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Reviews of M Resort & Hotel Kuala Lumpur 5 stars

No. 1, Jalan Damansara, Bukit Kiara, 60000 Kuala Lumpur, Malaysia

#45 of 483 hotels in Kuala Lumpur

Guests' Choice

Review score

Based on 2563 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.2

  • Location

    8.7

  • Facilities

    9.0

  • Staff

    8.9

  • Value for money

    8.6

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 5 May 2024

    10
    Very Satisficed and value for the money
    • Leisure trip
    • Family with young children
    • Deluxe Golf Course View Twin
    • Stayed 1 night

    banyak pilihan untuk breakfast, friendly staff, great location, suitable for family and gathering.

    Stayed in May 2024

  • Reviewed: 5 May 2024

    9.0
    Modern, well-maintained, clean hotel for short stay
    • Leisure trip
    • Couple
    • Standard Block View Twin
    • Stayed 1 night
    • Submitted via mobile

    1. We wished the toiletries were more complete and a little more generous. 2. Buggy service can be improved from the parking to the hotel - though they mentioned there's free buggy service but we were not offered. It might be challenging for elderly travellers.

    1. Hotel is new, clean and well-maintained. We were there for a short staycation and it met our expectations. 2 Staffs were accommodating. 3. Room is modern, sleek and clean. 4. Kind gesture from the hotel management, they gave us an upgrade upon arrival and a surprise cake too. We were really delighted with their small touches. 5. There's also a pool slide for adult, which added so much fun to our stay as we did not opt for their spa/lounge service.

    Stayed in May 2024

  • Reviewed: 4 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe City View King
    • Stayed 2 nights
    • Submitted via mobile

    Perhaps the location is abit far off from the main central areas of attraction but nevertheless, still a good place to stay.

    Valet services available upon drop off at lobby when driving to the hotel. Really huge lobby with many comfortable seating areas. Amazing pool with 2 water slides. Room was super clean and bed was comfy. Amazing breakfast spread. Kids play area was fun and interactive. Totally loved staying there and will definitely come back again!

    Stayed in May 2024

  • Reviewed: 4 May 2024

    9.0
    Amazing hotel especially for young families who plan on staying in KL for a short break!
    • Leisure trip
    • Family with young children
    • Superior City View King
    • Stayed 4 nights
    • Submitted via mobile

    For dinner there was only one restaurant and we tried it for our first night but didn’t really enjoy the meal. My katsu curry was cold and just generally the food didn’t match the quality of the breakfast for example, not sure why maybe it’s what we ordered? Wish they had another restaurant option to opt for to mix things up

    We were so pleasantly surprised with this hotel ! Free and easy parking was ideal for us and so we never had a problem with using our car especially with young kids and lots of baggage. The lobby is stunning, kids club fantastic, pool perfect for a morning swim with the kids and a lovely restaurant for breakfast. We were planning on sight seeing in KL but as the hotel was so nice and accommodating for young families, we wish we had 1-2 extra days so we could enjoy the facilities a little more.

    Stayed in May 2024

  • Reviewed: 3 May 2024

    8.0
    Short stay in KL
    • Business trip
    • Solo traveller
    • Standard Block View King
    • Stayed 1 night
    • Submitted via mobile

    No mirror at dressing table. Either you go to the bathroom or use wide mirror at bathroom door. Cupboard too small but enough for me for one nite stay. Parking should be better for in house guest.

    Check in and out was efficient. Room is sufficient and good size. Not enough tolime to look around the hotel though.

    Stayed in April 2024

  • Reviewed: 3 May 2024

    10
    It was memorable. Throughly enjoyed my stay.
    • Leisure trip
    • Family with young children
    • Deluxe Pool View Twin
    • Stayed 5 nights
    • Submitted via mobile

    All was good

    Breakfast was awesome though, i would have preferred some veg options

    Stayed in April 2024

  • Reviewed: 1 May 2024

    8.0
    We stayed here for my daughter’s birthday celebration. The hotel provided a complimentary cake which was very nice. The
    • Leisure trip
    • Family with young children
    • Standard Block View Twin
    • Stayed 2 nights
    • Submitted via mobile

    Swimming pool is not clean, green mold, it got stuck on my kid’s swimming suit. My husband stepped on a broken glass inside the swimming pool too. Also, someone stole our phone near the swimming pool. We try to get cctv footage, however the cctv coverage is very limited. Hotel really should consider improving the cctv coverage near the common area. The staff was helpful though…

    Kids playroom. Breakfast. Room is clean and comfortable. Complimentary cake for my daughter’s birthday, thank you!

    Stayed in April 2024

  • Reviewed: 30 April 2024

    10
    excellent
    • Business trip
    • Solo traveller
    • Standard Block View King
    • Stayed 1 night

    none

    friendly staff and excellent room dining on breakfast

    Stayed in April 2024

  • Reviewed: 29 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Block View King
    • Stayed 2 nights
    • Submitted via mobile

    Perhaps it was the fasting month, but the food at the restaurant for lunch (ala carte) took ages to arrive and tasted average. I wouldn't call this a resort, it's a glorified hotel next to a golf course

    Breakfast was pretty good 8/10, had a decent spread of western/asian cuisines. Rooms were clean and comfortable. Pool and kids club were nice activities for the kids.

    Stayed in March 2024

  • Reviewed: 28 April 2024

    8.0
    It was good stay overall
    • Business trip
    • Couple
    • Standard Block View King
    • Stayed 1 night
    • Submitted via mobile

    Location

    Cleanliness

    Stayed in February 2024

  • Reviewed: 26 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Block View King
    • Stayed 1 night
    • Submitted via mobile

    Very clean and comfort!

    Stayed in April 2024

  • Reviewed: 26 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Block View King
    • Stayed 1 night
    • Submitted via mobile

    5 star hotel, staff friendly!!! Of course tempat selesa!

    Stayed in February 2024

  • Reviewed: 25 April 2024

    10
    Exceptional and memorable stay. A 10 star rating for it. I want everyone to stay here atleast once.
    • Leisure trip
    • Couple
    • Superior Pool View King
    • Stayed 3 nights
    • Submitted via mobile

    Location is a bit far from city but a very calm place. Pretty less Alacart Indian vegetation options for Lunch and Dinner When rains some places are watery which I need hotel management to clean using advanced equipments

    I recommend this Hotel for whomever visiting Kuala Lumpur in first place. Everything was pretty new. Gyms, Pool, Rooms, Restaurant, Spa, Sauna etc. Services we excellent which includes Room service, lobby, Restaurant, Laundry. One thing to note more importantly Spa was really exceptional. Ambience, people, rooms and services were in another world like service. Really loved and very eager to come back especially for it. People were kind and responded softly for all queries which is needed for customers. Pool was very well constructed with lot of play stuff for kids and adults. Well maintained water which is crystal clear. It’s a pool for swimmers, non swimmers, kids and even small babies too. I personally loved and enjoyed there. Gyms (at level 2 only) were perfect with new equipment’s and latest. All were in perfect condition and 24 hr availability. There is a separate room for Yoga too with Mats which is available 24hrs. There was kids play area on the level 1 too There was Sauna on Basement. It’s inside the Bathroom which is separate for Boys and Girls. The bathroom had separate areas to shower, to sit, Handwash and even with free locker storage. There were 2 Sauna rooms, one is Heater heated room with all of inside wooden and another is Steam heated room. These 2 were extraordinary and other amenities too. Restaurants were very big with a lot of variety available like Indian, Chinese, Malay and other Western varieties which was nice to taste. I was a Mainland Indian vegetarian and I had a lot of vegetarian option to taste. The cooks were so nice and if you need something freshly made they will make for you. Laundry was pretty fast and neatly washed, ironed and packed neatly. Lastly Rooms were extraordinary, spacious and neatly maintained. A lot of amenities given and it was really sad when we were checking out. There are separate meeting rooms and party halls too and golf clubs nearby which I couldnt experience personally.

    Stayed in December 2023

  • Reviewed: 22 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Block View King
    • Stayed 7 nights
    • Submitted via mobile

    Waiting time for food orders and staff start a conversation between themselves half way speaking to you which was rude and most importantly I saw one staff member clip his nails at the pool side bar!! Save for this the room and housekeeping and the lobby and the pool were brilliant the housekeeping team are great

    The cleanliness of the rooms and hotel in general was great!

    Stayed in April 2024

  • Reviewed: 19 April 2024

    10
    So far so good
    • Leisure trip
    • Couple
    • Superior City View King
    • Stayed 1 night
    • Submitted via mobile

    Room searching a lil bit confuse

    Room environment

    Stayed in March 2024

  • Reviewed: 18 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Pool View Twin
    • Stayed 1 night
    • Submitted via mobile

    the best hotel in KL..nice view..staff very friendly..pool big and friendly play for kids..

    Stayed in April 2024

  • Reviewed: 15 April 2024

    9.0
    Great hotel for short gateway
    • Leisure trip
    • Couple
    • Superior Pool View King
    • Stayed 2 nights

    The size of the room but still ok

    Very good hotel to spend with your partner or family. A nice pool and exceptional gym equipment. Breakfast menu was good and everything was perfect staying at this hotel. Even the TV has many movies inside

    Stayed in April 2024

  • Reviewed: 14 April 2024

    9.0
    I think the management are asleep
    • Leisure trip
    • Couple
    • Superior City View King
    • Stayed 2 nights
    • Submitted via mobile

    Staff at reception were a bit surly. No welcoming chat, just mechanical which is a shame because a lot of money has been spend on the construction.Housekeeping seemed to keep everything ok but coffee and water were not replenished. Coffee shop good

    Of course it knew. So everything worked fine

    Stayed in April 2024

  • Reviewed: 14 April 2024

    10
    Great!
    • Leisure trip
    • Family with young children
    • Superior City View King
    • Stayed 1 night
    • Submitted via mobile

    The time I visited the indoor playground, the lift was under maintenance, Need to use the stair to go to indoor playground at level 2

    Everything is great! I love the lobby area (easy checkin check out), swimming pool (clean and spacious), indoor playground (clean and comfortable), the room (superb), the breakfast (variety of choices) and the staff are so helpful and friendly ❤️

    Stayed in April 2024

  • Reviewed: 14 April 2024

    9.0
    great for kids
    • Leisure trip
    • Family with young children
    • Superior City View King
    • Stayed 4 nights

    NA

    the hotel was clean, staff were friendly and helpful. the pool was big and suitable for kids. Not to forget, the value of money was great. Grab and taxi services can get in easily. They made a mistake in the communication to send us a car transfer to the airport, so they upgraded our room. The kids club is nice and tidy as well.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    8.0
    Great experience
    • Leisure trip
    • Family with young children
    • Superior Pool View King
    • Stayed 1 night
    • Submitted via mobile

    The worst part was we had to queued up for nearly 30 min to get a place for breakfast!

    The cleanliness of the room and other places are extremely good! The pool is big .

    Stayed in April 2024

  • Reviewed: 9 April 2024

    10
    Worth every penny
    • Leisure trip
    • Family with young children
    • Executive Suite City View King
    • Stayed 5 nights
    • Submitted via mobile

    Beautiful property, great facilities. Kids club and great pool

    Stayed in April 2024

  • Reviewed: 7 April 2024

    8.0
    Value for money, suitable for family staycation
    • Leisure trip
    • Family with young children
    • Superior Golf Course View Twin
    • Stayed 1 night
    • Submitted via mobile

    The add on buffet price for the kid (6_12) rm38 is considered at the high side. The pillow is too soft n thin

    We had a wonderful birthday celebration for my husband at the hotel for the one night stay at the hotel. We love the breakfast buffet, the facilities and the birthday cake surprise given when we checked in to the hotel. Please continue the good work, will definitely to come back again.

    Stayed in April 2024

  • Reviewed: 7 April 2024

    10
    very good relax ,chill🥰
    • Leisure trip
    • Family with young children
    • Executive Suite Golf Course View King
    • Stayed 1 night
    • Submitted via mobile

    The staff is very friendly.

    Stayed in April 2024

Showing 1 – 25

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