Jalan Tun Fuad Stephen, Sinsuran, 88000 Kota Kinabalu, Malaysia
#11 of 157 hotels in Kota Kinabalu
Guests' ChoiceBased on 1847 hotel reviews
8.9Cleanliness
9.3
Comfort
9.3
Location
9.3
Facilities
9.1
Staff
9.4
Value for money
8.8
Free WiFi
8.8
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End of dialog contentReviewed: 14 May 2024
Isabelle
GermanyThe smell of the fish market is disgusting and therefore relaxing at the pool and rooftop bar is not so great. Room is a bit old and run down, e.g. the bathtub is dirty and rusty.
Very modern, nice location, totally friendly staff and very good breakfast with lot of options. Also the room service is delicious and affordable. We had a very beautiful ocean view. The gym is great, it has everything you need.
Stayed in May 2024
Reviewed: 13 May 2024
Alice
AustraliaLovely staff, spectacularly lovely
Stayed in May 2024
Reviewed: 13 May 2024
Jungsun
GermanyFirst night couldn't sleep at all, facilities are old and in the room Marriott standard scan was not there. Just old not tidy and dusty ...it seems like empty for a while.(they already told me fully book, at this point I do not understand, I have sent an email told I will be late check in...) However, appreciatively some reaction from the best staff _ changed the room and gave me smiles.
Location is perfect Near the markets and nearby lots of good restaurants and great massage places (really nice prices) facilities are old but great staff. They are all open ears. Thank you I have enjoyed it your hospitality in the end. If I come back to KK. I will come back to you.
Stayed in May 2024
Reviewed: 11 May 2024
Hairol
Brunei DarussalamRoom was facing the afternoon sun so it was a bit warm, the AC was a bit weak.
Free parking, good staff, room was huge with a nice view. Buffet dinner and breakfast was good. Hotel location opposite market and in the middle of town. Check in and out was smooth
Stayed in May 2024
Reviewed: 7 May 2024
Skjall
United Arab EmiratesVery comfortable hotel
Stayed in April 2024
Reviewed: 7 May 2024
Amhari
Malaysiatoilet stuck twice, reception queue
location, breakfast , bed, 24hr door man
Stayed in May 2024
Reviewed: 6 May 2024
Huan
ChinaThe house keeping may need improvement. Only the washroom is cleaned every day. The beds were not made. Once the towels that have been used were left at the corner and not taken away.
The room is large and has a good view of the sea. The attendants at the dining hall are very friendly and provide good service. We are welcomed and guided to a table, and asked if we need any drinks.
Stayed in May 2024
Reviewed: 2 May 2024
Nur
MalaysiaFood could be improved. It was good but not the best.
Everything is perfect! From the very start, staff are super accomodating to my request. She even helped me with my marriott bonvoy account. Locationwise, couldnt be better. Very near to the markets, servay supermarkets are within walking distance.
Stayed in April 2024
Reviewed: 2 May 2024
Alubah
MalaysiaStaff were very helpful, chief waitress at cafe anne wong very friendly
Stayed in May 2024
Reviewed: 1 May 2024
Sharifah
MalaysiaAccessibility & road congestion into the premises
Its location to the attractions
Stayed in April 2024
Reviewed: 30 April 2024
Eileen
United KingdomNothing
Great position and walking distance for all the ferries to the islands and the harbour side for watching the sunset and restaurants and bars. Great for the night market and had fun trying all the fish
Stayed in April 2024
Reviewed: 28 April 2024
Susan
United KingdomThe hotel was very good but the location opposite the fish market was not so good.
Lovely hotel and room. Staff very good and attentive. Good club room and facilities in club lounge. In centre of KK overlooking the sea.
Stayed in February 2024
Reviewed: 22 April 2024
Em
United Arab EmiratesNothing. Amazing service and comfort
Last minute booking after first hotel was a sham. They were amazing, we signed up for bonvoy rewards and they upgraded us! So comfortable and the sunset, drinks and food from club room was amazing. We didn't go out on the second night because of a big cycling day and it was perfect
Stayed in April 2024
Reviewed: 22 April 2024
Joanne
MalaysiaOrdered food and drinks at the Rooftop Bar , took a long time to have the food ready.
The view ! Over looking the fishing boats , beautiful sea and sunset. Room was spacious and comfortable. Cocktails at the bar were good, sunset views with the planes flying through was beautiful. Staff were polite.
Stayed in April 2024
Reviewed: 21 April 2024
Yee
MalaysiaNone
Spacious, clean and comfort room to stay.
Stayed in April 2024
Reviewed: 20 April 2024
Lfreidin
RussiaVery strong smell from fish market, territory is not clean around the hotel.
Big room, great breakfast buffet, nice pool, polite stuff, many restaurants nearby
Stayed in April 2024
Reviewed: 14 April 2024
Elena
MalaysiaA bit too warm rooms at night.
Great breakfast and well equipped gym. Fabulous sunset from the rooftop bar.
Stayed in April 2024
Reviewed: 12 April 2024
Ying
ChinaLocation is superb. Room spacious
Stayed in March 2024
Reviewed: 12 April 2024
Seri
MalaysiaOutside room, carpet & ventilation- stuffy
Location
Stayed in April 2024
Reviewed: 12 April 2024
Moira21
United KingdomOutside it smells of fish because there is a market in front of the hotel. The interiors are very outdated for a 5 star hotel.
Nice room and location. They also have a nice rooftop bar to see the sunset. The nightlife water front area is 2 min walking from the hotel.
Stayed in April 2024
Reviewed: 11 April 2024
Sandra
United KingdomArea was always so busy with traffic. Other end of town had nicer feel and bars restaurants
Pool, staff, room,breakfast, rooftop bar
Stayed in April 2024
Reviewed: 8 April 2024
Robert
AustraliaWe could have done without the 5:00 am unscheduled wake-up calls from the local mosque.
The hotel facilities were very good and the staff were friendly and helpful. The breakfast was great. The hotel is located at the waterfront and convenient to restaurants and shopping.
Stayed in April 2024
Reviewed: 3 April 2024
Jeff
SingaporeWonderful service staff Very helpful Fantastic location with great view
Stayed in March 2024
Reviewed: 1 April 2024
Mohamad
MalaysiaThe room rate is not value for money. Needs refurbished especially in the bathroom. Old fashioned refrigerator and it leaks. Cleanliness needs to be improved.
Comfortable bed, location & friendly staff.
Stayed in March 2024
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