1 Jalan Ion Delemen, 69000 Genting Highlands, Malaysia
#137 of 300 hotels in Genting Highlands
Guests' ChoiceBased on 513 hotel reviews
7.7Cleanliness
8.2
Comfort
8.1
Location
7.5
Facilities
7.9
Staff
8.2
Value for money
8.3
Free WiFi
6.8
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End of dialog contentReviewed: 2 May 2024
Kok
MalaysiaFrom car park to the room was like going through a maze. Not mindful people may get lost. Should have more F&B outlets. The Kembali restaurant offers not many choices for lunch or dinner, based on the menu. seeing there are many overseas people staying here, more choices promoting Malaysian food should be in the offer. - I am wondering why service cart are using the normal lifts, instead of their own service lift???
Stayed in May 2024
Reviewed: 2 May 2024
Kum
MalaysiaNil
Facilities
Stayed in April 2024
Reviewed: 29 April 2024
Francis
MalaysiaThere isn't much else to say, as the room exceeded our expectations, especially when compared to other places we've stayed at in Genting.
The reception staff was very friendly, and I had no trouble checking in as it was done in a split second. The room was in good condition and well taken care of. Other than that, there isn't much more to say, but we thoroughly enjoyed our stay there and definitely plan to return for more.
Stayed in March 2024
Reviewed: 26 April 2024
Tsuy
MalaysiaThe way from car park to the check in lobby, and also the way get to the hotel room ready confusing
I like the swimming pool, just those chairs are a bit old and not really clean
Stayed in April 2024
Reviewed: 11 April 2024
Chong
MalaysiaNight time driving, the road is very dark and part of the road no light and very dangerous went raining .
Stayed in April 2024
Reviewed: 3 April 2024
Benjasiri
ThailandStill on construction and the toilet smells very bad.
Good location.
Stayed in April 2024
Reviewed: 4 March 2024
Ethiraj
SingaporeCouldn’t get any grab taxi to go locally such as Resorts or casinos because of the location. We had to book hotel taxi Every time which was expensive. Also breakfast wasn’t included. Had to pay separately which I consider as expensive for the spread of dishes they have.
The location, space of the rooms, restaurants
Stayed in February 2024
Reviewed: 4 March 2024
Kim
MacaoWe are staying at block 4, and we have to walk around within 10 minutes to the car park. Also, 10 minutes to drive up. Genting highland is not really convenient.
The room was clean and comfortable , also the price was reasonable if you were travelling with whole family members.
Stayed in February 2024
Reviewed: 1 March 2024
Kevin
Australia-- location the location is very strange, and I would provide much better and more thorough guidance to guests, especially at the roundabout where you have to make a very, very sharp left turn to get onto the right road towards this property. However, this 'sharp' left turn has a construction site barrier at the front (see the yellow dot in the picture i provided). If you arrive at night in heavy foggy condition, you could easily miss this exit while going around the blockade and mistake the next exit as the correct one. If you do so, you will be on a long way back down the mountain and towards kuala lumpur. -- car park also you park your car in tower one, take a lift to level 7, walk across inside the building to tower2 and this same level becomes level3 in tower2, you then keep walking towards tower3 where you checked in and you keep going to tower 4 where you take the lift to find your room. (i might have got floor or tower number wrong but you get the gist) also make sure you have touch'n'go card and it has enough balance or you have enough cash with you to reload it in the convenience store next to the car park entrance, otherwise i have no idea what's the solution. -- cleanliness the balcony was very dusty and dirty, basically in a condition where construction work just finished, linen and curtains are also less ideal. we were too tired as we arrived very late, we only found out the next morning.
once you have reached the property, you will appreciate the genting highland and thus this property's location; the reception was very friendly too.
Stayed in February 2024
Reviewed: 1 March 2024
Dandy
IndonesiaNothing
Located on the beautiful place and wonderful view. The rooms is very clean, very comfortable for me and my family. Its easy and near to sky avenue. Love this places.
Stayed in February 2024
Reviewed: 29 February 2024
Shahira
MalaysiaInitially we had difficult time to get to the area, but the staff were friendly & helpful to direct us accordingly till we reached our room, special thanks to Mr Suresh & Mugesh, Definitely will come back.
Stayed in February 2024
Reviewed: 28 February 2024
Kumar
FijiThere are no plates in the room. The microwave was not working.
The weather
Stayed in February 2024
Reviewed: 15 February 2024
Toh
MalaysiaNo comment
Stayed in February 2024
Reviewed: 11 February 2024
Min
MalaysiaThe room are so cold and shuttle bus service should be free for hotel guests
Facility and service
Stayed in February 2024
Reviewed: 10 February 2024
Mitesh
MalaysiaThe construction noises early morning. Poor view... concrete jungle only.
The rooms were nice. Nothing to shout about.
Stayed in February 2024
Reviewed: 31 January 2024
Habiel
MalaysiaThe parking is difficult, and the lift system sucks, we're use lifts at parking and end up in the hotel kitchen. View is next to ongoing construction building. Luckily, in the evening we're are covered with mist until morning.
The room is superb, clean, and nice. The air is refreshing, and we stay on cloud.
Stayed in January 2024
Reviewed: 29 January 2024
Joonas
FinlandThe place is a bit away from everything so it's difficult to get a taxi at night.
The place was as expected.
Stayed in January 2024
Reviewed: 22 January 2024
Adeline
Malaysianeed to go up and down from one tower to another tower if need use the shuttle bus
helpful staff
Stayed in January 2024
Reviewed: 18 January 2024
May
Malaysialate night driver was reckless
have shuffle bus service
Stayed in December 2023
Reviewed: 9 January 2024
Mohd
MalaysiaGood location and value for money
Stayed in January 2024
Reviewed: 6 January 2024
Nur
Brunei DarussalamCosy, very excellent place for relaxing
Stayed in December 2023
Reviewed: 3 January 2024
Diane
PhilippinesThe shared bathroom was too small in my opinion and there were not enough toiletries for the whole family. We didn't know how to operate the appliance as well as there was no manual or anything. The breakfast buffet offered had little choices and was not commensurate to the price they were charging.
I like that the room was spacious for our family.
Stayed in December 2023
Reviewed: 2 January 2024
Chin
MalaysiaNo utensils at all. Should have provided at least garbage bags, dish washer etc not kitchen friendly at all for family. If all these are not provided at least indicate on the website. Not all the items we needed are available in the convenient store downstairs. Other apartments we rented before provided kitchen utensils etc couldn’t believe Ion Delemen’s kitchen is empty. Even the induction cooker is not working. The stench in the bathroom and bedrooms are quite bad too
Very cosy, feels like home, however slightly dark
Stayed in January 2024
Reviewed: 28 December 2023
Wai
MalaysiaThere are so many towers is complicated. Should indicate which Tower the guest staying, we went round and do not know which Tower we staying and do not know where to park the car. After getting information from the hotel staff we parked out car but still do not know how to get to the Tower we staying .
The property is clean and full set of toiletries were provided. The staff are helpful and friendly.
Stayed in December 2023
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