Jalan Tun Fuad Stephen, Sinsuran, 88000 Kota Kinabalu, Malaysia
#11 of 156 hotels in Kota Kinabalu
Guests' ChoiceBased on 1878 hotel reviews
8.9Cleanliness
9.3
Comfort
9.3
Location
9.3
Facilities
9.1
Staff
9.4
Value for money
8.8
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 May 2024
Hambug
Malaysianothing
everything was excellent 👍👍👍
Stayed in May 2024
Reviewed: 27 May 2024
Mohan
SingaporeBf.lacation
Location.food..friendly staff.
Stayed in May 2024
Reviewed: 25 May 2024
Hamdan
MalaysiaI think the outside glass windows need to be cleaned regularly because the dirt outside blocked the nice view
The room size is just nice, with more than enough plug point at multiple sides of the room, make it very comfortable for charging every electrical gadgets ... the bed and pillows are so comfy, with very clean linen and towels. The foods are marvelous, love it. So many choices for breakfast from local to western menu. Dining area is spacious and comfortable. The most important thing is a declaration of HALAL certified.
Stayed in May 2024
Reviewed: 25 May 2024
Maya
Malaysiaa bit pricey
very friendly staff, amazing breakfast buffet, very nice rooms and bathrooms, lots of space in the rooms, central location
Stayed in April 2024
Reviewed: 24 May 2024
Magdalena
PolandNothing to complain. Huge and comfortable room with many amenities, beautiful view from the window to the sea and the sunset. Great food, lot of choices and everything was very tasty. Professional and helpful service.
Stayed in May 2024
Reviewed: 22 May 2024
Cathy
MalaysiaThe fluctuating temperature of the shower
Clean, spacious, comfortable beds, beautiful rooftop view of the sunset, friendly and polite staff
Stayed in May 2024
Reviewed: 21 May 2024
Andrea
DenmarkAll was great
The hotel’s pool and rooftop bar was amazing (especially if looking for a place to watch the sunset) but most of all I loved the staff - all were kind and helpful from start to finish.
Stayed in May 2024
Reviewed: 20 May 2024
Noreen
United KingdomPool freezing and location only good fort a city trip
Large rooms and good breakfast
Stayed in May 2024
Reviewed: 20 May 2024
Nur
MalaysiaFar from eateries, so hv to take grabcar
Spacious, cleanliness, great breakfast spread, greats staffs
Stayed in May 2024
Reviewed: 20 May 2024
Darren
Singaporecleanliness could be improved - carpets were stained and in need of a deep clean. Some areas in bathroom not cleaned. Bath amenities were surprisingly basic. Breakfast (room service) portions were huge but disappointing
well located in the city plenty of food and markets nearby super friendly and helpful staff, great service spacious rooms
Stayed in May 2024
Reviewed: 19 May 2024
Ahmad
Brunei DarussalamEverything nice👍
Stayed in March 2024
Reviewed: 18 May 2024
Maher
NetherlandsNice, spacious room with a beautiful sunset view. Breakfast is very good. Good location and nice staff. Nice pool area.
Stayed in April 2024
Reviewed: 17 May 2024
Kwong
MalaysiaThe smell of the bird stool at the hotel entrance is horrible.
The hotel is well located with Central Market, Fish Market and Night Market nearby. Satff are very polite and helpful. The room is clean with comfy bed and amenities.
Stayed in May 2024
Reviewed: 17 May 2024
Nicholas
United KingdomNo bad words for this hotel.
The hotel has outstanding facilities, staff and catering. Our room was fresh and cleaned daily, with a gorgeous view of the KK waterfront and sunset. We had breakfast included, which was excellent quality and had a great variety of food everyday. Staff were hospitable and very helpful. The value for money is great considering the prestige of this hotel chain.
Stayed in May 2024
Reviewed: 16 May 2024
Hon
MalaysiaThere's no private beach access
Fantastic sunset view with white egrets coming in to roost and sleep on the trees in front of the swimming pool which is on the 2nd (3rd) floor where there's a small bar. Although there's no access to the beach, there is the quayside row of bars and Italian restaurant just 300 m walk in front of the hotel (crossing a busy main road). Behind the hotel are lots of small shops (not really selling anything attractive to tourists BUT there are 2 kopi tiam (traditional non air-conditioned coffee shops) within 80 m selling 1) pork noodles 2) selling tom yum, curry and prawn noodles and also wah tun hor. They open at 7-4pm only. Further on behind the hotel around 900m is KK garden which has a few seafood restaurants, the one I would recommend is Shiang Tian. Lots of Korean tourists seem to like it there cos there's lobsters, crabs, fish etc
Stayed in May 2024
Reviewed: 14 May 2024
Isabelle
GermanyThe smell of the fish market is disgusting and therefore relaxing at the pool and rooftop bar is not so great. Room is a bit old and run down, e.g. the bathtub is dirty and rusty.
Very modern, nice location, totally friendly staff and very good breakfast with lot of options. Also the room service is delicious and affordable. We had a very beautiful ocean view. The gym is great, it has everything you need.
Stayed in May 2024
Reviewed: 13 May 2024
Alice
AustraliaLovely staff, spectacularly lovely
Stayed in May 2024
Reviewed: 13 May 2024
Jungsun
GermanyFirst night couldn't sleep at all, facilities are old and in the room Marriott standard scan was not there. Just old not tidy and dusty ...it seems like empty for a while.(they already told me fully book, at this point I do not understand, I have sent an email told I will be late check in...) However, appreciatively some reaction from the best staff _ changed the room and gave me smiles.
Location is perfect Near the markets and nearby lots of good restaurants and great massage places (really nice prices) facilities are old but great staff. They are all open ears. Thank you I have enjoyed it your hospitality in the end. If I come back to KK. I will come back to you.
Stayed in May 2024
Reviewed: 11 May 2024
Hairol
Brunei DarussalamRoom was facing the afternoon sun so it was a bit warm, the AC was a bit weak.
Free parking, good staff, room was huge with a nice view. Buffet dinner and breakfast was good. Hotel location opposite market and in the middle of town. Check in and out was smooth
Stayed in May 2024
Reviewed: 7 May 2024
Skjall
United Arab EmiratesVery comfortable hotel
Stayed in April 2024
Reviewed: 7 May 2024
Amhari
Malaysiatoilet stuck twice, reception queue
location, breakfast , bed, 24hr door man
Stayed in May 2024
Reviewed: 6 May 2024
Huan
ChinaThe house keeping may need improvement. Only the washroom is cleaned every day. The beds were not made. Once the towels that have been used were left at the corner and not taken away.
The room is large and has a good view of the sea. The attendants at the dining hall are very friendly and provide good service. We are welcomed and guided to a table, and asked if we need any drinks.
Stayed in May 2024
Reviewed: 2 May 2024
Nur
MalaysiaFood could be improved. It was good but not the best.
Everything is perfect! From the very start, staff are super accomodating to my request. She even helped me with my marriott bonvoy account. Locationwise, couldnt be better. Very near to the markets, servay supermarkets are within walking distance.
Stayed in April 2024
Reviewed: 2 May 2024
Alubah
MalaysiaStaff were very helpful, chief waitress at cafe anne wong very friendly
Stayed in May 2024
Belgrade, Serbia
Porto De Galinhas, Brazil
Sauze di Cesana, Italy
Sao Paulo, Brazil
Rome, Italy
Ferrières, Belgium
Mestre, Italy
Deventer, Netherlands
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content