bit annoying to wait half an hour for the water heater to kick on. The view from the patio partially looks onto the restaurant balcony, which means if people are drinking late you hear everything. Unfortunately during our stay someone decided to start using power tools at about 11pm, which we had received no warning about and kept us from sleep. I'd recommend spending a little more if you can to book one of the newer suites. If you can't, Liwagu is spacious, comfortable and decently outfitted.

The location can't be beat, the Silau Silau trailhead is basically right there. We stayed in the Liwagu suite which was much bigger than we expected and a good home base for our day hikes. The beds are massive and quite comfortable. The staff were friendly and helpful. We were also very pleasantly surprised by the quality and variety of the buffet breakfast!! Lots of both western and Malaysian options to choose from, and frequently refreshed.

Stayed in October 2023

Poor ventilation and the sewage smell was too strong.

It is a nice place to chill and relax. The room is clean and comfortable but given both my friend and myself are sensitive to our surrounding, we were not able to sleep well during our stays. The staffs are friendly and helpful but most of all, love the dogs there who kept us accompany when we walk to and fro from our room to the restaurant. Felt very protective😁 Point to note: there are no fan nor air con. But the weather is cold enough to keep you cool.

Stayed in October 2023

The bathroom is totally outdated! The water heater is difficult to use, need long time to get hot & the next person need to wait for the water to be warm again. The bathroom need a total upgrade

Room was clean & spacious

Stayed in October 2023

Slight walk to where we had to park the car

Beautiful room

Stayed in August 2023

Less choices of F&B outlets

Well maintained and clean

Stayed in June 2023