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  5. Reviews of Mercu Summer Suites Bernice KLCC

Reviews of Mercu Summer Suites Bernice KLCC

Mercu Summer Suite No.8, Jalan Cendana, Off Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia

#94 of 496 hotels in Kuala Lumpur

Guests' Choice

Review score

Based on 105 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    9.1

  • Facilities

    8.4

  • Staff

    9.0

  • Value for money

    8.7

  • Free WiFi

    7.8

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Showing 1 – 25

  • Reviewed: 18 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Studio
    • Stayed 2 nights
    • Submitted via mobile

    Friendly and helpful staff - both the check-in and checkout staff, as well as the owner. I booked a studio apartment - was upgraded, during check in, to a one bed apartment due to some issue with the studio one. The one bed apartment is spacious, and clean. As I stayed in the one bedroom instead of the studio, I don't know about the studio.

    Stayed in April 2024

  • Reviewed: 10 March 2024

    9.0
    Was so good
    • Leisure trip
    • Solo traveller
    • Standard Studio
    • Stayed 11 nights
    • Submitted via mobile

    No one to help you to get your bags to your room especially when you have kids or old people

    The location and respectful staff

    Stayed in January 2024

  • Reviewed: 7 March 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Studio
    • Stayed 5 nights
    • Submitted via mobile

    TV sound is terrible. Is not really possible to enjoy watching anything or listening music from TV. This was disappointing. Is like not having TV at all, which was an important feature to me, specially if you get some rainy days during your stay.

    Great location. 2 AC working very good. Comfy bed. 2 grocery stores downstairs which was very convenient. WiFi OK. Gym is simple but yet good enough.

    Stayed in March 2024

  • Reviewed: 7 March 2024

    8.0
    Nice studio apartment in a good location
    • Leisure trip
    • Solo traveller
    • Standard Studio
    • Stayed 3 nights
    • Submitted via mobile

    There were a lot of those tiny little bugs just walking around the kitchen despite there being no food, plus the handrail was detached from the wall, and the shower curtain was pointless as it didn’t go to the floor so it still flooded the bathroom

    Very comfy bed, clean throughout, all the basic facilities you’d expect

    Stayed in March 2024

  • Reviewed: 24 February 2024

    8.0
    Very very nice and worth for your money
    • Leisure trip
    • Family with young children
    • Standard Studio
    • Stayed 6 nights
    • Submitted via mobile

    No dishwashing soap, very small laundry soap

    very cheap, nice view. clean and comfortable

    Stayed in February 2024

  • Reviewed: 15 January 2024

    8.0
    Comfortable stay
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 3 nights
    • Submitted via mobile

    Unfortunately, the washing machine was not working during our stay or the television

    The property was lovely and clean when we arrived. Great location and you pay for what you get.

    Stayed in January 2024

  • Reviewed: 14 November 2023

    9.0
    It’s really a nice clean place.The staff very approachable and kind..And very close to KLCC twin tower. Nice hotel… Hope
    • Leisure trip
    • People with friends
    • Standard Studio
    • Stayed 1 night
    • Submitted via mobile

    Very Close to the KLCC twin tower.And it’s cheaper , affordable.

    It’s very nice and affordable, walking distance to KLCC twin tower.

    Stayed in November 2023

  • Reviewed: 30 August 2023

    9.0
    Superb
    • Leisure trip
    • Group
    • Standard Studio
    • Stayed 2 nights
    • Submitted via mobile

    Nice room Nice host

    Stayed in August 2023

  • Reviewed: 23 August 2023

    9.0
    It was a cozy room. I felt like I was staying at home.
    • Leisure trip
    • Group
    • Standard Studio
    • Stayed 5 nights

    spacious and clean room, good location, good communication, quick reply, etc

    Stayed in August 2023

  • Reviewed: 21 July 2023

    8.0
    Very good
    • Leisure trip
    • People with friends
    • One-Bedroom Apartment
    • Stayed 5 nights
    • Submitted via mobile

    Clean

    Stayed in July 2023

  • Reviewed: 10 June 2023

    9.0
    Enjoyable stay
    • Business trip
    • Solo traveller
    • Superior Studio
    • Stayed 1 night
    • Submitted via mobile

    Shower curtain is too short

    Excellent connection to 2 LRTs. Everything is within walking distance.

    Stayed in June 2023

  • Reviewed: 21 April 2023

    7.0
    Good
    • Leisure trip
    • People with friends
    • Standard Studio
    • Stayed 1 night
    • Submitted via mobile

    Actual not like in picture (room)

    easy parking

    Stayed in April 2023

  • Reviewed: 12 April 2023

    8.0
    Very good
    • Business trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Only one passcard is given to be used for entirely family...very inconvenient.

    Clean and spacious.

    Stayed in March 2023

  • Reviewed: 20 March 2023

    7.0
    Good if you want to explore KL city
    • Business trip
    • Solo traveller
    • Standard Studio
    • Stayed 1 night

    No complimentary car park. I park my car from 11.30pm until 8.00 am next day was RM15. So expensive....

    Room and clealiness very good. Facility very good. Security very good.

    Stayed in March 2023

  • Reviewed: 19 February 2023

    8.0
    great location better check in procedure is needed
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 4 nights

    cleanliness

    All good , eventually. Staff very helpful. Having run hotels prior to our retirement , we would give the cleanliness a 6/10 more attention to detail do the little things right please

    Stayed in February 2023

  • Reviewed: 26 January 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Not the same as in the photos(no washing machine or hair dryer) which we needed. The toilet has a bad smell.

    The house is generally clean and the staff are very helpful,can see landmark buildings when go downstairs.

    Stayed in January 2023

  • Reviewed: 14 January 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • One-Bedroom Apartment
    • Stayed 16 nights
    • Submitted via mobile

    Location, cleanliness, and staff.

    Stayed in January 2023

  • Reviewed: 9 January 2023

    7.0
    while it was close to klcc still need to use grab togo everywhere. Loved the minimarts downstairs. staff was friendly &a
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 6 nights
    • Submitted via mobile

    location, everywhere you want togo need to use grab. Different standard for each unit, eg 1st unit had snacks & tissues provided. 2nd unit was not provided and door was damaged & unlockable.

    aircond was cool & had a washing machine. Had 2 minimarts downstairs.

    Stayed in January 2023

  • Reviewed: 12 December 2022

    9.0
    Great
    • Leisure trip
    • People with friends
    • Standard Studio
    • Stayed 1 night
    • Submitted via mobile

    none

    the studio is spacious. got 24hours store at ground floor , easy to locate, strategic location near to times square. host are responsive

    Stayed in December 2022

  • Reviewed: 12 December 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Studio
    • Stayed 1 night
    • Submitted via mobile

    NA

    Bersih dan wangi. Everything was good!

    Stayed in December 2022

  • Reviewed: 26 May 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Standard Studio
    • Stayed 2 nights
    • Submitted via mobile

    Location very good.

    Stayed in May 2024

  • Reviewed: 24 May 2024

    4.0
    Not a genuine booking and a lot of hassle! Stay elsewhere
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 4 nights
    • Submitted via mobile

    serious concerns about the way the room is managed. I was added into 4 different group chats to arrange checkin. Told we could pay deposit by bank transfer only to get there and be told it had to be cash. The man kept us waiting nearly half an hour at 4am. Communication prior to arrival was non existent and no answers to any questions we had about the checkin process. We had no data when we arrived which made this whole process almost impossible. Checkout was equally painful, being told to wait in the room, then told to wait in the lobby, then another 30 minutes for the man to turn up. Also, only given 1 key for the barriers and there’s a clear sign that says 1 key per person (we were 2), so frequently unable to enter the building. Security really funny about this and wouldn’t allow us through at points. I asked the company for another key and told they couldn’t give us one and 2 people could enter the barrier at once (clearly not the case as the sign said). It became quite tedious… unsure whether this is a legit business or if they’re subletting the room in a disingenuous way. The pool was also closed the whole time we stayed which was a main reason we booked here. Corridors smelt of urine and cigarette smoke.

    Room itself was great and well equipped.

    Stayed in May 2024

  • Reviewed: 11 January 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Standard Studio
    • Stayed 1 night
    • Submitted via mobile

    All perfect!

    I was merely looking for a room with a balcony and a pool (in general I like that). But it was much better than I expected: in easy walking distance to KLCC and petronas towers, and the host was very easy and helpful to communicate with - I needed to buy some item that I had forgotten and he gave me information immediately via WhatsApp, which was perfect. Also important to say that I asked for an early Checkin, which was granted without extra charge. Perfect!

    Stayed in January 2024

  • Reviewed: 9 December 2023

    10
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Studio
    • Stayed 5 nights
    • Submitted via mobile

    The room was spacious and clean. Very comfortable and quiet

    Stayed in December 2023

Showing 1 – 25

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